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CHAPTER 19. Email and Text Messages
True/False Questions
1. For most simple correspondence, email is the correct format to use.
2.
like email. Use of bullets, headings, and italics is inappropriate in short communications
3. Text messages are more informal than email.
4.
attention. Send a flaming email when you want to grab the intended audience’s
5. Email messages are automatically copyrighted.
6. Emoticons are useful to convey tone in emails to clients.
7.
audiences. Always assume that any email message you send will be read by unintended
Fill-in-the-blank Questions
8. is the system of legal protection for original works of authorship.
9. Sending angry, sarcastic, insulting emails is called .
10.
tablet instead of a cell phone.
Multiple-choice Questions
involves creating text-based messages on a computer or
11. When creating workplace emails
(a) try to incorporate emoticons for greater connection with your audience.
(b) don’t worry too much about proper spelling and grammar, since everyone knows how
quickly email is written.
(c) apply a conversational, informal style.
(d) avoid the dangers of netiquette.
(e) None of these answers is correct.
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12. Netiquette includes rules about all of the following except
(a) adopting the right tone.
(b) using biased language.
(c) deciding to send a paper copy of email.
(d) forwarding confidential emails.
(e) sending attachments.
13. The most appropriate audience for your text message is
(a) another student.
(b) your instructor.
(c) your manager.
(d) another student and your instructor
(e) another student, your instructor, and your manager
14. Which of the following scenarios calls for sending an email?
(a) resigning from your job
(b) sending a colleague a project update
(c) saying thank you after a job interview
(d) forwarding legal documents
(e) All of these answers are correct.
15. When creating a text message in a professional context, you may
(a) use abbreviations.
(b) digress.
(c) dispense with netiquette.
(d) discuss multiple topics.
(e) use abbreviations and discuss multiple topics.
16. Components of a well-written email message include a
(a) clear subject line.
(b) brief introduction.
(c) signature block.
(d) clear subject line and signature block.
(e) clear subject line, brief introduction, and signature block.
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17. Which of the following statements is most accurate?
(a) Text messaging may be used to send a thank-you after a job interview.
(b) Use an informal tone when emailing clients.
(c) Email is not an appropriate medium for communicating with customers.
(d) Adopt a more formal tone when emailing a client.
(e) Text messaging is an appropriate way to send your manager a progress report.
18. Privacy issues apply to
(a) email only.
(b) texts only.
(c) email and texts.
(d) neither email nor texts.
(e) no digital communications.
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CHAPTER 19 ANSWER KEY