All managers are leaders.
High self-monitoring managers are less likely to occupy central positions in an
organization than low self-monitoring managers.
Socialized charismatic leadership conveys self-centered values by leaders.
During the forming stage of group development, close relationships develop and the
group demonstrates cohesiveness.
Work groups typically generate more positive synergy than do work teams.
In the case of a work team, individual efforts result in a level of performance greater
than the sum of those individual inputs.
Individuals who bargain in teams reach fewer integrative agreements than those who
bargain individually.
Individuals from individualistic cultures tend to acknowledge conflict only implicitly
and avoid emotionally charged disputes.
Organizational Behavior principles are consistent between networked and
non-networked organizations.
A mechanistic model is similar to a boundaryless organization.
The evidence indicates that satisfied employees increase customer satisfaction and
loyalty.
Conflict and power have been major topics of concern for social psychologists.
According to Festinger, people seek consistency among their attitudes and their
behaviors.
When teams have excess members, cohesiveness and mutual accountability decline.
Which of the following is the major drawback of job sharing from management’s
perspective?
A) increase in supervisory workload
B) increased costs for providing supporting infrastructure (such as desk and computer)
to two employees instead of one
C) difficulty in finding compatible partners
D) difficulty in designing the reward structure
E) difficulty in coordinating schedules
________ is a highly complex and highly developed form of reasoning that is based on
years of experience and learning.
A) Contrast effect
B) Halo effect
C) Intuition
D) Selective perception
E) Emotional intelligence
Which of the following factors corresponds to deep-level diversity in groups?
A) national origin, race, and gender
B) roles, status, and power
C) ability, intelligence, and personality
D) underlying attitudes, values, and opinions
E) security, self-esteem, and affiliation
Which of the following is the distinct characteristic common to all participative
management programs?
A) joint decision making
B) autonomy
C) commitment
D) productivity enhancement
E) quality improvement
An organization pursuing a(n) ________ tightly controls costs, refrains from incurring
unnecessary expenses, and cuts prices in selling a basic product.
A) simple structure
B) imitation strategy
C) innovation strategy
D) cost-minimization strategy
E) matrix structure
Which of the following types of organizational designs combines two forms of
departmentalization: functional and product?
A) simple structure
B) bureaucracy
C) matrix structure
D) virtual structure
E) boundaryless structure
Raymond is completing a study on discrimination in which he has noted that
saleswomen who wear skirt suits make more sales than saleswomen who only wear
pant suits. However, Raymond determined that his findings only pertained to those
industries in which the purchasing decision maker is traditionally masculine. For
example, the sales results were the same for all women selling to medical office
managers, a female dominated field. Raymond used ________ variables to more
accurately explain his results.
A) global
B) general
C) dependent
D) non-reactive
E) contingency
An advantage of the ________ plan is that benefits accrue to groups of workers,
high-performing workers pressure weaker performers to work harder, improving
performance for the group as a whole.
A) merit-based pay
B) gainsharing
C) skill-based pay
D) piece-rate pay
E) profit sharing
Generally speaking, the most effective teams have ________ members.
A) two to four
B) three to five
C) five to nine
D) ten to fifteen
E) fifteen to twenty
Ned is particularly adept at designing and creating new fashions. In which of the
following would Ned have the highest level of skill variety?
A) doing alterations at the dry cleaners
B) creating custom bridal gowns in a bridal store
C) creating custom gowns and suits for a pageant store
D) working as a private tailor for a local real estate agent
E) working as a stylist for a local celebrity
People feeling different emotions after being subjected to identical emotion-provoking
stimuli is a result of ________.
A) cognitive dissonance
B) positivity offset
C) emotional dissonance
D) emotional labor
E) personality
The best alternative to a negotiated agreement (BATNA) determines the
conflict-handling technique to be used during the negotiation process.
Which of the following is a component of the three-component model of creativity that
encompasses certain personality characteristics of an individual such as the ability to
use analogies?
A) expertise
B) creative thinking skills
C) intrinsic task motivation
D) intuition
E) selective perception
Which of the following statements is true regarding negotiation?
A) A lack of emotion improves performance during negotiation.
B) Feeling bad about your performance in a negotiation is likely to improve future
performance.
C) Displaying negative emotions, such as anger, is ineffective.
D) Feeling bad about your performance appears to improve future negotiations.
E) A negative emotional state enhances performance.
The ________ stage of the socialization process explicitly recognizes that each
individual that the organization comes across during the selection process has a set of
values, attitudes, and expectations about both the work to be done and the organization.
A) post-encounter
B) prearrival
C) metamorphosis
D) preencounter
E) post-arrival
Milhouse, a classically trained violinist, recently joined a country band. The members
of the band, though they like Milhouse, do not appreciate his attention to details and the
preppy way he dresses. The band is pressuring Milhouse to change in order to fit into
the group. Which of the following represents the most likely conformity expected of
Milhouse?
A) for Milhouse to bathe less
B) for Milhouse to wear jeans and boots
C) for Milhouse to play the fiddle
D) both A and B
E) both A and C
Describe the various forms of nonverbal communication.
What are “networked organizations”? Describe the role of the manager in such
organizations.
What is lateral communication?
What are four common classes of norms?
Discuss how job satisfaction can impact employee productivity, absenteeism, and
turnover.
You have been hired as the manager of a casual dining restaurant. After a few days on
the job, you notice that one server, Graham, seems to be unhappy and his attitude might
be spreading. Please articulate what plan of action you would take to address Graham’s
attitude? What is the reasoning for your actions?
Describe the various characteristics of a bureaucracy.
How does organizational culture develop?
Describe impression management (IM) techniques and the impact they have on
interview success.