Package Title: Reading Questions Chapter 2
Course Title: Rainer IIS 4e
Chapter Number: 2
Question type: True-False
1) “Business Process” is defined as an ongoing collection of related activities that create a
product/service to an organization?
2) Which of the following are examples of Business Processes?
a) Managing cash receipts.
b) Collecting sales tax.
c) Processing bills of material.
d) Applying healthcare benefits.
e) None of these.
f) All of these.
3) BPR stands for Business Process Recovery?
4) When comparing BPI initiatives to BPR projects, which of the following statements are true?
(Select all that apply)
a) BPI is less costly
b) BPI takes more time
c) BPI is less risky
d) BPI consumes fewer organizational resources
e) BPI delivers greater performance gains
5) Business environment pressures can come from which of the following?
a) Management restructuring
b) Cost reductions.
c) Political changes.
d) Quality control
6) Thomas Friedman defines four eras of globalization.
7) The term “digital divide” refers to the gap between:
a) Organizations that utilize wireless technologies and those that do not.
b) Individuals who have access to information and communication technologies and those who
do not.
c) The IT staff and the other employees who are not IT savvy.
d) Both of the following: Organizations that utilize wireless technologies and those that do not;
and individuals who have access to information and communication technologies and those who
do not.
e) Both of the following: Individuals who have access to information and communication
technologies and those who do not; and the IT staff and the other employees who are not IT
savvy.
8) The best known framework for analyzing competitiveness is?
a) Michael Porter’s value chain model.
b) Freidman’s ten flatteners.
c) Michael Porter’s competitive forces model.
d) Competitive globalization model.
9) Cost Leadership Strategy is one strategy to gain a competitive advantage?
10) Two strategies that a company can use to gain a competitive advantage are?
a) Customer-Orientation and Operational Effective Strategy.
b) Protection and Innovation Strategy.
c) Mass Customization and Cost Leadership Strategy.
d) Compliance and Innovation Strategy.
11) There are six (6) characteristics of effective Business-IT Alignment.
12) 85% of Business and IT executives agree that their companies have adequate alignment
between IT and their business.