Management Communication 5th Edition

Which of the following is a function of silence? a. To prevent communication b. To communicate feelings c. To communicate nothing d. To provide thinking time e. All of the above Answer: e e e When receiving feedback, it is okay to ask the feedback-giver for some time to sort out your feelings before responding. a. True b. False Answer: a a a Almost all

Business ethics deals exclusively with the relationships between business organizations and their external constituencies. a. True b. False Answer: b b b Publishing a formal ethics statement will ensure the ethical behavior of all corporate employees. a. True b. False Answer: b b b It is a manager's responsibility to identify both potential and actual conflict within the work environment. a. True b. False

The interactionist view of conflict actually encourages conflict. a. True b. False Answer: a a a Which of the following can be a source of conflict? a. Values, goals, and priorities b. The need to succeed c. Change d. Limited resources e. All of the above Answer: e e e Cultural differences exist between various corporations and business organizations. a. True b. False Answer: a a a According to Milton Rokeach's view