Package Title: Homework Questions
Course Title: IS 5e
Chapter Number: 10
Question Type: True/False
1) The One Ford initiative focused exclusively on efficiencies in Ford’s production plants.
2) The data processed by transaction processing systems provide the inputs for other organizational
information systems.
3) Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
a) low, repetitive, difficult
b) high, repetitive, Easy
c) high, diverse, difficult
d) low, diverse, Easy
e) high, diverse, Easy
4) Key features of transaction processing systems include:
a) dependability
b) reliability
c) processing capacity
d) all of these
5) In batch processing, the data are collected from transactions as they occur and placed in groups or
batches that are processed as they occur.
6) Information systems for accounting and finance incorporate the following functions: (check all that
apply)
a) Logistics and materials management
b) Financial planning and forecasting
c) Budgeting
d) Auditing
e) Planning production and operations
f) Customer relationship management
g) Supply chain management
h) Inventory and quality management
7) Information Systems for marketing incorporate the following functions: (check all that apply)
a) Logistics and materials management
b) Financial planning and forecasting
c) Budgeting
d) Auditing
e) Planning production and operations
f) Customer relationship management
g) Supply chain management
h) Inventory & quality management
i) Recruitment
8) Information Systems for production and operations management (POM) incorporate the following
functions: (check all that apply)
a) Logistics and materials management
b) Financial planning and forecasting
c) Budgeting
d) Auditing
e) Planning production and operations
f) Customer relationship management
g) Supply chain management
h) Inventory and quality management
9) Which of the following is not a function of functional area information systems?
a) providing information to managers in the functional areas
b) supporting the managerial tasks of planning, organizing, and controlling operations
c) providing information primarily in the form of reports
d) providing data from business events to the corporate database
e) providing analysis capabilities to middle-level managers and staff
10) Functional information systems support the entire enterprise or major portions of it.
11) The major objective of ERP Systems is to integrate an organization’s various functional areas to
facilitate the seamless flow of information.
12) Enterprise resource management is an enterprise wide effort intended primarily to acquire and retain
customers.
13) _____ integrate the planning, management, and use of all of an organization’s resources and are
designed to tightly integrate the functional areas of the organization.
a) Transaction processing systems
b) Supply chain management systems
c) Functional area information systems
d) Enterprise resource planning systems
e) Corporate extranets
14) Financial management, operations management, and human resource management are core ERP
modules.
15) The three common cross functional business processes supported by an ERP system are
procurement, production and reporting.
16) _____ reports summarize the performance of critical activities.
a) Ad-hoc
b) Routine
c) Exception
d) Detailed
e) Key indicator
17) Exception reports show a greater level of detail than is included in routine reports.
18) To effectively manage by exception (i.e., use exception reports), the company must first create:
a) Performance standards
b) Best practices
c) User information requirements
d) A database
e) Employee evaluation guides
19) According to the closing case, the consequences of customizing an ERP system to accurately reflect
a company’s business process can include:
a) Increased maintenance expenses
b) The inability to incorporate the latest technological developments
c) The failure to sustain a competitive advantage
d) All of these