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It is usually possible to find a mentor and benefit from the mentor-protg relationship
even if an organization doesn't offer a formal mentorship program.
A) True
B) False
Group members may feel less commitment to participate in a larger group in part
because there are limited opportunities to contribute and the communication becomes
less intimate.
A) True
B) False
Pronunciation and articulation are essentially two words that mean the same thing:
correctly producing the sounds that make up a word.
A) True
B) False
A job interview is a form of persuasive interview.
A) True
B) False
While you are engaged in a heated telephone conversation with one of your coworkers,
your roommate walks up and asks you a question. Without breaking from the telephone
conversation, you hold your hand out toward your roommate as if to say, "Not nowI'm
on the phone." In this scenario, your nonverbal behaviors serve the adaptive function.
A) True
B) False
Effective interviewers keep their motivation for the interview a mystery until after they
have finished asking questions. This way, they are able to get more honest responses.
A) True
B) False
Ideally, you should pick a persuasive speech that is not controversial.
A) True
B) False
The best definition of interdependence from the following list is
A) what we do affects others, and what they do affects us.
B) a person's self-esteem is dependent on whether another person needs him or her.
C) being able to communicate effectively to meet one's needs.
D) a reluctance to communicate with others.
A leader should determine, before calling a meeting, what he or she hopes to
accomplish, and whether the meeting is necessary to accomplish the goal.
A) True
B) False
Edgar, who is a communication major, finds himself frustrated by the number of times
his professors say "umm," mispronounce words, and use awkward gesturesso much so
that he often misses the point of their lectures. Edgar's perceptions are best attributed to
which of the following?
A) interaction appearance theory
B) selective perception
C) mindlessness
D) fundamental attribution theory
Coach Jackson's team is young and inexperienced, so he leads them by calling all of the
plays and telling each player what he is expected to do and when. We would say that his
leadership style is participative.
A) True
B) False
You oversleep on the morning of your job interview. You meant to be there ten minutes
early to show how responsible you are, but unfortunately you arrive late. You plead
your case to the administrative assistant, but he explains to you that the hiring manager
is no longer interested in interviewing you because of your tardiness. This example
illustrates the power of which nonverbal code?
A) oculesics
B) proxemics
C) chronemics
D) kinesics
The act of stonewalling may include giving others the silent treatment and
disconnecting from the organization in a social manner.
A) True
B) False
Although it is common and sometimes beneficial to us, selective listening can also be
considered an unethical communication behavior in some contexts.
A) True
B) False
A leader can gain influence over a group using more than one source of power.
A) True
B) False
"The process of intentionally or unintentionally signaling meaning through behavior
other than words" defines which of the following terms?
A) verbal communication
B) nonverbal communication
C) body language
D) encoding
Most kids and teens spend nearly eight hours per day devoted to entertainment media,
including television, movies, Internet, music, and other media sources.
A) True
B) False
It is common for people to feel anxiety when engaged in intercultural communication.
A) True
B) False
While researching her persuasive speech convincing her audience to donate money to a
charity that provides food and other necessities to children who live in poverty, Liz
discovered that the charity recently admitted that their chief administrator embezzled
money that was donated to the organization for his own personal gain. Liz does not
have an obligation to tell her audience this information as long as the charity helps
people.
A) True
B) False
Chain networks often lead to miscommunication when the information is shared
through the oral channel.
A) True
B) False
Affect displays are usually unintentional actions that show a person's emotion.
A) True
B) False
Using abstract words that have unclear or misleading definitions to get out of an
uncomfortable situation is referred to as
A) euphemizing.
B) equivocation.
C) evasion.
D) imagining.
After a disagreement with his roommate over the cleanliness of their apartment, Dennis
feels frustrated because he agreed to a solution he didn't find satisfying and decides that
he needs to revisit the discussion and be more assertive about his needs. Dennis's
evaluation of himself reflects self-denigration.
A) True
B) False
Immediacy cues, such as smiling, nodding in agreement, and pausing to allow others to
speak, can foster a closer working relationship between people.
A) True
B) False
Negative stereotypes about a group often lead to prejudice against that group.
A) True
B) False
Which of the following would not be considered a group?
A) the employees at a fast-food restaurant
B) the faculty members of the English Department at your college
C) the people who shop at a mall
D) the organizers of the Chicago Marathon
Speakers should avoid beginning their speech by posing a question because it takes the
focus off the speaker and puts it onto the audience.
A) True
B) False
Effective intercultural communication often requires us to accommodateto adapt our
verbal and nonverbal behaviors toward others to facilitate understanding and create a
feeling of convergence.
A) True
B) False
Research today indicates that, despite the results of studies done in the 1970s and
1980s, media do not appear to have much impact on the behavior of children.
A) True
B) False
The only effective way for us to gain predictability and reduce uncertainty in our
relationships is to be upfront and ask our partners for the information we want.
A) True
B) False
How people perceive the use of time and how they structure time in their relationships
is an element of nonverbal communication.
A) True
B) False
Despite its reputation for low culture, television has produced more sophisticated
programming with greater narrative complexity over the last couple of decades.
A) True
B) False
Which of the following is an example of a nonverbal behavior?
A) You write a note asking your roommate to pick up your mail while you're out of
town.
B) You use American Sign Language to fingerspell your name when you meet a new
deaf colleague at work.
C) You wave an old friend over to sit with you at lunch in the cafeteria.
D) You type a quick e-mail asking your professor if she has any feedback on the outline
for your upcoming speech.
Identity management is a form of provocation that occurs when the partners in a
relationship grow apart as they discover new parts of themselves.
A) True
B) False
How do closed questions differ from bipolar questions?
What are the challenges of using communication technology to communicate verbally?
What can we do to manage those challenges? In what ways have technologies like
e-mail, chat, and text messaging changed the way we communicate verbally?
Provide an example each of a context in which high language would be appropriate and
a context in which low language would be an appropriate choice.
List and describe the common triggers that lead to conflict, and provide a brief example
to illustrate each trigger.
Alvaro graduated a month ago and is currently in the job market looking for his first
professional position. Despite the fact that Alvaro has a strong GPA, is a member of a
fraternity for students in his field, and has recently finished an internship, he hasn't had
any luck, so far, landing an interview, and he's beginning to feel frustrated. He has
focused on applying for jobs through monster.com, and he's just not sure what to do
next. Is Alvaro making any mistakes in his job search? What advice do you have for
Alvaro to help him land a great interview?
What term do we use to refer to a person's ability to have a number of communication
behaviors at his or her disposal and the willingness to use different communication
behaviors in different situations?
What are the three common anxiety triggers your textbook discusses?
What three changes do intercultural communication training programs focus on?
Provide an example of a co-culture to which you belong.
Answer:
Examples will vary.
What are the three functions of a well-written conclusion? Describe some of the options
a speaker has for accomplishing those functions.
How does gender influence listening behaviors? Synthesizing what you have learned
about gender in this and other chapters of the book, what do you think is at the root of
these differences?
Impromptu speaking is difficult to do effectively. How can a speaker prepare himself or
herself to speak effectively in this context?
How does interviewing compare to interpersonal communication, group
communication, and public speaking? In what ways is it similar? In what ways is it a
distinctly different form of communication?
How does your textbook suggest that you can determine the cohesion of a group?
List the four spatial zones identified by Edward Hall and discussed in your textbook.
What do you think are the most important criteria for evaluating the quality of a source?
Why? Based on these criteria, provide an example of a source you would recommend
using and a source you would not recommend using, and give a brief explanation why.
