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Elena, a proofreader, is checking if any information is missing from key locations or
demographic areas before creating a visual for an annual report. Which of the
guidelines for visual design is she following?
A. Follow the conventions for designing typical visuals.
B. Determine the story you want to tell.
C. Be sure the visual is ethical.
D. Check the quality of the data.
E. Choose the right visual for the story.
The best way to learn conventions in a particular workplace is by:
A. seeing what other workers are doing.
B. reading documents on office guidelines.
C. interacting with the human resource department.
D. getting updated by the manager or supervisor.
E. researching online about the organization.
Patricia Moore has been asked by her project manager to prepare a report on the
"Protection of the Green Sea Turtle" campaign that she has been working on. She has
just started composing titles for the different sections of her report, and is jotting down
important milestones of the campaign. Which of the following process is Moore
working on?
A. Editing
B. Writing
C. Brainstorming
D. Proofreading
E. Revising
Which of the following statements is true of follow up after you send the job
application letter?
A. You can follow up to ask once after one week if e-mail materials were received.
B. You can follow up with the employer once if you hear nothing after two or three
days.
C. If your job letter was solicited, it is fine to follow up two or three times.
D. If your job letter was prospecting, you must never follow up.
E. You can follow up to ask once after two or three days if e-mail materials were
received.
An example of an external audience is a _____.
A. human resource team
B. subordinate
C. supervisor and manager
D. colleague
E. potential employee
"You have probably been in a situation at one time where you had to work with a
colleague who did not carry his or her share of the load on a project. How did you
handle this?" In an interview, this is an example of a:
A. mirror question.
B. critical incident question.
C. hypothetical question.
D. probe.
Which of the following is an example of an informative presentation's primary purpose?
A. Training new employees how to use computer software
B. Convincing people to contribute to a worthy cause
C. Congratulating a team on a good job done
D. Convincing an audience for votes for an election
E. Recognizing and motivating achievers of an organization
Which of the following represents a connotation?
A. Emotional associations that convey an attitude
B. A word's literal or dictionary meaning
C. Two or more meanings of similar sounding words
D. Repetition of sound in the first syllable of a word
E. Repetition of a consonant two times in short succession
Which of the following sentences uses a transition word?
A. Sally will drive to Wellington Street tomorrow morning.
B. Sally will go to the mall before picking up Ben from the airport.
C. Sally needs to go to the mall to pick a birthday gift for Ben.
D. Sally needs to prepare casseroles for lunch tomorrow.
E. Sally will go to the mall early to avoid the weekend rush.
Which of the following guidelines should be followed while writing to international
audiences?
A. Using contractions to summarize information efficiently in a document
B. Using first names in all instances instead of titles or salutations
C. Writing in the reader's language to show respect even if one is not fluent in it
D. Adjusting response time based on the nature and culture of the audience
E. Avoid spelling out the month while writing a date and instead writing in numbers
According to team-building expert Bob Frisch, which of the following should be
undertaken when a team is unable to arrive at a consensus?
A. Allow team members to use a secret ballot to express opinion
B. Ensure a decision is arrived at in the least amount of time possible
C. Avoid wasting time and compromise on quality of decision
D. Make team members express opinion one at a time in a round-table meeting
E. Make members pick options from the last brainstorming session
Which of the following is NOT a source of diversity?
A. Age
B. Religion
C. Physical ability
D. Economic status
E. National origin
Abigail who is working on the "Clean Energy Campaign" needs to write a business plan
to install solar power panels in 30 villages of Jakarta. Which section in her business
plan should she give careful attention which the funding agency will read to make
initial decisions about her proposal?
A. Background/history
B. Executive summary
C. Conclusion
D. Title page
E. Body
Which of the following enables a researcher to use older references to find newer
articles on the same topic?
A. Citation indexes
B. Abstracts
C. Specialized encyclopedias
D. Newspapers
E. Census reports
Which of the following should be used in subject lines for problem-solving messages?
A. Placing the request for action in the subject line
B. Using a negative subject line to emphasize the problem
C. Using a benefit which is likely to help the audience
D. Avoid using a common ground in the subject line
E. Avoid using a neutral subject line
Japan is known to have a significant portion of the power structure dominated by men.
In the country, men are expected to be assertive and there is a clear demarcation of roles
between men and women. Leah Murray has received a good job opportunity in the
country and is planning to relocate by the end of the month. Based on this scenario,
which of the following is most likely to prevail in the country?
A. Individualism
B. Masculine culture
C. Low power-distance index
D. Collectivism
E. Low uncertainty avoidance index
Which of the following would be considered as an example of a positive message?
A. Offering details to employees about insurance benefits that the company offers
B. Informing employees of upcoming cutbacks on costs due to a financial crisis
C. Requesting monthly progress reports from the members of the sales staff
D. Offering criticism and evident loopholes in a subordinate's presentation
E. Providing employees sales target figures to be achieved for the upcoming quarter
_____ can simply document the causes of a failure or possible products that are not
economically or technically feasible under current conditions.
A. Trip reports
B. Closure reports
C. Accident reports
D. Interim reports
E. Credit reports
Which of the following is a feature of popular work culture?
A. Top-down structure
B. Profit sharing
C. Rigid rules
D. Static in nature
E. Autocratic structure
Which of the following is a characteristic of successful interviewees?
A. Ask very generic questions which were already available on the website
B. Avoid using any technical jargon related to the industry or the job
C. Answer questions very briefly in not more than ten words
D. Use monologues throughout the interview to impress the interviewers
E. Make eye contact with the interviewers while interacting with them
_____ are a type of nonverbal communication.
A. Pictures
B. Presentations
C. Electronic Mails
D. Memos
E. Informal Meetings
Andrea works as a campaign manager at a non-profit organization. She and her team
recently finished working on a project and she has noticed that Wanda, the
communications executive in the team did not achieve any of her objectives in
publicizing the campaign. On checking her previous performance appraisals, she
realizes that Wanda has been an underperformer for several projects. Andrea, after her
discussion with the human resource department, decides to fire Wanda. Which of the
following would be the best way to convey the negative message to Wanda?
A. Send Wanda an e-mail explaining her mistakes and ways to perform better
B. Send her an instant message briefly stating about her underperformance
C. Present the details about her performance ambiguously to avoid offending her
D. Deliver her performance appraisal in person instead of through e-mail or phone
E. Present the news in such a way that it comes as a surprise to Wanda
