In a democratic nation like the United States, speakers can assume that whatever is the
most popular opinion is the most logically sound alternative.
A) True
B) False
Issue and policy speeches are persuasive by nature and should be avoided for
informative presentations.
A) True
B) False
Competent communicators are more concerned with the outcome of their
communication than they are with the process of their communication.
A) True
B) False
Because of the predominance of the systems approach to organizational management,
globalization has been able to flourish with very few ethical problemssomething that
couldn’t have happened during the Industrial Revolution.
A) True
B) False
Rules about where, when, and how to express emotions vary from one culture to
another.
A) True
B) False
Because family relationships are our first and most basic relationships, it is within them
that we learn basic communication skills that affect how we interact with others later in
life.
A) True
B) False
Power that stems from a leader’s ability to threaten or harm others is referred to as
A) legitimate power.
B) reward power.
C) coercive power.
D) referent power.
In what type of unethical behavior does a leader use harsh criticism, name-calling,
gossip, slander, personal attacks, or threats to safety or job security in order to get
members to follow him or her?
A) harassment
B) coercion
C) bullying
D) dictating
Successful job searches often require networking in addition to searching online job
postings.
A) True
B) False
An organization’s unique set of beliefs, values, norms, and ways of doing things is
referred to as its
A) organizational hierarchy.
B) organizational structure.
C) organizational culture.
D) organizational context.
It is appropriate for an interviewer to ask questions to elicit information about a
candidate’s personality and character.
A) True
B) False
While on a first date, you notice your date leaning in toward you, meeting your gaze,
smiling when you make eye contact, and laughing at your jokesyou infer from this
behavior that your date likes you. This scenario best represents the use of
communication to express
A) control.
B) affiliation.
C) goal achievement.
D) influence over another person.
The degree to which a particular channel is communicative is referred to as
A) channel richness.
B) communication richness.
C) media richness.
D) transactional richness.
Research indicates that one-third to one-half of Americans today report that they are
dependent on the Internet for detailed information about health, science, business, and
other issues on a weekly basis.
A) True
B) False
Jim’s dad always tells him things like “The early bird gets the worm,” and “We’re
burning daylight” in order to remind him that time is finite and that he should get up
early in the morning if he wants to be successful in life. Jim’s dad is instilling which of
the following time orientations?
A) definitive-time
B) indefinite-time
C) monochronic time
D) polychronic time
The salience, or significance, of particular demographic and psychographic
characteristics often changes based on the reason why the audience has gathered.
A) True
B) False
A person in a group who helps keep the conversation on track is referred to as a(n)
A) elaborator.
B) administrator.
C) task master.
D) initiator.
As Jill begins to prepare for her informative speech, she tries to come up with topic
ideas by first writing down the name of the town where she was born, Chicago, and
then writing down other words she associates with it. Eventually, she has a complex
web of ideas spilled across the page including tourist attractions, sports teams, famous
people who live or work there, and the great fire that nearly destroyed the city. What
process has she used to come up with these potential topics?
A) brainstorming
B) clustering
C) topic narrowing
D) cognitive structuring
Incompetence can be categorized as a form of provocation leading to conflict.
A) True
B) False
Burnout is considered a problem for individuals as well as for the organizations they
work for.
A) True
B) False
Most audiences prefer a speaker to keep the organization, including the main points, of
their speech a mystery so that they are not burdened with too many details in the
introduction of the speech.
A) True
B) False
Research indicates that people usually become less productive when they form close
relationships with others in their organizations.
A) True
B) False
During committee meetings, Michael repeatedly makes comments to the effect, “I’ve
been on this committee for years and I’ve organized a number of professional
development workshops that went great, so trust me on this onewhat our administration
is really looking for is. . . .” What antigroup role does Michael appear to be
exemplifying?
A) blocker
B) avoider
C) distractor
D) recognition seeker
Nearly all facial expressions are innate and universal while only a few are learned
culturally.
A) True
B) False
When Christiana brings home a low math grade on her report card, she is greeted at the
door with a disapproving look from her mother. At the dinner table, both of her parents
are silent as they eat and neither responds to her comments about her day, until she
finally says, “I’m sorry I didn’t do well in math this term!” Her father replies, “Why
aren’t you earning better grades?” Based on this information, within what type of
culture(s) would we infer that Christiana lives?
A) masculine
B) feminine
C) individualist and low-context
D) collectivist and high-context
Sentence outlines that are written out word for word, exactly the way the speaker plans
to give the speech, don’t make good speaking outlines for most speakers.
A) True
B) False
Communication processing means
A) the encoding and decoding of messages between two or more communicators.
B) the use of technology such as cell phones or Internet chat programs to process and
transmit information.
C) the means by which we gather, organize, and evaluate information.
D) the formation of chunks of information into patterns to create meaning at a more
complex level.
“A cognitive process through which we interpret our experiences and form our own
unique understandings” defines which of the following terms?
A) perception
B) information selection
C) mindfulness
D) communication
Informative speakers do not have to give thought to issues like relevance and usefulness
when the topic is assigned to themthey only need to make sure the information they
present is accurate and clear.
A) True
B) False
At the end of his presentation, Bill hopes his audience will see that lowering taxes will
do more to stimulate the economy than increased government work projects will. We
would classify his speech as an informative speech.
A) True
B) False
______________ is an interaction between two or more interdependent people who
perceive that they have contradictory goals or scarce resources.
A) Unproductive conflict
B) Productive conflict
C) Conflict
D) Conflict management
A paralinguistic cue that gives information about the speaker’s emotional or physical
state is referred to as a(n) ____________, and an example of one would be
____________.
Compare and contrast the essential features of the three models of communication
discussed in your textbook: the linear model, the interaction model, and the competent
communication model.
Aisha needs to give a speech in one of her classes but isn’t having any luck coming up
with a good topic for the presentationshe doesn’t seem to know how to get started. What
would you say to her to explain the process a speaker goes through to develop ideas,
make a selection, and then narrow the topic for a speech?
How does appreciative listening benefit the listener?
What is the difference between simile and metaphor?
List the six steps in the group decision-making process described in your textbook.
Carl has always tried to keep his work life and his personal life separated, but he has
confided in you that he feels like something is missing when he goes to work. What
would you say to him to help him understand the importance of having strong peer
relationships at work? How would developing these relationships benefit Carl? What
should he be careful of if he chooses to form stronger bonds with some of his
coworkers? What steps could Carl take to form healthy friendships with people at
work?
Provide an example of a phrase that would be helpful in drawing the audience’s
attention to an important piece of information just before you state it.
What is the difference between encoding and decoding a message?
Define nonverbal communication.
List five types of information typically included in a rsum.
List an example of one group you consider to be your own ingroup and one that you
consider to be one of your outgroups.
What is Maslow’s hierarchy of needs? How can a persuasive speaker use his or her
knowledge of an audience’s needs to create an effective speech?
Define cultural identity.
What is allusion, and why would a speaker use it in a speech?