Many groups find it difficult to accomplish their goals because they do not spend
enough time identifying the problem they want to resolve.
A) True
B) False
___________ theory suggests that interaction between members of different social
groups generates a possibility for more positive attitudes to emerge.
A) Uncertainty reduction
B) Social interaction
C) Social penetration
D) Intergroup contact
During Dana’s job interview, the interviewer first asked Dana several open questions to
get a sense of her skills and background but then proceeded to closed questions to
determine which software Dana had used and to determine whether she had specific
training relevant to the job. What format did Dana’s interviewer use?
A) funnel sequence
B) inverted funnel sequence
C) tunnel sequence
D) standard format
“First,” “additionally,” and “moving on” are all examples of what your textbook authors
call
A) signposts.
B) internal previews.
C) signifiers.
D) attention grabbers.
Which of the following statements is not true of gendered listening behaviors according
to the research cited in the textbook?
A) Men are less likely to respond publicly with intense emotion.
B) Women are more likely to nod and smile while listening.
C) Women are more likely to offer verbal encouragers like “really?” or “go on.”
D) Men are more likely to engage in pseudolistening behaviors.
When you feel as though you have negotiated a communication situation as well as you
possibly could, you experience
A) self-presentation.
B) self-denigration.
C) self-adequacy.
D) self-actualization.
As Jennifer and Casey get to know more information about one another, they are better
able to predict how the other will respond to what they do and say. Consequently, they
begin to feel more comfortable when they spend time together. Which theory explains
why they feel this way?
A) uncertainty reduction theory
B) relational dialectics theory
C) social exchange of costs and benefits
D) social penetration theory
The goal of an information-gathering interview is to gather the information needed to
resolve a problem, tension, or conflict.
A) True
B) False
The interconnection and interdependence between two individuals is referred to as
A) a relational network.
B) a family.
C) an interpersonal relationship.
D) interpersonal communication.
The process of making guesses about your partner’s thoughts and feelings and then
rephrasing what you think he or she has said is referred to as
A) echoing.
B) paraphrasing.
C) critical thinking.
D) mind-reading.
The process of amassing information, thinking creatively, and considering problems
and solutions related to your topic is most closely associated with which of the
following terms?
A) clustering
B) brainstorming
C) audience analysis
D) cognitive restructuring
In which stage of the problem-solving process do members of a group employ
brainstorming techniques?
A) identifying the problem
B) analyzing the problem
C) generating solutions
D) evaluating and choosing solutions
Collectivist cultures tend to be governed by a clear sense of status and hierarchy and
tend to prize loyalty.
A) True
B) False
Selective perception is a challenge to our perception but is also usually active, critical
thought.
A) True
B) False
Speakers should note while they are conducting their research whether the information
they are recording is being copied verbatim or is paraphrased.
A) True
B) False
Cause”effect pattern can be organized around cause-to-effect or effect-to-cause.
A) True
B) False
Which of the following possible relationships you may have with someone would be
the least likely to be considered an interpersonal relationship?
A) college roommate
B) cousin
C) boyfriend or girlfriend
D) coffee shop barista
A comparison between two things that uses the word like or as is referred to as a(n)
A) allusion.
B) simile.
C) metaphor.
D) alliteration.
An individual who would rather lose an argument than hurt the other person’s feelings
might yield his or her position to accommodate the other person. What is this escapist
style called?
A) avoiding
B) obliging
C) distancing
D) silence
Which of the following terms refers to the way a person feels about himself or herself?
A) self-concept
B) self-esteem
C) self-efficacy
D) self-actualization
A room that is too hot or cold may present environmental challenges that make it
difficult for a person to listen well.
A) True
B) False
The word “dog” is a ___________, which arbitrarily refers to the canine companion
that sleeps at the foot of your bed.
A) code
B) channel
C) symbol
D) behavior
An effective way to make eye contact with the audience during a speech is to move
your eyes from one person to another or from one section of people to another as you
move from one idea to another. This technique is called
A) staring.
B) gazing.
C) scanning.
D) bouncing.
A small subgroup of individuals who have bonded together within a group is called a
A) co-culture.
B) clique.
C) countercoalition.
D) counterculture.
Critical thinking is an essential component of empathic listening.
A) True
B) False
Mindful speakers can usually anticipate that an impromptu speech opportunity is
coming and prepare for it.
A) True
B) False
“A collection of more than two people who share some kind of relationship with one
another, who communicate in an interdependent fashion, and who collaborate toward
some shared purpose” defines which of the following terms?
A) family
B) dyad
C) group
D) team
Workplace relationships are often strained because the role of friend often comes into
conflict with professional roles, obligations, and conflicts with loyalty.
A) True
B) False
The development of coalitions within a group helps to facilitate communication.
A) True
B) False
Which of the following theories says that we make relationship choices by comparing
the things about another person or a relationship that benefit us in some way against the
things about that person or relationship that upset us, cause us stress, or damage our
self-concept or lifestyle?
A) uncertainty reduction theory
B) relational dialectics theory
C) social penetration theory
D) social exchange theory
The Amish, African Americans, Catholics, and hipsters are all groups we might refer to
as members of a(n)
A) enclave.
B) student group.
C) co-culture.
D) code-community.
Allusion refers to the repetition of the same consonant sound at the beginning of
successive words in a speech.
A) True
B) False
What does the term media richness mean?
List, describe, and provide examples of the eight categories of informative speeches
that are discussed in your textbook. What cautionary advice would you give to an
informative speaker about any of these eight categories?
Provide a brief example (real or hypothetical) to illustrate identity management as a
form of provocation.
Briefly describe two communication behaviors that might indicate a couple has reached
the intensification stage.
List two of the four antigroup roles.
Provide an example of an extrinsic, an instrumental, and an intrinsic reward that may
influence the development of a relationship.
Briefly describe one of the pitfalls of using slideshows like PowerPoint.
Based on what you learned throughout this chapter, why do you think intercultural
communication competence is considered more important today than it was a
generation or two ago?
Define self-concept.
Briefly state why mindless perception might be described as a benefit to a
communicator.
In your own words, what do the authors of your textbook mean when they say that
communication is transactional?
Contrast lay testimony and expert testimony.
What is the difference between a definition by example and a definition by synonym?
Pulling together what you learned in Chapters 1, 2, and 5, what advice would you give
to someone who wants to improve his or her intercultural communication competence?
Describe a recent conflict you had with a roommate, friend, or romantic partner that did
not end in a satisfying resolution of the problem. Analyze and describe the way you and
your partner managed the conflict. How could you rewrite the conflict using more
effective and appropriate conflict management strategies to produce a more satisfying
result?
Describe the destructive tendency called taking conflict personally (TCP).
Provide an example of a cost you experience in one of your current interpersonal
relationships, whether it is a friendship, a romantic relationship, or a family
relationship.
Briefly describe three elements of your schema for how people will behave in a college
classroom.
Answer:
Answers will vary.