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Package Title: Reading Questions Chapter 12
Course Title: Rainer IIS 5e
Chapter Number: 12
Question type: True-False
1) Early information systems mainly supported the information roles of managers.
2) In the _____ phase of the decision making process, managers set criteria for the evaluation of
alternative potential solutions.
a) implementation
b) choice
c) design
d) intelligence
e) consideration
3) Characteristics of an organizational decision support system include which of the following?
a) affects several organizational units or corporate problems
b) cuts across organizational functions or hierarchical layers
c) involves computer-based technologies
d) integrates with enterprisewide information systems
e) all of the above
4) Which of the following is not a reason that managers need IT support?
a) number of alternatives are increasing
b) decisions must typically be made under time pressure
c) decisions are becoming less complex
d) need to access remote information sources
e) decision makers are often in different locations
5) _____ refers to applications and technologies for consolidating, analyzing, and providing
access to vast amounts of data to help users make better business and strategic decisions.
a) Transaction processing systems
b) Functional area information systems
c) Expert systems
d) Geographical information systems
e) Business intelligence
6) _____ are computer-based information systems that combine models and data in an attempt to
solve semistructured and some unstructured problems with extensive user involvement.
a) Dashboards
b) Functional area information systems
c) Decision support systems
d) Group decision support systems
e) Expert systems
7) BI software is not yet available to “frontline personnel” (such as call center operators) within
an organization.
8) DSS characteristics include which of the following?
a) support managers at all organizational levels
b) support all phases of the decision making process
c) adaptable to changing conditions
d) usually utilize quantitative models
e) all of the above
9) Data Mining can help organizations in which of the following operations?
10) _____ is the study of the impact that changes in one or more variables of a decision-making
model have on other variables.
a) What-if analysis
b) Statistical analysis
c) Sensitivity analysis
d) Goal-seeking analysis
e) Simulation
11) _____ is the study of the impact of a change in the assumptions (input data) on the proposed
solution.
a) What-if analysis
b) Statistical analysis
c) Sensitivity analysis
d) Goal-seeking analysis
e) Simulation
12) Which of the following is not a characteristic of DSS?
a) support all managers
b) relatively difficult to use and construct
c) adaptable to changing conditions
d) usually utilize quantitative models
e) support all phases of the decision making process
13) This information system uses data visualization technologies to analyze and display data in
the form of digital maps for planning and decision making purposes.
a) Dashboard
b) Transaction processing system
c) Geographical information system
d) Global positioning system
e) Decision support system
14) Which capability of digital dashboards enables users to go into greater detail?
a) Drill down
b) Key performance indicators
c) Status access
d) Trend analysis
e) Exception reporting
15) Which capability of digital dashboards enables users to have reports that highlight deviations
larger than certain thresholds.
a) Drill down
b) Key performance indicators
c) Status access
d) Trend analysis
e) Exception reporting
16) What type of data visualization technique allows analysts to extract information from the
usage patterns of mobile devices?
a) Geographic information systems
b) Reality mining
c) Online analytic processing
d) Data mining
17) Corporate Performance Management (CPM) monitors key performance indicators including:
a) Return on investment (ROI)
b) Operational Costs
c) Competitor’s performance
d) Overhead
e) Market performance
f) Customer buying trends
