With reference to the job characteristics model, which of the following defines task
identity?
A) the degree to which a job requires completion of a whole and identifiable piece of
work
B) the degree to which work activities generate direct and clear information about
performance
C) the degree to which a job provides the worker freedom in scheduling and procedure
D) the degree to which a job has an impact on the lives or work of other people
E) the degree to which a job requires a variety of different activities
________ involves correcting errors by modifying the organization’s objectives,
policies, and standard routines.
A) Action research
B) Double-loop learning
C) Process reengineering
D) Single-loop learning
E) Organizational restructuring
In which of the following situations is mediation most likely to be effective?
A) The conflict between the parties involved in mediation is at a moderate level.
B) One of the parties involved in the negotiation perceives the mediator as biased.
C) There is a large gap between the target points of both the parties.
D) One of the parties involved in the negotiation perceives the mediator as coercive.
E) None of the parties is willing to disclose its BATNA.
Oscar is looking for a new job. He used to be the company’s top sales representative and
was eagerly expecting to be promoted. However, one of the regional manager’s friends
was promoted to district manager instead. According to the expectancy theory, Oscar’s
dissatisfaction with his current job stems from a breakdown in the ________
relationship.
A) performance-reward
B) effort-performance
C) reward-personal goal
D) satisfaction-effort
E) personal goal-self actualization
Your ________ determines the lowest value acceptable to you for a negotiated
agreement.
A) BATNA
B) margin of error
C) bid price
D) asking price
E) hidden value
________ is the degree to which employees believe the organization values their
contribution and cares about their well-being.
A) Psychological empowerment
B) Employee engagement
C) Perceived organizational support
D) Organizational commitment
E) Job involvement
________ refers to the adjustment of one’s behavior to align with the norms of the
group.
A) Deviance
B) Conflict
C) Divergence
D) Conformity
E) Appearance
Which of the following statements is an example of the behavioral component of an
attitude?
A) I have decided to apply for the position of a campaigner in the climate department.
B) I am thrilled to know that the human resource department is looking for a climate
campaigner.
C) The position of a climate campaigner is challenging and interesting.
D) The position of a climate campaigner will allow me to explore my skills as a
campaigner.
E) I think the position of a climate campaigner involves extensive travel.
Rachel’s parents used to pay her an allowance every week to feed the cats and to do a
few other chores around the house. However, once her mother lost her job, her parents
stopped giving her an allowance. Although Rachel quit making her bed every morning,
she still continued to feed the cats. Which of the following best explains why Rachel
continues to feed the cats?
A) Without the extrinsic reward, the task itself is eliminated.
B) With the extrinsic reward, the execution of the task relies on internal motivation.
C) Without the intrinsic reward, the execution of the task relies on external motivation.
D) Without the extrinsic reward, the execution of the task relies on internal motivation.
E) With the intrinsic reward, the execution of the task relies on external motivation.
For employee stock ownership plans to be effective in improving performance, they
must ________.
A) be based solely on productivity like gainsharing plans
B) be implemented such that employees psychologically experience ownership
C) be determined on the basis of performance appraisals and recent performance
D) be planned such that they are unaffected by company profitability
E) be based on the market compensation philosophy
Sally Mitchell works as a manager at an environmental organization. She is currently
working on a global warming project and decides which tasks related to creating
awareness about the issue need to be done. In addition, she is also deciding which
members of her team will work on engaging with the public and which will work on
lobbying with the government. She is also assigning people as team members to ensure
that tasks are undertaken on time. Which of the following categories of functions is
Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning