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CHAPTER 14. Instructions and Procedures
True/False Questions
1.
possible.
2.
To avoid cluttering your instructions, use as few transitional phrases as
Be careful to avoid redundancies between the visual and verbal information
in instructions.
3. The audience for procedures is typically people who are not already familiar
with the task.
4. A usability study is appropriate for instructions but not procedures.
5. Increasingly, companies offer smaller print manuals and more detailed user
instructions on Web sites.
6. Instructional brochures should contain both text and visuals.
7. Introductions are unnecessary for instructions.
8. Medical procedures are written only for medical personnel.
9. Accessible design is important for both instructions and procedures.
10. Online instructions should not contain hypertext.
Fill in the Blank Questions
11. Formal procedures designed to give a company an official record of a procedure and
how it should be performed are called .
12. Three kinds of notices that you may include in procedures to ensure consumer safety
are , , and .
Multiple-choice Questions
13. When choosing the phrasing of each step of the instructions, use
(a) parallel phrasing.
(b) imperative mood.
(c) active voice.
(d) affirmative phrasing.
(e) All of these answers are correct.
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14. Which of the following statements is most accurate?
(a) Instructions and procedures should be offered only in print format.
(b) PDF is the preferred format for all procedures.
(c) Brochures are appropriate for some instructions.
(d) CDs are appropriate formats for all types of instructions.
(e) User manuals are inappropriate for instructions.
15. Choose the most effectively written instructions:
(a) Plug it in.
(b) After that, you should next empty the basket.
(c) The user should shred no more than eight pieces of paper at any given time.
(d) Set the control switch to “auto.”
(e) Keep your hair away from the shredder, and you should also keep your sleeves away.
16. Any visual in a set of instructions should be
(a) placed in an appendix so as not to interrupt the steps.
(b) placed in the introduction to increase interest.
(c) incorporated within the discussion of the related step, for immediate reference.
(d) placed in an appendix, so as not to interrupt the steps or placed in the introduction to
increase interest.
(e) placed in an appendix, so as not to interrupt the steps, or incorporated within the
discussion of the related step, for immediate reference.
17. Which of the following statements is least accurate?
(a) Medical procedures might include standard operating procedures.
(b) Standard operating procedures are never written for a public audience.
(c) Safety procedures may detail steps to take in emergency situations.
(d) Standard operating procedures are mandatory in some workplace environments.
(e) Medical procedures are rarely available to public audiences.
18. Legal liabilities resulting from faulty instructions include failure to warn against
(a) hazards from proper use of a product.
(b) possible misuses of a product.
(c) possible unclear and misleading instructions.
(d) hazards from proper use of a product and the possible misuses of a product.
(e) hazards from proper use of a product, possible misuses of a product, and possible
unclear and misleading instructions.
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19. Well-designed instructions will
(a) place visuals and prose steps apart from one another.
(b) use a layered approach for lengthy instructions.
(c) separate each step visually.
(d) use a layered approach for lengthy instructions and separate each step visually.
(e) place visuals and prose steps apart from one another, as well as separate each step
visually.
20. Cautions in instructions are used to
(a) prevent mistakes that could result in injury or equipment damage.
(b) alert users to potential hazards to life and limb.
(c) identify an immediate hazard to life and limb.
(d) clarify a point.
(e) emphasize vital information.
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CHAPTER 14 ANSWER KEY