Artifacts provide valuable evidence about a company’s culture.
Exposing employees to external forces can strengthen the urgency for change, but
leaders often need to begin the change process before problems come knocking at the
company’s door.
A global mindset can be developed through better knowledge of people and cultures
solely by formal training.
Machiavellian values help employees to recognize and avoid using political tactics in
organizational settings.
People who experience social isolation are more susceptible to physical and mental
illnesses.
If a dysfunctional norm is very deeply ingrained in a team, the best strategy is probably
to:
A. tell the group that corporate leaders are willing to tolerate the dysfunctional norm.
B. disband the group and replace it with people having more favorable norms.
C. supplement the existing group with one or two people having more favorable norms.
D. introduce rewards that support the dysfunctional norm.
E. provide direct reinforcement and punishment to the employees.
Influence tactics that rely on expert power:
A. tend to produce compliance.
B. can undermine trust.
C. tend to build commitment.
D. tend to create resistance.
E. tend to hurt future relationships.
Which of the following ultimately energize us to select the preferred choice?
A. Logic
B. Emotions
C. Rational logic
D. Creativity
E. Intuition
Which of the following are described as virtual teams?
A. Groups of employees who are almost (virtually) identical to each other in skills and
values.
B. Cross-functional groups of employees that operate across space, time and
organizational boundaries.
C. Formal work teams in which most members do not feel that they are really part of
the team.
D. Informal groups that meet only in cyberspace.
E. Groups of employees from different departments who are located near each other.
Shanti’s WorkshopShanti recently went to a communication workshop to help improve
her workplace performance. She learned that in effective communication, she should
resist forming an opinion until the speaker has finished, then attempt to empathize with
the listener, and finally effectively respond to the speaker. She learned techniques
regarding maintain eye contact and sending back channel signals to show interest.This
type of listening is known as:
A. Participative
B. Dynamic
C. Active
D. Evaluative
E. Communicatory
Which of the following is a conceptual anchor in organizational behavior?
A. Contingency anchor
B. Economic anchor
C. Social anchor
D. Single level anchor
E. Scientific anchor
Self-reinforcement can potentially minimize stress by:
A. removing people from stressors.
B. helping employees to temporarily withdraw from the stressor.
C. helping employees to control the consequences of stress.
D. helping employees to develop more favorable perceptions of the stressors.
E. Self-leadership has no known effect on work-related stress.
In organizational structures, integrator roles serve mainly as:
A. a form of standardization.
B. an informal communication coordinating mechanism.
C. a form of direct supervision.
D. technological contingency.
E. main element in divisionalized structures.
The recency effect is most common when:
A. making an evaluation involving complex information.
B. the decision maker has considerable experience in that situation.
C. the decision maker believes most employees are above average.
D. evaluating someone who is easily identified with a visible demographic group.
E. the decision maker has a strong learning orientation.
Which of the following types of teams are best known for having a champion who uses
bootlegging to develop new products, services, or procedures?
A. Skunkworks
B. Communities of practice
C. Task forces
D. Informal groups
E. Production teams
_____ is an integral part of exchange.
A. Silent authority
B. Coerciveness
C. Ingratiation
D. Negotiation
E. Assertiveness
Which of the following does scientific management include?
A. Assigning employees to fixed hourly wages.
B. Systematically dividing a job into its smallest possible elements and assigning these
divided tasks to employees who are best qualified to perform them.
C. Combining tasks so employees perform an entire work process from beginning to
end.
D. Encouraging employees to set their own goals and have positive thoughts about their
work performance.
E. Encouraging employees to complete an entire task single handedly.
Which of the following countries generally has the strongest collectivist value
orientation?
A. United States
B. Japan
C. Taiwan
D. Egypt
E. France
Social networks generate power through:
A. political behavior.
B. Guanxi.
C. social capital.
D. network capital.
E. Machiavellianism.
The increasing recognition that an organization has only a few core competencies is one
of the forces pushing towards more:
A. functional structures.
B. simple structures.
C. client-based divisionalized structures.
D. network structures.
E. team-based structures.
Which of these theories states that we are motivated by several needs, but the strongest
source is the lowest unsatisfied need?
A. Four-drive theory
B. Needs hierarchy theory
C. Equity theory
D. Distributive justice theory
E. Learned needs theory
In the Johari Window, disclosure of information to colleagues results in:
A. reducing our open area by reducing our blind area.
B. increasing our unknown area by reducing our hidden area.
C. decreasing our open area by increasing our amount of feedback.
D. increasing our open area by reducing our perceptual limitations.
E. increasing our open area by reducing our hidden area.
EFT, Inc.EFT, Inc. wants to empower and engage its employees. They have several
teams consisting of highly skilled employees and no one person on these teams has a
specifically assigned position. Instead, employees lead each other as the occasion arises
so there is no formal hierarchy or organizational chart.This type of leadership is known
as:
A. Shared
B. Servant
C. Managerial
D. People-oriented
E. Transformational
Jiana is a flight attendant for a large airline. She exclusively works a long flight from
Japan to New York, and is expected to constantly maintain a positive attitude no matter
what situation arises. Over the years, Jiana has noticed that when dealing with
Americans, emotions tend to run higher and she often feels frustrated as opposed to
Japanese flyers who tend to be more reserved in stressful or unhappy situations.If Jiana
wants to reduce the amount of psychological damage caused by the emotional
dissonance her job creates she should:
A. engage in surface acting.
B. engage in deep acting.
C. take acting lessons.
D. see a psychologist.
E. get more training.
Which ethical principle reflects the idea that people have entitlements that let them act
in a certain way?
A. Utilitarianism
B. Individual rights
C. Moral intensity
D. Distributive justice
E. Care