Which of the following is a function of silence?
a. To prevent communication
b. To communicate feelings
c. To communicate nothing
d. To provide thinking time
e. All of the above
Answer:
When receiving feedback, it is okay to ask the feedback-giver for some time to sort out
your feelings before responding.
a. True
b. False
Answer:
Almost all nonverbal communication is culturally based.
a. True
b. False
Answer:
You should only call a meeting if you have no alternative way to communicate.
a. True
b. False
Answer:
While useful, giving and receiving feedback is not a productive part of communication.
a. True
b. False
Answer:
According to Adaire Putnam, the best way to manage communications during a crisis is
to plan for it in advance.
a. True
b. False
Answer:
When conducting a teleconference you should:
a. Wear black clothing
b. Tap your pencil on your desk
c. Speak slowly
d. Read from a prepared statement
e. None of the above
Answer:
“Your request was approved by management” is an example of a passive sentence.
a. True
b. False
Answer:
It is a good idea to get to know the reporters who cover your business and industry.
a. True
b. False
Answer:
According to a series of scientific studies, most managers spend the majority of their
day:
a. Talking
b. Listening
c. Writing
d. A and B
e. B and C
Answer:
When explaining something in writing, do not hesitate to use technical terminology
since your readers should already be familiar with these terms.
a. True
b. False
Answer:
Technology is one way to increase the productivity of a meeting.
a. True
b. False
Answer:
Physical contact is not considered important to human existence.
a. True
b. False
Answer:
An example of intrapersonal communication is:
a. Sending an e-mail to a friend
b. Thinking about the answer to this question
c. Writing a memo to employees
d. Producing a television commercial
e. Wishing your grandmother a happy birthday
Answer:
In order to be an effective manager, you must criticize those involved in the conflict.
a. True
b. False
Answer:
Which of the following meeting styles is a military-style meeting in which team
members report to you, answer your questions, and make recommendations?
a. The “Congressional” system
b. The “House of Commons” system
c. The “Prime Minister” system
d. The business conference
e. The staff conference
Answer:
Communication is:
a. Static
b. Simple
c. Reversible
d. Circular
e. None of the above
Answer:
Studies show that adults spend more than half their daily communication listening to
someone else speak.
a. True
b. False
Answer:
When planning a teleconference, you should distribute the agenda right before the
meeting starts.
a. True
b. False
Answer:
Once an ethics statement is written, it should never be revised.
a. True
b. False
Answer:
You have worked in upper management for ten years, but your company is downsizing
and you are worried you will lose your job. According to Maslow’s Hierarchy of Human
Needs, your fear of losing your job would be a part of which of the following human
needs:
a. Basic/Physiological needs
b. Security/Safety needs
c. Belonging needs
d. Love/esteem needs
e. Self-actualization needs
Answer:
It is not important to understand the culture of the people you hope to do business with.
a. True
b. False
Answer:
The discipline in which matters of right and wrong are systematically examined is
known as:
a. Morality
b. Ethics
c. Intuition
d. A and B
e. B and C
Answer:
Which of the following suggestions will make it easier for you to provide feedback to
another person?
a. Be subjective
b. Exaggerate
c. Speak on others’ behalf
d. Present your opinions about the other person as facts
e. Phrase the issue as a statement
Answer:
Now that you know why it is important to improve your listening skills, which of the
following steps will help you improve those skills?
a. Make a list of all the bad listening habits you use most often
b. Identify positive habits to replace your bad listening habits
c. Make a note if you display bad listening habits
d. Refuse to tolerate your bad listening habits
e. All of the above.
Answer:
Before a speech, you absolutely must:
a. Say a prayer
b. Find out what room you will be speaking in
c. Comb your hair
d. Go to the bathroom
e. None of the above
Answer:
Giving positive feedback is not as important as giving negative feedback.
a. True
b. False
Answer:
It does not matter if a CEO mishandles a crisis. The company will pull through
eventually.
a. True
b. False
Answer:
Most business ethicists suggest the use of a decision-making process that includes these
three viewpoints:
a. Economic, Moral, and Political
b. Environmental, Moral, and Social
c. Economic, Political and Social
d. Economic, Legal, and Moral
e. Environmental, Legal, and Social
Answer:
To maximize participation and collaboration at a meeting you should:
a. Sit the leader at the end of a long, narrow table
b. Have the leader sit with participants
c. Have participants face each other while seated
d. A and C
e. B and C
Answer:
It is important to include as many visual aids as you can in your speech.
a. True
b. False
Answer: