Ethical considerations are of little consequence to informative speakers because they do
not intend to influence the audience’s attitudes, beliefs, or behaviors.
A) True
B) False
When comparing men and women who have equal status, men tend to interrupt more
often than women do.
A) True
B) False
Effective speeches involve a delivery style that reflects a conversation with, rather than
a speaker talking to, his or her audience.
A) True
B) False
Uncertain climates sometimes occur because we are simply unfamiliar with the other
person and how he or she manages conflict.
A) True
B) False
Many people experience listening apprehension, a state of anxiety, fear, or dread
associated with listening, which can be a barrier to their communication competence.
A) True
B) False
Culture is synonymous with ethnicity or nationality.
A) True
B) False
Groups are more productive when they keep their meetings on task.
A) True
B) False
When Tammy was ready to return to work after her maternity leave, she sat down with
her supervisor. Tammy had been working a fifty-hour per week schedule and traveling
two weekends per month for business meetings, but her supervisor offered her the
chance to work from home two days per week and to conduct most of her meetings
with out-of-town clients over conference calls. This is an example of a program that
would provide employees with ___________ to help them achieve success.
A) burnout
B) work-life balance
C) organizational assimilation
D) human relations
____________ are the central claims that support a speaker’s specific speech purpose
and thesis statement.
A) Key words
B) Main points
C) Subpoints
D) Facts
Following the devastating tsunami in Japan, Chizu, a Japanese graduate student
attending school in the United States, found herself glued to the television and
sometimes unable to sleep, fearing she would miss important information. We would
refer to her state as
A) information overload.
B) media dependence.
C) media convergence.
D) television addiction.
Which of the following is not identified as a form of provocation?
A) passivity
B) incompetence
C) aggression
D) relationship threats
We produce mass media messages when we text message our friends or change our
Facebook status.
A) True
B) False
Competent communicators adjust their language to each person, group, or context they
encounter.
A) True
B) False
During his speech about a new breakthrough in the treatment of cancer, Joe has a hard
time figuring out how to say the scientific words correctly. Joe is having trouble with
which of the following?
A) articulation
B) pronunciation
C) projection
D) alliteration
When a person’s nonverbal behavior contradicts his or her verbal communication, we
tend to believe the verbal message because it is more intentional.
A) True
B) False
The term hyperpersonal communication is most closely related to which of the
following definitions?
A) self-disclosing information that is too personal early on in a relationship, which may
drive the other person away
B) taking others’ comments more personally than they were intended, sometimes caused
by low self-esteem
C) the tendency of online communicators to share information that is even more
personal and intimate than face-to-face interactions
D) the changes in our culture that indicate people these days are much more
comfortable sharing deeply personal information about themselves in public than they
were in the past
Social comparison theory helps to explain how media images may contribute to body
image problems and eating disorders.
A) True
B) False
The following main points for a persuasive speech follow which organizational pattern?
I. Our precious farmland and the natural habitat many species of animals require to live
are being swallowed up by urban sprawl.
II. Urban sprawl is the result of poor city planning and is ultimately fueled by our desire
to own bigger and bigger homes regardless of our actual space needs.
III. We can reduce urban sprawl and help preserve our remaining natural areas by
enforcing an urban growth boundary and by making the personal choice to purchase
existing homes or new construction in existing neighborhoods.
A) problem-solution
B) problem-cause-solution
C) refutational design
D) comparative advantage
Cause”effect pattern is one of the most effective to use when a speaker wants to
convince an audience to engage in some action to solve a problem.
A) True
B) False
One cause of burnout is that people feel less secure in their jobs today than they did in
the past, and this may lead to them neglecting their own needs in order to support the
organization.
A) True
B) False
A relationship could be doomed from the moment we meet the other person if our
expectations are unrealistic.
A) True
B) False
Because nonverbal communication is more natural and spontaneous than verbal
communication is, it is more easily understood.
A) True
B) False
While preparing for his speech, David took time each afternoon to imagine himself
walking confidently to the front of the room, smiling at his audience, and then speaking
calmly and confidently. Which technique is David using to build his confidence and
reduce his anxiety?
A) meditation
B) systematic desensitization
C) fear alleviation
D) performance visualization
In a(n) ___________ culture, people approach conflict with an emphasis on each
person’s needs, rights, and identity over a focus on those of the larger group.
A) high-context
B) low-context
C) individualist
D) collectivist
Because most young people today have grown up surrounded by environmental
distractions, they are able to multitask without a decline in their listening competence.
A) True
B) False
Another person could be used as a visual aid if a speaker wanted to use a live prop for
demonstration purposes.
A) True
B) False
Media convergence has enabled a greater variety of voices to participate in the
marketplace of ideas.
A) True
B) False
Virtual meetings are less effective for brainstorming purposes than face-to-face
meetings are.
A) True
B) False
Plagiarism refers to both the intentional and unintentional presentation of someone
else’s words, ideas, or intellectual property as the speaker’s own.
A) True
B) False
Money is one of the most common reasons why couples fight, and differences in
perception about money can present a significant challenge to both romantic
relationships as well as friendships.
A) True
B) False
Productive conflict can benefit a group because those who have engaged in the conflict
feel a sense of ownership in the decisions that are arrived at through the conflict.
A) True
B) False
Explain the concept of critical thinking. How does it relate to the listening process?
How does one go about thinking critically in the role of a listener?
Provide an example of a simile.
What purpose does an elaborator serve in a group?
Describe the structure of an interview from beginning to end. What are the roles of the
interviewer in each specific stage of the interview? What are the interviewer’s
responsibilities before and after the interview?
In your own words, distinguish between the two general ways in which relationships
terminate: passing away and sudden death.
Briefly describe one way in which mediated interaction is changing the way we
experience the diverse world around us.
What do we mean when we say that competent communicators use language that meets
a standard of civility, and how does that differ from rude or profane language?
Contrast the difference between slang and jargon.
_____________ involve soliciting answers to a question or series of questions related to
your topic from a broad range of individuals.
Describe how a person’s cultural identity influences his or her communication behavior.
Describe the ways in which physical appearance and artifacts serve as communication
behaviors. How does being physically attractive appear to benefit a person?
Synthesizing what you have learned in this chapter and others in this text, discuss the
role of ethics in conflict management. Describe verbal/nonverbal behaviors, listening
behaviors, and other communication behaviors you would label as unethical and
explain why these behaviors are unethical and not merely ineffective.
Which concept explains why we may perceive other people as being highly dependent
on or influenced by the media while failing to realize how much we are also dependent
on or influenced by media?
Briefly describe the process of selecting information as a step in the perception process.
Describe the test the authors suggest for ensuring that your main points are on the right
track.
Briefly describe the approach to power distance found in the United States.
How do mentor-protg relationships benefit mentors, protgs, and organizations? What
can we do to take advantage of these relationships if our organization doesn’t offer a
formal mentor-protg program?
Explain why audience analysis is important in the speech preparation process and how a
speaker would go about analyzing his or her audience.