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Business ethics deals exclusively with the relationships between business organizations
and their external constituencies.
a. True
b. False
Answer:
Publishing a formal ethics statement will ensure the ethical behavior of all corporate
employees.
a. True
b. False
Answer:
It is a manager's responsibility to identify both potential and actual conflict within the
work environment.
a. True
b. False
Answer:
An action strategy for business communication is:
a. To confirm agreement
b. To seek agreement
c. To provide facts
d. To provide a point of view
e. None of the above
Answer:
Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal
interactions, which include:
a. Telephone conversations
b. Video Teleconferencing
c. Public speaking
d. A and C
e. All of the above
Answer:
Every society has its own cultural norms regarding behavior.
a. True
b. False
Answer:
The greatest challenge managers face regarding communication is:
a. Being a good listener
b. Admitting to flaws in their communication skills
c. Writing and editing their own speeches
d. Speaking to larger audiences
e. None of the above
Answer:
It is not necessary to record the names and titles of those present at a meeting.
a. True
b. False
Answer:
It is acceptable to use boldface headings in a business memo.
a. True
b. False
Answer:
Which of the following is not one of the five styles of conflict management?
a. Accommodating
b. Assertiveness
c. Avoiding
d. Collaborating
e. Competing
Answer:
You are always on record when speaking to a reporter.
a. True
b. False
Answer:
Before being interviewed you should:
a. Find out as much as you can about the reporter
b. Develop a strategy and stick to it
c. Rehearse your message
d. A and C
e. B and C
Answer:
According to Alan Deutschman, crisis is a powerful impetus for change.
a. True
b. False
Answer:
Which of the following is an important element to planning a successful meeting?
a. Creating an agenda
b. Announcing the agenda
c. Talking with the audiovisual technicians at your meeting site
d. Arranging a time, date, and place for the meeting
e. All of the above
Answer:
The core management skill of the twenty-first century is:
a. Conflict management
b. Efficiency
c. Flattery
d. Satisfying everyone
e. Crafting persuasive messages
Answer:
According to Sonya Hamlin, people listen to speeches for this reason.
a. Their own self-interest
b. Who is telling the story
c. How the story is told
d. All of the above
e. None of the above
Answer:
If a reporter misquotes you in a story, you should demand a retraction.
a. True
b. False
Answer:
Context is not important when trying to decipher nonverbal messages.
a. True
b. False
Answer:
In order to make your writing sound more like your speaking, you can:
a. End a sentence with a preposition
b. Use personal pronouns
c. Use contractions
d. All of the above
e. None of the above
Answer:
When preparing for a speech, you must develop a strategy.
a. True
b. False
Answer:
In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a
core management role:
a. Interpersonal roles
b. Informational roles
c. Decisional roles
d. All of the above
e. None of the above
Answer:
According to the table, "Four Resources for Decision Making," which of the following
resources is action-oriented?
a. Observations
b. Assumptions
c. Value Judgments
d. Descriptions
e. None of the above
Answer:
Contradicting is one of the six major functions of nonverbal communication. Which of
the following is an example of conflicting nonverbal and verbal messages?
a. Wagging your finger as you tell your dog 'no'
b. Putting on your coat and telling your roommate that you are going out
c. Smiling as you tell your friend that you won the lottery
d. Frowning as you tell your significant other that you love the birthday gift they bought
you
e. None of the above.
Answer:
When trying to influence others, you should focus on converting those who disagree
with you.
a. True
b. False
Answer:
According to Harvard Business School professor John Kotter, managers today spend
only a quarter of their time:
a. Working with the boss
b. Working with people outside the organization
c. Working alone
d. Working with their subordinates
e. Working with clients
Answer:
In order to succeed in business, you must adapt to the communication style of your
company.
a. True
b. False
Answer:
Evidence suggests that two-sided arguments work best when:
a. The audience is not well-educated
b. The audience will not be exposed to any other form of counterpersuasion
c. The audience initially agrees with your position
d. You want your message to endure
e. None of the above
Answer:
Before agreeing to an interview, you should:
a. Ask the reporter which organization he or she works for
b. Consult with professionals in your own organization
c. Trust your instincts
d. Find out who else is participating in the interview
e. All of the above
Answer:
E-mail eliminates almost all of the nonverbal cues we're accustomed to seeing and
hearing as we judge a message sender's intent.
a. True
b. False
Answer:
According to a University of Notre Dame survey, people go online more often and do
more while connected than they did just a few years ago.
a. True
b. False
Answer:
There are five basic categories of human movement. Facial expressions belong in this
category:
a. Emblems
b. Regulators
c. Affect displays
d. Adaptors
e. Illustrators
Answer:
The best memos are:
b. Concise
c. Written in plain English
d. Organized
e. All of the above
f. None of the above
Answer:
Name two barriers that keep us from communicating successfully.
Answer:
Research shows that your writing will be better received if it meets what three basic
criteria?
Answer:
Interoffice memos have two purposes. What are they?
Answer:
