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Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
27. The change process experienced by dime Bancorp Inc. was effective because of
______.
A. the CEO’s leadership, support for change, and modeling behavior
B. carefully planned change initiatives driven by data
C. key changes made among the top 20 executives, including an enlightened human
resource leader
D. all of these
28. As a result of the change analysis conducted at Dime Bancorp Inc., the business
strategy selected was ______.
A. consolidation of operations
B. expansion into global markets
C. expansion of business beyond the New York City metropolitan area
D. concentration on retail banking
29. The acquisition of Dime Bancorp by Washington Mutual resulted in the following
______.
A. expansion of services into insurance industry
B. the failure by Washington Mutual to adopt more of dime’s culture, leadership, and
methods of doing business
C. divestiture of Dime by Washington Mutual
D. liquidation of Dime Bancorp Inc.
30. A 360° feedback process is ______.
A. a full circle procedure of rated behavioral practices
B. of feedback over a 360 day period
C. the result of two 180° processes
D. none of these
31. The 360-degree feedback process involves a central person himself or herself on a
set of behavioral practices and ______.
A. three other categories of rangers renting the person on the same set of behavioral
practices
B. supervisors rating the person on the opposite behavioral practices
C. a single source rater
D. none of these
32. The 360-degree feedback process consists of ______.
A. comparison between the person and his or her self-ratings and those of the others
B. compilation and factor analysis of the behavioral practices
C. the degree of congruence or divergence in the ratings
D. A and C
33. The 360-degree process has been for ______.
A. development purposes
B. administrative
C. determination of pay scale
D. A and B
34. The Myers Briggs Type indicator is based on Carl Jung’s theoretical notions about
______.
A. a person’s degree of strength of preference along a continua of personality
dimensions
B. an assessment of operant conditioning
C. a study of women in Vienna
D. none of these
17
35. The Big Five Factors of personality are assessed by use of ______.
A. the NEO—PI
B. the MBTI
C. the MMPI
D. the L AI
True/False
1. In the Chapter example, the general manager was able to streamline his customers’
orders by giving a pep talk to his employees to make sure they send orders out on time,
proving that employees need motivation in order to work efficiently.
2. Deep structure for groups is the structure and process a group chooses to
accomplish its tasks.
Instructor Resource
Burke, Organization Change, 5th edition
SAGE Publishing, 2018
3. Less than 80% of organizational changes are evolutionary; the rest of change is due
to industry pressures.
4. An example of value versus behavioral practice in the table 5.1 is—Value: Solidifying
and maintaining close client relationships versus Behavioral Practice: Solicits and
responds to client feedback on the quality and service provided.
5. One’s behavior is foreground and the personality underlying the behavior is
background.
6. Myers-Briggs Indicator (MBTI) assesses a person’s degree of strengths and
weakness of preference along four continua of personality dimensions.
7. Not all organization changes are the same because of revolutionary and evolutionary
change, which stands true across all organizations.
8. One’s day-to-day behavior is in part a function of the situation and in part due to a
person’s temperament or personality.
9. Mentoring is a form of leadership.
10. The Leadership Assessment Inventory is an instrument that measures an individual
or leadership over followership.
Short Answer
1. Compare and contrast evolutionary and revolutionary change. Give at least one
example of each type of change in an organization.
2. What are Gersick’s (1991) three barriers to change? Explain why each one
contributes to resisting change.
3. How do leadership assessments such as the Myers-Briggs Type Indicator, NEO-
Personality Inventory, and Leadership Assessment Inventory help organization change
initiatives?
4. The case example of a small professional service had three major conclusions. What
were they?
5. Describe the basis and process involved in a 360-degree feedback process for
raising behavioral practices.
