Verbal intonation can be a part of written communication.
When hiring, entrepreneurs typically are much less concerned with matching a
candidate’s values to the organization’s organizational culture than traditional HRM
managers.
High interest rates have been identified as a major cause of the economic meltdown that
began in 2008.
In today’s organization, almost all employees have access to the mainframe computers
that make up the company’s computing resources.
The average person can take in information at a much faster rate than is communicated
through speech.
One reason people resist change is that it goes against our habits.
Kurt Lewin sees the first step in change as the freezing of the status quo.
Gen Xers are generally the children of the Baby Boomers.
The most important environmental force that affects HRM is the legal environment.
Creativity is the ability to make unusual and meaningful associations between ideas.
A good rule of thumb is never to try to communicate an important message until your
emotions are under control.
A current ratio of 1.5 to 1 for an organization suggests that the organization will not be
able to meet its short-term debt obligations.
Linden State University (Scenario)
Marta is a dean at Linden State University, a school with an enrollment of almost
20,000 students. In her daily activities, Marta has to deal with problems that involve
students, faculty, curriculum, budgets, and a variety of other things.
Marta sees an opportunity for her school in increasing the enrollment in individuals
who were born in the 1980s andearly 1990s. Which term describes these prospective
students?
A) Baby Boomers
B) Gen Yers
C) Gen Xers
D) Gen Zers
Which managerial planning decision is most affected by organizational culture?
A) the degree of risk that plans contain
B) how much autonomy employees should have
C) how to implement the best leadership styles
D) how much to empower employees
The “white-water rapids” metaphor sees change as ________.
A) an occasional occurrence
B) the natural state of things
C) an unpleasant interruption of the normal calm
D) something that must be eliminated
A live singing performance allows the audience to perceive ________ forms of
communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) body language, facial expressions, and verbal intonation as
Behavioral effects of stress include ________.
A) metabolism changes
B) job dissatisfaction
C) absenteeism
D) procrastination
A major benefit of global teams is ________.
A) minimal distrust
B) groupthink
C) idea diversity
D) little stereotyping
When an auto executive who is upset because his teenage son got suspended from
school ends up nixing new design plans for no apparent reason, communication has
been distorted by this.
A) selective perception
B) emotion
C) filtering
D) gender
A(n) ________ organization has a high degree of specialization, formalization, and
centralization.
A) organic
B) horizontal
C) learning
D) mechanistic
Which of the following downsizing methods can “happen on its own” if management
suspends hiring practices?
A) firing
B) reduced workweeks
C) attrition
D) transfer
In process consultation, ________ observe and analyze an organization to find ways to
improve interpersonal processes.
A) outside consultants
B) top-level managers
C) ordinary employees
D) company efficiency specialists
The requirement for value chain management that is most closely associated with
learning on the job is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
________ refers to the ability to combine ideas in a unique way or to make unusual
associations between ideas.
A) Innovation
B) Imagination
C) Creativity
D) Open-minded thinking
Early supporters of work specialization saw it as ________.
A) a reliable way to increase productivity
B) a good way to increase employee morale
C) a source of innovation
D) an immoral way to coerce workers into greater productivity
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Which type of management skill does Michelle use most during the day?
A) conceptual
B) informational
C) interpersonal
D) political
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
In testing for the executive position, Frances has a candidate fill out a typical sample
budget for the department he would be working in. This is an example of a(n) ________
test.
A) written
B) performance-simulation
C) intelligence
D) written interview
In path-goal theory, a directive leadership style works well in a situation in which tasks
are ________.
A) straightforward and unambiguous
B) ambiguous and confusing
C) highly structured
D) clearly defined
How does jumping to conclusions affect the communication process?
A) Jumping to a conclusion causes the speaker to stop speaking because he or she sees
no reason to carry on to a listener who already knows what is being said.
B) Jumping to a conclusion causes the listener to stop listening because he or she has
already formed a view of what the speaker is attempting to express.
C) Jumping to a conclusion causes the listener to feel shortchanged because he or she is
not hearing the entire message.
D) Jumping to a conclusion causes the speaker to feel nervous because he or she feels
obligated to expand on his or her basic message.
Remedies that all renewal strategies employ include which of the following?
A) hiring efficiency experts
B) new ad campaigns
C) emulating competitors
D) cutting costs
Non-profit organizations are different from for-profit organizations primarily ________.
A) in the way make decisions
B) in the way they measure success
C) in the way they motivate employees
D) in how they hire employees
Feedback ________.
A) can be spoken, nonverbal, or written
B) must be spoken
C) must be written
D) can be spoken, verbal, or oral