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According to Fred Luthans and his associates, managers who are involved in
networking activities are most likely to undertake which of the following?
A) planning
B) decision making
C) controlling
D) politicking
E) staffing
Which of the following statements is most likely to be true regarding behavioral
structured interviews?
A) They are most useful when interviewing knowledge workers.
B) They increase an interviewer's reliance on his or her "gut feelings."
C) They are conducted in a similar manner as audition-type interviews.
D) They are useful only for interviewing nonskilled workers.
E) They increase the effectiveness of the interview technique.
Job design is defined as the ________.
A) degree to which the job rewards competence
B) way the elements in a job are organized
C) degree to which the job contributes to profit margins
D) degree of decision-making power with the immediate superiors
E) way the job is evaluated in terms of its relative worth to other jobs
________ power is influence wielded as a result of proficiency, special skill, or
knowledge.
A) Legitimate
B) Reward
C) Referent
D) Expert
E) Coercive
A situation in which an employee expresses organizationally desired emotions during
interpersonal transactions at work is known as ________.
A) emotional labor
B) self-concordance
C) emotional liability
D) negative affect
E) cognitive deviance
Which of the following is an example of performance norms?
A) dress codes
B) rules in informal groups
C) assignment of difficult jobs, pay, and equipment
D) distribution of pay
E) the manner in which a job must be done
According to Fred Luthans and his associates, managers involved in traditional
management activities undertook which of the following tasks?
A) motivating
B) socializing
C) decision making
D) training
E) politicking
Which of the following terms refers to choices made from among two or more
alternatives?
A) inquiry
B) decision
C) perception
D) intuition
E) rationalization
________ illustrates a process loss from using teams.
A) Organizational demography
B) Role conflict
C) Social loafing
D) Multitasking
E) Profit-sharing
The manager's suggestion is based on which of the following assumptions?
A) Employees are not experiencing a lack of work-life balance.
B) Employees' workload can be adjusted to accommodate their requests to go on leave.
C) Employees have been misusing the company's policy that allows them to exchange
unused leave for cash.
D) Employees have been able to go on leave whenever they wanted to.
E) Employees have been working on regular working days of the year.
As part of their sales training, the staff at Penny Stores is encouraged to build personal
relationships with the store's patrons. Apart from receiving product training, the staff is
taught to follow a scripted sales process wherein they must greet the customers,
introduce themselves, and enquire about their purchase. They are also encouraged to
engage in casual conversation with the customer. In a recent survey conducted by the
marketing department, it was revealed that customers were dissatisfied with the level of
service at Penny Stores. Which of the following, if true, best explains this situation?
A) Customers come to Penny Stores to make high-involvement purchases.
B) Customers associate superior service with efficiency and not friendliness.
C) Penny Stores offer an extensive range of consumer products.
D) The training period for the staff is three weeks long.
E) The staff at Penny Stores is friendly but not familiar.
Which of the following is true with regard to the social identity theory?
A) It proposes that members take personal pride in accomplishments but dissociate
from the group in the event of any offenses or failures.
B) It proposes that people have emotional reactions to the failure or success of their
group because their self-esteem is tied into the group's performance.
C) It proposes that people develop only one social identity in childhood that becomes
more defined and concrete in the course of their lives.
D) It proposes that social identities can never be detrimental as they have no effect on
how members of an ingroup view members of an out-group.
E) It proposes that members of an ingroup are viewed as being homogeneous, while
members of an out-group are seen as being heterogeneous.
Edith believes that the methods for determining salary hikes and bonuses in her
company are extremely unfair. In this case, Edith perceives a lack of ________ justice.
A) interpersonal
B) distributive
C) associative
D) procedural
E) interactional
Which of the following is true regarding contingency variables?
A) They refer to situational factors that moderate the relationship between two or more
variables.
B) They make simple, accurate, and sweeping generalizations about concepts in
organizational behavior.
C) They indicate that everyone is motivated by money and financial perks.
D) They refer to scientific factors which are based on universal truths.
E) They remain constant irrespective of any change in the environment.
The ability to understand, communicate with, motivate, and support other people, both
individually and in groups, may be defined as ________.
A) human skills
B) technical skills
C) conceptual skills
D) cognitive skills
E) analytical skills
Problem-solving teams can ________.
A) implement the recommended changes to resolve a problem
B) assume responsibility for the outcomes of a solution they implemented
C) provide recommendations after a discussion amongst department members
D) resolve problems of different departments in an organization simultaneously
E) combine the expertise of employees across different divisions and organizational
levels
The first phase of group development for temporary groups involves ________.
A) the phase of inertia before transition
B) the determination of the group's direction
C) the transition to plan the major changes
D) a period of accelerated activity
E) the adoption of new perspectives
