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Strategic Corporate Social Responsibility 3e
David Chandler and William B. Werther, Jr.
Instructor Resources
CHAPTER 2
STRATEGY + CSR: A STAKEHOLDER PERSPECTIVE
TEST BANK
Multiple Choice
1. That need, toward which the organization strives, forms the basis of its:
2. The pursuit of _______, however, is so broad a mandate that it offers little guidance
about where to begin or what to do:
3. The firm’s _________ identifies what the organization is going to do in order to attain its
________:
4. “Ending hunger in the community” and “feeding the poor” illustrate the relationship
between:
5. Strategy:
6. Tactics:
7. A SWOT analysis is a tool that allows a firm to identify its:
8. The firm’s most valuable resources or most innovative capabilities are:
9. An organizational competency, according to Prahalad and Hamel should be:
10. The resources perspective:
11. Porter’s Five Forces Model does not include:
12. _________________ perspective assumes a zero sum game and a confrontational view:
13. _________ in an organization is (by definition) any group or individual who can affect
or is affected by the achievement of the organization’s objectives:
14. Strategic CSR assumes all of the following except:
15. _________________ argues that a CSR perspective should be integrated into the
organization’s strategic planning processes and throughout day-to-day operations:
16. Johnson & Johnson’s “Credo” places ____________ as its lowest priority:
17. The development of stock options and other compensation policies:
18. CSR is not a short-term issue because:
19. Multiple stakeholder advocacy:
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20. Globalization initially empowered:
True and False Questions:
21. The Industry perspective takes a narrow view of the firm’s operating environment. Only
five forces are included, which cover only three stakeholders. In the Industry perspective it is
not necessary to be concerned about the local community, nor the local government.
22. With the changing corporate environment, CSR will occupy an increasingly core
component of the strategic planning process and day-to-day operations of any business.
23. A stakeholder is a group or individual with an interest in the activities of the firm who
can affect or is affected by the achievement of the organization’s strategic goals.
24. In seeking to prioritize its stakeholders, a firm doesn’t need to remember that
stakeholders’ opinions may differ from firm-to-firm, issue-to-issue or from time-to-time.
Strategic Corporate Social Responsibility 3e
David Chandler and William B. Werther, Jr.
Instructor Resources
6
25. Ultimately, when strategic relevance, operational impact, and stakeholder motivation all
remain high, the firm would be compelled to act, and act quickly, in order to protect its
self-interest.
Essay Questions:
26. Define each of the following terms; vision, mission, strategy and tactics. What is the
relationship among them in relation to a firm’s strategic planning process?
27. Customers want lower prices and higher quality; employees want higher wages and better
benefits and better working conditions; suppliers want to give fewer discounts and want
you to pick up more of their products; communities want more donations; governments
want higher taxes, investors want higher dividends and higher stock prices. Using these
stakeholders demands, present a economic situation that has recently been in the news
and justify how/why each of the stakeholders listed above should have their priority met
or not met.
28. What are the four key components of the definition of strategic CSR? Which of these
four do you think will generate the greatest resistance or difficulty for firms? Which of
these four do you think will generate the least resistance or difficulty in implementing?
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29. There is a debate as to whether the natural environment, as a non-independent actor
should be included as an identifiable stakeholder of a firm. Present your viewpoint as
whether or not the natural environment should be a stakeholder within a firm.
