Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
Chapter 5: The Nature of Organization Change
Test Bank
Multiple Choice
1. Based on recent scholars’ views, Darwin’s characterization of evolution as being slow
and incremental is ______.
A. entirely wrong
B. partially correct
C. completely correct
D. irrelevant to change in nature
2. Change occurs ______.
A. only if it is intentional and deliberate
B. incrementally
C. radically
D. both B and C
3. Revolutionary change is associated with ______.
A. deep structure
B. periods of equilibrium
C. both A and B
D. neither A nor B
4. Deep structure can pertain to ______.
A. individuals
B. groups
C. organizations
D. all of the above
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5. Equilibrium periods are associated with ______.
A. resistance to change
B. evolutionary change
C. incremental change
D. continuous change
6. Revolutionary periods are associated with ______.
A. deep structure
B. a disruption to the entire system
C. the system’s subsystems and activities being pulled out of alignment
D. all of these
7. Organizations that succeed and survive are able to do so, most of the time, by
______.
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
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A. continuously fixing and improving the way it operates
B. adhering to a laissez-faire policy
C. adhering to a closed system
D. continuously changing their values and mission
8. Evolutionary change is ______.
A. revolutionary
B. continuous
C. sporadic
D. none of these
9. Continuous change, kaizen, and organizational learning are all examples of ______.
A. revolutionary change
B. evolutionary change
C. whole system perturbations
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
D. all of these
10. Which one of the following statements is most accurate about organization change?
A. When a system needs change, any change is better than no change.
B. Small changes lead to more successful outcomes than large changes.
C. Not all organizational changes lead to improvement.
D. Upheaval results in the best change outcomes.
11. The Dime Bancorp, Inc. case example illustrates ______.
A. revolutionary change
B. culture change
C. disruptive change
D. all of these
12. An organization that focuses on a change in mission, strategy, and/or culture is
attempting ______.
A. evolutionary change
B. revolutionary change
C. continuous change
D. the impossible
13. An organization that focuses on realigning skills with jobs in a specific department is
attempting ______.
A. whole-systems change
B. action research
C. revolutionary change
D. none of these
14. The 1996/1998 Burke-Litwin Model Summary Score for the Dime Bancorp, Inc.’s
two organization opinion surveys showed that employees’ perceived the organization’s
most significant improvements over time as ______.
A. external environment, management practices, structure, and skills/job match
B. leadership, culture, mission and strategy, and performance
C. work unit climate, motivation, systems, and individual needs and values
D. external environment, culture, skills/job match, and performance
15. The 1998 Predictive Model for Dime showed that employees’ perceptions of the
Dimes’ performance were most positively related to ______.
A. the business environment, mission and strategy, motivation, and individual needs
and values
B. leadership, culture, management practices, and systems
C. structure, culture, work group climate, and skills/job match
D. structure, systems, work group climate, and motivation
16. Which one of the following statements is true?
A. Dime Bancorp’s initial and continuing change process was ineffective.
B. Dime Bancorp’s initial and continuing change process was not backed by the CEO.
C. Dime Bancorp’s initial and continuing change process did not require strategic
change.
D. Dime Bancorp’s change initiatives were carefully planned and driven by data.
17. The initial change at Dime Bancorp was ______.
A. accidental
B. transformational
C. unsuccessful
D. none of these
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18. The “small professional services partnership” case example illustrates ______.
A. evolutionary change
B. rapid growth
C. how organizations broaden their client services
D. change without changing leadership qualities
19. Which of the following were considered problems that required change in the “small
professional services partnership” case?
A. The firm did an excellent job of mentoring.
B. Leadership treated the firm too much like a club instead of a business.
C. Leadership had the skills to lead the organization’s change effort.
D. all of these
20. The “small professional services partnership” case example illustrates ______.
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
10
A. a successful collaboration between consultants and organization leadership
B. how behaviors can be aligned with an organization’s values
C. an organization in which continuous improvement is an appropriate change strategy
D. all of these
21. In the survey conducted in the case example of Dime Bancorp, Inc., the
organizational performance in the various categories demonstrated ______.
A. perceptions of performance
B. actual changes in performance
C. prioritization of categories of performance
D. metrics of performance
22. The conclusion to be drawn from the analysis done in the case example dealing with
Dime Bancorp Inc. is ______.
A. performance has stabilized
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
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B. actual performance was on the increase
C. the survey participants perceived an improvement in performance
D. none of these
23. In the case example concerning Dime Bancorp, related to transformational factors of
positive change demonstrated ______.
A. increase in interest rates
B. the banks external business environment and the bank’s mission and strategy
C. a self-fulfilling prophecy
D. negative factors
24. In the case example concerning Dime Bancorp., related to morale were ______.
A. lower than average ratings on individual needs and values
B. show a sharp improvement
C. contributing to a positive view of organizational performance
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
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D. none of these
25. The survey results concerning Dime employees’ morale led to further study
concerning ______.
A. pay scales
B. gender diversity
C. degree of workload and feelings of empowerment
D. downsizing
26. The survey of Dime employees’ feelings concerning empowerment resulted in
______.
A. a related sense of having little control over changes
B. resistance
C. a re-examination of responsibility and authority
D. A and C