According to McClelland’s theory of needs, when jobs have a high degree of personal
responsibility and feedback and an intermediate degree of risk, high achievers are
strongly motivated.
Passive positive moods, such as calm, are more conducive to creativity than moods
such as happiness that encourage interaction with the world.
There are three components of an attitude: cognition, affect, and behavior.
Evidence suggests that employees in Eastern cultures have higher levels of job
satisfaction than those in Western cultures.
Some research suggests nonfinancial incentives may be more motivating in the short
term, but in the long run financial incentives are more motivating.
Federal law does not prohibit discrimination against employees based on sexual
orientation, though many states and municipalities do.
The matrix structure reduces the possibility of power struggles.
Evidence indicates that EI is genetically influenced.
Flextime tends to reduce absenteeism and frequently improves worker productivity.
Role expectations indicate our view of how we’re supposed to act in a given situation.
Differences in characteristics like education, financial status, ethnicity, regional
background, and gender constitute surface-level diversity.
High self-monitors tend to pay less attention to the behavior of other people than do low
self-monitors.
Which of the following terms best represents voluntary actions that violate significant
organizational norms and, in doing so, threatens the well-being of the organization or its
members?
A) negativity offset
B) deviant workplace behavior
C) self-concordance
D) emotional contagion
E) positivity offset
Erin works at a software company, in charge of the help desk. After being yelled at by a
customer about the state of her company’s software, she becomes angry, and has to take
a short break to calm down. What makes her anger an emotion, rather than a mood?
A) It is a simple, unambiguous feeling.
B) Her response is prolonged.
C) It has a contextual stimulus.
D) Her response is not accompanied by facial expressions.
E) It is cognitive in nature.
Organizational commitment is defined as ________.
A) the degree to which an employee identifies with the organization they work for and
its goals
B) an employee’s belief that the organization they work for will go to considerable
lengths to ensure that its employees are treated fairly
C) the degree to which an employee’s sense of fulfillment and self-worth is related to
their job
D) the amount of effort an employee will make in order to keep or advance their
position in an organization
E) the degree to which an employee believes their work impacts their organization
You graduated from college two years ago and began working at Hampstead
Electronics. You have received good performance evaluations and a raise. You just
found out that your organization has hired a recent college graduate with no experience
at a higher salary than you are now making. You consider this an unfair act and resolve
to do something about it. In such a situation, you will most likely ________.
A) work harder
B) produce better work
C) acknowledge that the newly hired person is worth more
D) reduce the quality or quantity of work
E) continue the job to acquire benefits of seniority
Which field of study has contributed to OB through its research on organizational
culture and formal organization theory and structure?
A) psychology
B) operations management
C) corporate strategy
D) political science
E) sociology
Which of the following terms indicates the degree to which group members are
attracted to one another and are motivated to stay in the group?
A) cohesiveness
B) integration
C) sociability
D) reliability
E) interdependence
If an individual ________, then he is less likely to engage in illegitimate political
behavior.
A) has invested a lot in the organization in terms of time and efforts
B) possesses a scarce skill or knowledge
C) has influential contacts outside the organization
D) does not expect any future benefits from the organization
E) has an external locus of control
Which of the following is true regarding whether charismatic leaders are born or made?
A) Charismatic individuals are not born with traits that make them charismatic.
B) Charismatic leaders are usually not achievement oriented.
C) Charisma cannot be learned.
D) Most experts believe individuals can be trained to exhibit charismatic behaviors.
E) Personality has shown no link to charismatic leadership.
Which of the following types of small-group communication networks should be used
if high member satisfaction is desired?
A) star network
B) wheel network
C) mesh network
D) all-channel network
E) chain network
________ is an effect of increasing globalization.
A) More expensive consumer goods
B) An increase in manufacturing jobs in developed nations
C) An ever increasingly homogeneous workforce
D) Shared economic values among all cultures
E) Jobs moving to nations with low-cost labor
According to evidence, what is the first step a charismatic leader takes to influence
followers?
A) developing a formal vision statement
B) engaging in emotion-inducing and often unconventional behavior
C) setting an example for followers through actions and words
D) articulating an appealing vision
E) communicating high performance expectations
What is representative participation? Discuss its influence on workers.
Describe the characteristics, advantages, and disadvantages of a virtual organization.
Differentiate between formal and informal groups.
Distinguish between leadership and management.
Discuss four ways to reduce misinterpretations when communicating with people from
a different culture.
Discuss four shortcuts used in judging others.