Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
1
Chapter 14: Transformational Leadership
Test Bank
Multiple Choice
1. The success of using an organizational model that takes into account both external
and internal organization factors to plot the course of organization change can be
enhanced by ______.
A. ignoring the aspects that are not relevant to the organization’s change agenda
B. emphasizing the aspects that are not relevant to the organization’s change agenda
C. collecting data over time to determine whether the change is on course
D. collecting data only once so as to not muddy the waters
2. According to research by Kotter and Heskett (1992), the single most visible factor that
distinguishes major cultural changes that succeed from those that fail is ______.
A. a competent consultant
B. competent leadership
C. competent followership
D. competent data collection and analysis
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
3. Which of the following is an accurate depiction of leadership?
A. Leaders do not account for all or even most of the variance in explaining
organizational performance.
B. Leaders account for most of the variance in explaining organizational performance.
C. Leaders account for all of the variance in explaining organizational performance.
D. Leaders are greatly irrelevant to organizational performance.
4. Which of the following is a true statement, according to Burke?
A. There is overwhelming research evidence that scientifically demonstrates that
leaders have an impact on organization change.
B. There is little research evidence that scientifically demonstrates that leaders have an
impact on organization change.
C. Leadership is secondary to management in organization change.
D. Leadership is secondary to followership in organization change.
5. According to Burke, ______.
A. leadership is the power to influence others
B. influence is what gives a leader power to lead others
C. leadership is the capacity to influence others; power is the exercise of that capacity
D. power is the capacity to influence others; leadership is the exercise of that capacity
6. According to social psychology, ______.
A. person A is exercising power when Person A can get Person B to do something that
Person B might not otherwise have done
B. person A is exercising leadership when Person A can get Person B to do something
that Person B might not otherwise have done
C. person A is exercising influence when Person A can get Person B to do something
that Person B might not otherwise have done
D. both A and B
7. Which of the following is true?
A. Leadership is the same as authority.
B. Leadership is the same as management.
C. Leadership is not the same as authority.
D. Leadership is not the same as management.
E. Both C and D
8. According to Burke’s informal research regarding perceptions of leader-manager
distinctions in Japan, China and Great Britain, ______.
A. leaders and managers are described as having the same characteristics in Great
Britain, but as having distinct characteristics in Japan and China
B. leaders and managers are described as having the same characteristics in Japan,
but as having distinct characteristics in Great Britain and China
C. leaders and managers are described as having distinct characteristics in all three
countries
D. managers are preferred over leaders in all three countries
9. Authority refers to ______.
A. the influence to
B. the right to (through the position someone holds)
C. the power to
D. all of these
10. Leaders cannot lead, unless ______.
A. they use command and control tactics
B. they use their authority
C. people agree to follow them
D. they are charismatic
11. According to Bass (1998), a significant part of transformational leadership involves
______.
A. charisma
B. using influence
C. using power
D. using authority
12. Which of the following leadership qualities appear to be required for successful
organization change, according to Burke?
A. charisma
B. persistence to keep people focused on the mission and strategy
C. dealing directly with resistance
D. all of these
13. According to Bass (1998), ______.
A. transactional leadership is superior to transformational leadership
B. transformational leadership is superior to transactional leadership
C. transactional leadership and transformational leadership are basically the same
construct
D. none of these
14. According to Zaccaro (2001), an executive’s two primary responsibilities or functions
are ______.
A. organization change and management
B. organization change and maintenance
C. organization-wide coordination and boundary management
D. organization-wide management and boundary coordination
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15. The “conceptual complexity” theory of leadership refers to the idea that ______.
A. organizations operate within highly complex environments and will continue to do so
B. organizations are complex and leading them requires complexity management skills
C. people are complex and leading them requires complexity management skills
D. all of these
16. According to Jaques (1986), the higher one goes in the organizational management
hierarchy, ______.
A. the more technical expertise becomes important to one’s success
B. the less interpersonal expertise becomes important to one’s success
C. the more conceptual expertise becomes important to one’s success
D. the less conceptual expertise becomes important to one’s success
17. The “behavioral complexity” theory of leadership focuses on ______.
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
9
A. the many roles leaders play
B. the multiple constituencies leaders must serve
C. the capability of a leader to behave in different ways in different situations
D. all of these
18. According to Gardner (1995), effective leaders tell stories that can be categorized
into three different types, which are ______.
A. ordinary, extraordinary and visionary
B. ordinary, innovative and radical
C. ordinary, innovative and visionary
D. extraordinary, visionary and radical
19. To reduce resistance and help people get onboard for organization change, leaders
should ______.
A. tell the same story over and over the same exact way
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
10
B. combining storytelling with different ways to convey the message, such as in graphs
and figures
C. tell a story that people already know
D. none of these
20. Which of the following is not one of Gardner’s (2004) seven factors (or levers) that
provides ways to think about and persuade others when leading change?
A. reason
B. redescriptions
C. real-world events
D. revitalization
21. Howard Gardner, a cognitive psychologist, studied ______.
A. Eleanor Roosevelt
B. Martin Luther King
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
11
C. Margaret Thatcher
D. All of these
22. According to Gardner, leaders can be differentiated according to these types of
stories:
A. ordinary
B. innovative
C. fictional
D. A and B
23. Robert McKee would have pointed out, as problems with the form of ordinary
stories, that ______.
A. it is anything but ordinary
B. organization members have their own set of statistics authorities and experiences
C. if the leader succeeds in persuading members, the commitment will only be
intellectual
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
12
D. B and C
24. A leader discovers a story by asking ______.
A. what must be done to restore balance and what is preventing that from occurring
B. what action should we take to restore and renew balance
C. how can this be done with integrity
D. all of these
25. In identifying seven factors that provide a way of thinking about how one can lead
change and useful action steps for helping to persuade people to one’s point of view,
some of those factors are ______.
A. reason and research
B. residents and redescriptions paragraph
C. rehabilitation and redemption
D. A and B