“Sentences that connect different thoughts, points, and details in a way that allows them
to flow naturally from one to the next” is most closely associated with which of the
following terms?
A) signposts
B) previews
C) subpoints
D) transitions
Audiences prefer speakers who use eye contact behaviors that scan the audience,
making each member or section of the audience feel like the speaker has addressed
them specifically. This knowledge falls under the category of _______, or the study of
the use of the eyes to communicate.
A) proxemics
B) kinesics
C) chronemics
D) oculesics
Which of the following types of informative topics do the authors of your textbook
caution is difficult to do as an informative speech because it is difficult to keep one’s
own opinions from influencing the speech?
A) places
B) events
C) issues
D) processes
If the mayor of a city were asked to deliver a speech at the grand opening of a new
branch of the city’s library, he or she would be delivering which type of speech?
A) informative
B) persuasive
C) special-occasion
D) topical
Determining whether an audience is receptive, hostile, or neutral provides the speaker
with a clue to their latitude of acceptance or rejection.
A) True
B) False
As colleges move more and more of their course content to the Web they may make
information more accessible to students but also need to be mindful of ___________
because not all students have access to the resources they need to access online course
content.
A) technological deserts
B) information barricades
C) digital disparities
D) the Web paradox
What is wrong with the following excerpt from a phrase outline describing how to
make stained glass?
I. Select and cut out design
A. Use the right kind of scissors
II. Trace paper pieces onto glass
A. Use waterproof marker
The Miller family can’t decide where to have dinner, so they have everyone write down
their choice on a piece of paper and put it in a bowl. When Dad draws Pagliai’s Pizza
out of the bowl, their choice has been made through a form of compromise.
A) True
B) False
“Reducing the taxes that businesses pay will lead to lower unemployment and a
stronger economy” is an example of a proposition of
A) value.
B) policy.
C) fact.
D) attitude.
Speeches that are intended to influence the attitudes, beliefs, and behaviors of an
audience are called
A) informative.
B) persuasive.
C) special-occasion.
D) impromptu.
_______ is the degree to which a culture adapts its behaviors in order to reduce
ambiguity and risk.
A) Uncertainty avoidance
B) Certainty accommodation
C) Adaptability
D) Flexibility
Repetition of well-crafted sentences or specific terms and phrases can help leave a
memorable impression on the speaker’s audience.
A) True
B) False
Because she believes she is no good at speaking in public, Deanna puts off choosing
and researching her topic and doesn’t have adequate time to prepare and practice for her
presentation. Ultimately, she earns a failing grade on her speech and walks away with
her perception confirmed: she’s just not a good speaker. Unfortunately, Deanna’s
_____________ set her up for failure.
A) self-esteem
B) self-concept
C) self-fulfilling prophecy
D) self-denigration
Interviewees should not ask questions at the close of an interview unless absolutely
necessary to avoid appearing presumptuous.
A) True
B) False
Although it is natural for people to desire to keep some information about themselves
private, the refusal to disclose personal information prevents a relationship from
moving to a more intimate level.
A) True
B) False
Over dinner Ashleigh tells her family a hilarious story about how she and her bestie
photobombed a couple trying to take a selfie in the food court at the mall. Her sister
laughs and shouts “you’re cray!” While the girls laugh, their parents stare blankly. The
parents are most likely confused by the girls’ use of which language form?
A) jargon
B) slang
C) euphemism
D) equivocation
A polite handshake between colleagues would be defined as functional-professional
touch.
A) True
B) False
Agendas are crucial to the success of large meetings but are more constraining than they
are helpful in small meetings.
A) True
B) False
An individual’s ethics are influenced by his or her personal morals and values as well as
by broader cultural notions of what is right or wrong morally.
A) True
B) False
Gestures that are nonverbal, and not part of an organized sign language, cannot
substitute for a verbal message.
A) True
B) False
An individual in a low power distance culture is less likely to feel anxiety when talking
to someone of higher status than an individual from a high power distance culture
would.
A) True
B) False
Palestinians use the term al nachba, which translates into English as “the catastrophe”
or “the disaster,” to refer to the creation of the Israeli state. Their linguistic choice
represents _____ and suggests they are a _____ culture.
A) discrimination; racist
B) emotion; passionate
C) hyperbole; collectivist
D) understatement; individualist
Let’s say you have hired an employment consultant to help you identify good potential
career opportunities as well as how to market yourself to get a great position after you
graduate. During your first meeting with the consultant, she asks you questions about
your goals, priorities, interests, and preferences so that she can begin her market
research. What type of interview has taken place?
A) appraisal interview
B) problem-solving interview
C) information-gathering interview
D) service-oriented interview
Vocal elements like pauses and changes in volume or pitch are all part of verbal
communication.
A) True
B) False
People within a co-cultural group tend to communicate in the same style.
A) True
B) False
“Today, the term dry run is often used to refer to a rehearsal of some sort. This meaning
originated in the field of firefighting, where dry represented a practice drill where the
hoses were turned off, and run simply meant a response to a fire alarm, whether real or
for a drill.” What type of definition is given in this statement?
A) operational definition
B) definition by example
C) definition by synonym
D) definition by etymology
Ali and Paul have been dating for a few months and are starting to feel more
comfortable and intimate in their relationship. Ali has started calling Paul “monkey,”
and he calls her “bunny.” Ali’s friends have noticed that when they ask her what she’s
been up to, she now says things like, “We’ve been busy,” instead of “Paul and I have
been busy.” Based on these bits of information, at what stage would Ali and Paul be in
their relationship development?
A) initiation
B) exploration
C) intensification
D) stability
Directories tend to provide fewer but higher-quality links than databases do.
A) True
B) False
We tend to be more comfortable interacting with others when we perceive their
behavior as predictable.
A) True
B) False
Treating people with dignity and behaving with integrity are universal ideas central to
the concept of ethics.
A) True
B) False
Women tend to initiate touch more often than men do.
A) True
B) False
Research indicates that men and women lead in similar ways.
A) True
B) False
Robin has just been hired for her first professional position, and she will be supervising
a team of several employees. Up until now, Robin has only worked in her family’s small
business, so she’s not really sure how a supervisor should interact with employees and
vice versa. Synthesizing what you have learned throughout this chapter, what advice
would you give her about how to communicate effectively in her new role as both a
supervisor and a supervisee?
List four of the seven facial expressions that appear to be inborn and that are exhibited
across cultures as well as among people who are blind and have never had the
opportunity to imitate others’ facial expressions.
Provide an example of a stereotype that people often have of police officers.
Answer:
Answers will vary.
In a single sentence, explain the difference between the human relations approach to
organizational management and the human resources approach.
We can reduce our uncertainty in a relationship by using _____________ strategies that
involve us observing other people as they go about their business and communicate
with others; ___________ strategies that involve asking a third party questions in order
to gain information more directly; and _______________ strategies that enable us to
get information from a partner by directly asking for it.
____ refers to the impact a speaker’s character and personality have on an audience.
List and describe the three recommended ways for improving perception abilities and
becoming a better communicator. Considering either a hypothetical cultural
misunderstanding or one you have observed, illustrate how using these three steps could
improve communication.
What is the difference between public speaking anxiety and communication
apprehension?
What term do we use to describe the degree to which members of a culture adapt their
behaviors in order to reduce uncertainty and risk?
What is social capital?
_________ is the framework through which you interpret the world and the people in it.
Discuss a time when challenges to your own perception prevented you from being able
to communicate effectively. What happened? How did you perceive the information
presented to you? What specific challenges did you experience in your perception of the
event? If you had the opportunity to go back in time and rewrite the scenario, what
would you do to improve your perception and communicate more effectively?
In your own words, what is the difference between semantics and pragmatics?
Provide an example of a high-context culture.
Contrast what is meant by a clique and a countercoalition.
Provide an example of a euphemism.
List and briefly describe three of the four characteristics of ethical speaking identified
in your textbook.
List three types of presentation aids you, as a speaker, have access to in your classroom.
Speakers can capitalize on the commonalities among their audience members to create
a sense of common ground. We refer to this sameness as _____________.