_________ refers to the nervousness we experience when we know we have to
communicate publicly to an audience.
A) Communication apprehension
B) Stage fright
C) Public speaking anxiety
D) Speech panic response
What do we call the general fear or anxiety associated with either real or anticipated
communication with another person or persons?
A) communication apprehension
B) stage fright
C) public speaking anxiety
D) speech panic response
Expressing genuine and appropriate emotion during a presentation can help a speaker
connect with his or her audience on a personal level.
A) True
B) False
In which of the following contexts would you be most likely to use high language?
A) You meet your friends for coffee at Dunkin’ Donuts.
B) You interview for an internship at an advertising agency.
C) You run into your best friend’s mom at the mall.
D) You meet for a study session with friends from your sociology class.
After selecting and implementing a solution, a group should identify criteria for a good
solution in order to assess the results.
A) True
B) False
Poor listening behaviors can make an individual less attractive and may reduce the
chances that his or her partner will make self-disclosures.
A) True
B) False
Gender and biological sex are basically the same thing.
A) True
B) False
__________ is negative communication that may include sarcasm, name-calling,
ridicule, and insults.
A) Contempt
B) Criticism
C) Defensiveness
D) Stonewalling
Attacking means to listen specifically to find weaknesses in others and pull those
weaknesses out at strategic or embarrassing times.
A) True
B) False
The experiment done at Western Electric’s Hawthorne plant in Cicero, Illinois, which
found that workers were more productive when they received attention from the
management, illustrates the power of which approach to managing an organization?
A) human resources approach
B) classical management approach
C) human relations approach
D) systems approach
Which theory argues that intimacy often takes longer to develop in online relationships
because the communicators need to use unique language and stylistic cues to develop
the relationship?
A) social penetration theory
B) social information processing theory
C) uncertainty reduction theory
D) communication privacy management theory
The type of listening that would be most important for you to employ if you were at a
car dealership listening to a salesperson attempt to sell you a vehicle would be
A) appreciative listening.
B) empathic listening.
C) critical listening.
D) informational listening.
Communication researchers have found that even people from very different cultures
have nearly identical expectations when they communicate.
A) True
B) False
Media coverage of issues may set the agenda for what topics we discuss, how we
discuss them, and even how we behave in response to them (for example, in our
behavioral choices, purchasing, and even voting).
A) True
B) False
Many organizations now engage in ____________, or the monitoring of employees to
see how they’re using technologies such as e-mail, the Internet, and instant messaging.
A) surveillance
B) spying
C) scanning
D) entrapping
Informative speakers don’t need to present new information as long as the information
is interesting or relevant.
A) True
B) False
Communicators who can consider multiple scenarios, formulate multiple theories, and
make multiple interpretations when encoding and decoding messages are said to have a
high degree of
A) cognitive complexity.
B) behavioral flexibility.
C) communication competence.
D) intelligence.
It is common for people to use channels that provide limited or delayed interaction (for
example, using e-mail rather than the phone) to initiate or engage in conflict with
people who intimidate them.
A) True
B) False
As he opens his speech persuading his classmates to donate their used shoes to a
charity, Jonah tells a brief story about a child who has no shoes and must walk to school
barefoot. What type of information is he using to support his speech?
A) a statistic
B) lay testimony
C) expert testimony
D) an anecdote
_____________ refers to the study of morals, specifically the moral choices individuals
make in their relationships with others.
A) Religion
B) Culture
C) Communication
D) Ethics
Narrow topics are usually easier to research, organize, and speak about than broad
topics are.
A) True
B) False
Alan believes that school administrators are overly critical and controlling.
Consequently, when the Dean of Students asks to meet with him to discuss what she
can do to help him succeed in his classes, he assumes her goal is to coerce him into
dropping out of his classes. We might describe Alan’s perception as
A) behavioral confirmation.
B) behavioral attribution.
C) behavioral affirmation.
D) behavioral intervention.
Anecdotes are especially useful when a speaker wants to personalize a speech and make
it more memorable to the audience.
A) True
B) False
Online relationships tend to be less deep and less intimate than traditional face-to-face
relationships.
A) True
B) False
Safety needs are our most basic needsthey are the things we need for survival.
A) True
B) False
Failing to consider other cultural perspectives because of a belief that one’s own culture
is appropriate and relevant in all situations and to all people is associated with which
term?
A) stereotyping
B) prejudice
C) cultural myopia
D) undue influence
Research cited in the text finds that people who have high self-esteem are more likely
than those who have low self-esteem to desire public signs of affection from their
relational partners.
A) True
B) False
A statement that conveys the central idea about your topic is a ____________
statement.
A) general purpose
B) specific purpose
C) thesis
D) topic
Preferences for how listeners should behave and respond vary according to culture.
A) True
B) False
People from high-context and collectivist cultures engage in indirect conflict
management behaviors.
A) True
B) False
The state of uneasiness, anxiety, fear, or dread associated with a listening opportunity is
referred to as
A) audience reservation.
B) listening apprehension.
C) receiver interference.
D) listener avoidance.
Positions like “manager,” “professor,” and “president” convey which kind of power?
A) legitimate power
B) reward power
C) expert power
D) referent power
A(n) _____________ perspective on communication examines how communication
behaviors work (or don’t work) to accomplish our goals in personal, group,
organizational, public, or technologically mediated situations.
A) interdependent
B) interdisciplinary
C) interpersonal
D) functional
People need interpersonal relationships.
A) True
B) False
For which of the three general purposes discussed in the text would the
problem’solution pattern be best suited?
Provide an example of an organization of which you are a member.
Answer:
Examples will vary.
One of your friends has recently dissolved her marriage. Your friend and her spouse
have one child, and your friend sincerely hopes that the two of them can repair the
relationship. Synthesizing what you have learned throughout this chapter, what would
you explain to your friend to help her understand the role communication might play in
the redefining and repairing of her relationship? Considering that your friend has a
child, what additional advice might you have for her?
“It’s not just what you say, but also how you say it.” With this expression in mind,
explain how nonverbal elements of vocal delivery help to make a message clear.
Should we be concerned about media bias? Synthesizing concepts and theories from
throughout this chapter, justify your answer.
What is the difference between cognition and behavior?
Uses and gratifications perspective argues that we choose which media to access based
on our needs and goals. Reflecting on your own media habits, discuss the way you use
various media (Internet, television, music, film, etc.) to meet your own needs and goals.
Provide specific examples to illustrate your answer.
How would you define an informative speech?
Compare and contrast the working and speaking outlines. How does the speaker
transition from a working outline to a speaking outline? Among the sentence, phrase,
and key word styles of outlines, which ones work best for working outlines and which
ones work best for speaking outlines?
*Note: if testing is done after coverage of Chapter 14, this question can be adapted to
synthesize information about delivery by adding: How might the style of outline used
impact the effectiveness of the speaker’s delivery?
Research cited in your text indicates that most teens and young adults interact with
media for more than seven hours each day, and that media multitasking may mean they
are exposed to even more media messages. Based on your own observation, do you
believe this estimate is accurate? How do your own media habits compare to that
statistic?
Contrast the difference between centrality and isolation in a network.
Explain what the functional perspective on communication means. What does this
perspective say about the reasons why we communicate?
Briefly describe a hypothetical chain network.
What do we mean when we say that the business of the media relies on exponentiality?
List three of the five forms of provocation identified in your textbook.
After the highly publicized conflict with Jay Leno and the NBC network, Conan
O’Brien took his unique brand of talk show and loyal following to TBS, a cable network
where he would be able to survive with a smaller audience. This example illustrates the
power and use of ____________.
Provide a brief example of a conflict you have managed through compromise.
Answer:
Examples will vary.
Define attitude as it relates to persuasive speaking.
Describe the barriers to effective listening. What would you advise someone who is
challenged by any of these specific barriers to do in order to improve his or her
listening competence?
Which approach to organizational management is described as treating people like they
are a part in a machine?