In order to avoid ethnocentrism we must resist the tendency to feel national pride.
A) True
B) False
The objective of an informative speaker is, essentially, to have the audience learn
something.
A) True
B) False
Although you may not interact with many new people in person, you most likely
communicate with new people at least occasionally through media.
A) True
B) False
Critical listeners who carefully evaluate what they hear are referred to as
A) people-oriented listeners.
B) action-oriented listeners.
C) content-oriented listeners.
D) time-oriented listeners.
Cultural background can have a profound influence on the way an interviewee answers
questions.
A) True
B) False
Speeches built around narratives usually use elements of other speech organization
patterns.
A) True
B) False
Humans are able to communicate without the use of symbols.
A) True
B) False
The process of interpreting and assigning meaning to a message that is received is
referred to as
A) encoding.
B) decoding.
C) translating.
D) inquiring.
Leaders who are respected or admired by their followers are said to have .
A) legitimate power.
B) reward power.
C) expert power.
D) referent power.
Public displays of affection are sometimes upsetting to others because of a difference in
various communicators’ perceptions of the ___________ dimension of communication.
A) informal-formal
B) appropriate-inappropriate
C) public-private
D) intimate-social
Self-esteem refers only to the positive feelings one has about oneself.
A) True
B) False
Which of the following is not one of the steps in the motivated sequence pattern?
A) attention
B) need
C) alternatives
D) satisfaction
Self-efficacycan be defined as a prediction that causes an individual to alter his or her
behavior in a way that makes the prediction more likely to occur.
A) True
B) False
When Joe shows up late to meet his friends for dinner, he explains that he is late
because he was held up in traffic. His friend Maggie reminds him, though, that they all
drove in the same traffic but that everyone else left early to accommodate the rush hour.
Maggie’s dismissal of Joe’s situational excuse for being late may be the result of which
common perceptual error?
A) mindlessness
B) interaction appearance theory
C) mindfulness
D) fundamental attribution error
Grammatical rules that dictate how words should be pronounced are referred to as
A) syntactical rules.
B) phonetic rules.
C) phonological rules.
D) articulation rules.
“Over the last few years, we have increased our gas production, developed more
fuel-efficient cars, and done a better job of conserving gas, but gas prices have
continued to rise. Obviously the law of supply and demand is not the only factor that
influences the price of oil products.” These statements reflect deductive reasoning.
A) True
B) False
Your family is an example of an organization.
A) True
B) False
Most interviewers prefer that an interviewee refrain from contacting them any further
after an interview has ended, unless he or she is called back for a second interview.
A) True
B) False
Informative speakers take a subjective perspective on the information they present.
A) True
B) False
During a heart-to-heart conversation with a close friend, we would most likely be
engaged in appreciative listening.
A) True
B) False
Which organizational pattern is presented as a good choice for when the audience has
strong objections to the speaker’s position?
A) problem-solution
B) problem-cause-solution
C) refutational
D) Monroe’s motivated sequence
“Ethnocentrism is not the same as racism and should not be confused with stereotyping”
is an example of definition by synonym.
A) True
B) False
The communication competency of expressing feeling emphasizes that emotions are
deeply personal and that there are no real standards of appropriateness or effectiveness
for how we express feelings.
A) True
B) False
It is a myth that hearing ability naturally declines with age.
A) True
B) False
Organizational storytelling is too vague to be of use in helping newcomers assimilate to
the culture of an organization but can answer key questions for people outside the
group.
A) True
B) False
Shereen’s parents moved to the United States from Egypt before she was born.
Although both of her parents speak English fluently, and she speaks English as her first
language, her upbringing has influenced the way she forms word sounds, as well as the
cadence and rhythm of her speech. What term describes this aspect of Shereen’s speech?
A) articulation
B) accent
C) mumbling
D) monotone
The United States is classified as which of the following type of culture?
A) collectivist
B) high-context
C) conforming
D) low-context
Children are more likely to imitate aggressive behavior if they witness the behavior
being rewarded rather than punished.
A) True
B) False
Jargon is an informal form of language that is known to most people in a particular
culture at a particular time.
A) True
B) False
Immediacy refers to how quickly or slowly a communicator responds with feedback.
A) True
B) False
Provide an example of a signpost.
Contrast an uncertain versus a defensive communication climate.
Give an example of a tag question.
Explain the challenge that the three dialectical tensions discussed in the textbook
present within an interpersonal relationship. Provide a real example from your own
observation to illustrate the strain of each dialectical tension, and offer suggestions for
what the couple could do to resolve the challenge.
How do the partners in a relationship use communication to reduce uncertainty? Use
one of your own experiences or a hypothetical narrative example to illustrate how one
or both partners would use specific communication strategies to reduce their level of
uncertainty.
Explain what we mean when we say that language is symbolic, informed by our
thoughts, ruled by grammar, bound by context, and that words have multiple meanings.
Why is television criticized for its promotion of low culture?
Synthesizing what you know about perception, what connections would you draw
between concepts like ethnocentrism, discrimination, cultural myopia, stereotyping,
prejudice, selective perception, fundamental attribution error, behavioral affirmation,
behavioral confirmation, and self-fulfilling prophecies?
List and describe the six characteristics of communication.
Synthesizing what you have learned throughout this chapter, what advice would you
give Alex, who is preparing to give a speech in class and planning to use PowerPoint as
a presentation aid? Specifically, what would you remind Alex about vocal and physical
delivery, about presentation aid usage, and about practicing the speech?
Synthesizing what you have learned about culture and gender from this chapter and
others, describe some of the ways that culture might influence communication within a
group.
Why is it important for a speaker to vary the pitch of his or her voice?
Define extemporaneous delivery.
Describe a tunnel sequence interview.
List two examples of defensive listening behaviors.
Provide a brief example of a time when you have engaged in media multitasking.
Answer:
Examples will vary.
Synthesizing what you have learned throughout this chapter and others, what do we
mean when we say that an organization has its own culture? How is this culture
different from and similar to the notion of culture as it has been discussed in other
chapters of the book?
Provide an example of an illustrator and an affect display.
Your sister and her husband are discussing what television programming is appropriate
for your five-year-old niece. Based on what you read in this chapter, what information
would you share with them about the potential negative and positive effects of media
messages on children, as well as regulation of the content on television?
List four of the five styles of touch that are categorized along the intimacy continuum.