A formal mentoring program is an example of an off-the-job training method.
Aggressiveness is one of the seven primary characteristics of organizational culture that
capture the essence of an organization’s culture. It indicates the degree to which
employees are encouraged to be innovative and take risks.
McClelland’s theory of needs proposes that the factors that lead to job satisfaction are
separate and distinct from those that lead to job dissatisfaction.
The interactionist view of conflict proposes that all conflicts are good.
As compared to a decentralized organization, a centralized organization can act more
quickly to solve problems.
One major study area of social psychology is change, how to implement it, and how to
reduce barriers to its acceptance.
Social loafing illustrates a process gain from using teams.
Moods are usually accompanied by distinct facial expressions.
Expert power is based on identification with a person who has desirable resources or
personal traits.
In which of the following climates do managers operate under the expectation that their
decisions will positively affect the greatest number of stakeholders?
A) caring
B) instrumental
C) law and code
D) rules
E) independence
A party who seeks to appease an opponent may be willing to place the opponent’s
interests above his or her own, sacrificing to maintain the relationship. We refer to this
conflict-handling intention as ________.
A) collaborating
B) avoiding
C) compromising
D) competing
E) accommodating
A strong culture can act as a substitute for which of the following?
A) institutionalization
B) formalization
C) socialization
D) centralization
E) social support
Which of the following statements is true about personality?
A) Personality is free from the influence of the environment.
B) Personality remains constant over time.
C) Personality can be measured solely through personal interviews.
D) Personality is influenced by hereditary factors.
E) Parents highly influence the development of their offspring’s personality.
Mike Morrell is a production supervisor in Porco Rosso, an aircraft manufacturing firm.
After evaluating Mike’s managerial capabilities, some members of the senior
management feel that average productivity would improve if more workers were
assigned to him. However, some managers are skeptical about Mike’s ability to handle
more workers.
Which of the following statements, if true, would support the argument favoring
increased span of control?
A) Mike’s team consists of highly experienced and skilled labor.
B) Porco Rosso recently became the world’s leading aircraft manufacturer.
C) Mike is receiving increasing complaints about interpersonal conflicts within the
team.
D) Mike’s team is highly dependent on his guidance, even on minor issues.
E) When additional workers were assigned to Mike on a previous occasion, it led to
unfavorable results.
Which of the following statements is true regarding emotional intelligence (EI)?
A) It refers to a score derived from standardized tests to measure intelligence.
B) It refers to an aptitude for intellectual activities that cannot be acquired with personal
effort.
C) It comprises a person’s ability to detect others’ and one’s own feelings.
D) It is based on rationality instead of intuitive appeal to make judgments.
E) It refers to a person’s ability to suppress his/her true emotions and express
organizationally accurate emotions.
Heather Donahue, who works as a receptionist at a finance firm in New Jersey, has been
dissatisfied with her job for several months now. She finds the job uninteresting because
of its monotonous nature where all she needs to do is receive calls. During work hours,
she often experiences emotions such as tiredness, weariness, and boredom. Which of
the following mood dimensions is she most likely to be experiencing?
A) low positive affect
B) neutral affect
C) low negative affect
D) high positive affect
E) high negative affect
Jack Holmes is a middle-aged, lower-level employee at an automobile service center.
Though he is not paid very well, he loves his job. His supervisor speaks to him with
respect, and he is the favored candidate for mentoring new employees because of the
vast experience he holds in the job. Based on this information, which of the following is
most likely to be the reason Jack likes his job?
A) recognition
B) prospects of growth
C) salary
D) flextime
E) job sharing
The goal of work groups is ________.
A) generating positive synergy
B) improving collective performance
C) inculcating a climate of trust
D) sharing relevant information
E) enhancing team efficacy
According to the interactionist’s perspective, a group that functions without conflict is
________.
A) living up to behavioral standards
B) prone to becoming static and apathetic
C) the most productive
D) most likely to be responsive to the need for change and innovation
E) a rare phenomenon
Which of the following stages of the five-stage group development model is
characterized by a great deal of uncertainty about the group’s purpose, structure, and
leadership?
A) introduction
B) storming
C) forming
D) evolution
E) norming
Which of the following is an advantage of group decision making when compared to
individual decision making?
A) increased ambiguous responsibility
B) increased conformity pressures
C) increased diversity of views
D) increased dispersion of accountability
E) increased pace of decision making
Why are people motivated by challenging goals?
Explain the similarities between Maslow’s hierarchy of needs theory and McClelland’s
theory of needs.
Explain how a manager motivates employees with reference to Herzberg’s two-factor
theory.
Define surface-level diversity and deep-level diversity.
How does a climate of trust improve effectiveness of teams?
Explain how emotions and moods are different from each other.