Chronemics refers to the study of the use of
A. time.
B. color.
C. touch.
D. distance.
E. none of these
To convince listeners to change their attitudes and beliefs, it is suggested that you first
A. show them that there is an imbalance in their lives.
B. explain Maslow’s hierarchy of needs.
C. create information underload.
D. use visualization.
A question involving the truth of a statement is a question of
A. policy.
B. fact.
C. value.
D. all of these
Members of masculine cultures
A. tend to value relationships.
B. are more likely to value quality of life.
C. are more apt to seek win-win solutions.
D. tend to value competitiveness and strength.
Low-context communication systems encourage directness in communication.
A. true
B. false
What term does Abraham Maslow use for our need for self-respect and the respect of
others?
A. survival
B. safety
C. love and belonging
D. esteem
What percentage of our media hours are invested in television and radio?
A. 20 percent
B. 40 percent
C. 60 percent
D. 80 percent
The triangle of meaning shows that
A. there is a direct connection between words and things.
B. there is no direct connection between words and things.
C. there can be a direct connection between words and things if communication is
effective.
D. figure and ground are often ambiguous.
Japan is an example of a highly masculine culture.
A. true
B. false
A self-fulfilling prophecy occurs when
A. believing that something will occur decreases the likelihood of its occurrence.
B. predictions cause you or other to behave in ways that make the predictions come
true.
C. we fail to live up to labels.
D. we fail to act as others expect.
Your self-concept
A. consists of everything you think and feel about yourself.
B. will never change.
C. is rarely, if ever, reflected in the roles you play.
D. is always positive.
When opposing goals meet, _____ tensions occur.
A. diabolic
B. dialectical
C. diverse
D. defensive
In order for a conflict to be defined as cooperative, each participant must
A. develop groupthink.
B. demonstrate the willingness to resolve it in a mutually satisfactory way.
C. view it as a win-lose situation.
D. have a 1.1 style on the conflict grid.
E. contribute to a defensive climate.
Feelings in themselves are neither positive nor negative; it is what you think
and how you act when experiencing feelings that can affect a relationship for
better or worse.
A. true
B. false
When people bypass one another, they use
A. different words to represent the same thing.
B. the same words to represent the same thing.
C. different words to represent different things.
D. the same word but give it different meanings.
E. different words to represent the same thing, and the same word but give it different
meanings.
Eric Berne believes that we sometimes pattern our transactions in such a way that we
A. repeatedly reenact the same script.
B. use different sets of players.
C. repeatedly reenact the same script with different sets of players.
D. do not pattern transactions.
The term risky shift refers to the fact that
A. group members often shift their positions on issues.
B. group decisions are often riskier than decisions made by individuals.
C. a risk is entailed when a group shifts from more formal techniques to brainstorming.
D. a risk is entailed when using the Delphi method.
According to Blake and Mouton, if you have a 5.5 style on their conflict grid, your
guiding principle is
A. compromise.
B. neutrality.
C. problem solving.
D. competition.
Which of these is not an aspect of kinesics?
A. pitch
B. facial expressions
C. posture
D. gestures
When speaking to an audience that already agrees with you, your aim is to
A. maintain its support.
B. determine its demographics.
C. get a fair hearing.
D. make a front-end analysis.
The grapevine is an informal conversational network in organizations.
A. true
B. false
When conducting an interview, you should do all but which of the following?
A. verify quotations
B. ask specific questions
C. keep interviews under 5 minutes
D. take notes
A common danger of serial communication is that
A. the message that exists in the mind of the speaker replaces other data.
B. the message that is interpreted by the hearer replaces other data.
C. the chain of command may upset the already-established hierarchy.
D. ideas may become distorted by as much as 80 percent.
The assertive person
A. tends to hurt himself or herself rather than others.
B. usually follows his or her instincts of self-protection and disregards others’ needs.
C. often tries to negotiate in conflicts.
D. if pushed, usually moves into an aggressive response.
Empathic listening is intended
A. to help others.
B. to ignore others.
C. to forget others.
D. none of these
According to Lois Einhorn, the amount of time spent in a job interview is important
because interviewees who are hired tend to have shorter interviews.
A. true
B. false
To contrast various events at one point in time, you would probably use a
A. line graph
B. bar graph
C. pie graph
D. model
When using deduction you present
A. a major premise.
B. a minor premise.
C. a major premise and a minor premise.
D. none of these
Among the nonverbal cues interviewees should send are
A. comfortable eye contact.
B. varied vocal pitch and volume.
C. few hesitations.
D. leaning forward.
E. all of these
When you interact with people of your own racial or ethnic group or co-culture, you are
interacting
A. intrapersonally.
B. interpersonally.
C. intraculturally.
D. interculturally.
Meaningless sounds or phrases in speech are called
A. fluencies.
B. nonfluencies.
C. flaps.
D. nonflaps.
According to Sidney Parnes, killer phrases and killer looks in a brainstorming session
indicate that some members are only paying lip service to the experience.
A. true
B. false
Which of the following statements is true?
A. The closer two people live or work to each other, the more likely they will be
attracted to each other.
B. We are more likely to be attracted to people who praise us and cooperate with us.
C. We usually are attracted to people who agree with us.
D. all of these
Author Richard Bolles says, “Each party has questions in the interview—both you and
the employer. The essence of the interview is to find out the answers to those
questions.” Discuss the types of questions employers and interviewees seek to answer.
Be specific.
may vary
Neil Postman believed that we had become a technopoly. What is a technopoly? Are the
changes increasing or undermining social contact. As Postman feared, are we becomes
tools of our technology? Is technology freeing us or complicating our lives. Give
specific examples.
may vary
In Japan the word for “different” is the same as the word for “wrong.” Compare and
contrast a culture in which the goal is to become as much like others as possible with a
culture in which the goal is to distinguish oneself from others. How does the effective
communicator adapt when in the company of people who are more at home with an
alternative cultural convention?
may vary
Define group role, and compare and contrast task, maintenance, and self-serving roles.
may vary
Former British prime minister Benjamin Disraeli said, “My idea of an agreeable person
is a person who agrees with me.” Do you feel this is an effective definition? Explain
your position in terms of the information contained in the chapter.
may vary
Define credibility and explain its role in public speaking.
may vary
Explain what a speaker can do to create information hunger and increase listener
comprehension.
may vary
Draw and discuss a communication model, comparing and contrasting it to one shown
in your text.
may vary
Advertising executive William Marsteller noted: “Communication is not just words,
paint on canvas, math symbols or the equations and models of scientists; it is the
interrelation of human beings trying to escape loneliness, trying to share experience,
trying to implant ideas.” In what ways does Marsteller’s observation illustrate the
essential elements of communication?
may vary
Discuss how we attempt to meet our needs for inclusion, control, and affection.
may vary
Define intercultural communication, and discuss the kinds of problems a culturally
confused person would face.
may vary
Go to the college library and view Vital Speeches. It is also available through your
library online. Select an informative speech that interests you. Work your way through
the written speech, analyzing what the speaker sought to accomplish in the speech, how
it was organized, and ways it could be improved. A detailed analysis will probably
require 300 words.
may vary
Journalist Tom Brokaw noted, “It is not enough to identify the gene that predetermines
the prospect of Alzheimer’s disease if we go through the prime of life with a closed
mind.” What message does this observation have for speakers and receivers? What
specific techniques can speakers use to help open the minds of listeners?
may vary
What factors make your self-esteem drop? Give some recent examples.
may vary
Discuss the four behaviors you should exhibit once your rsum gets you in the door.
may vary