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What is the first step in the rational decision-making model?
A) developing alternatives
B) defining the problem
C) identifying the decision criteria
D) weighing the decision criteria
E) collecting relevant data
Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Which of the following is an example of an intrinsic reward?
A) bonus
B) profit-sharing plan
C) employee stock option
D) employee recognition
E) gainsharing
Which of the following is the first step in the Kotter's eight-step plan for implementing
change?
A) Create a new vision to direct the change and strategies for achieving the vision.
B) Establish a sense of urgency by creating a compelling reason for why change is
needed.
C) Plan for, create, and reward short-term "wins" that move the organization toward the
new vision.
D) Form a coalition with enough power to lead the change.
E) Communicate the vision throughout the organization.
Diane is a powerful manager. How would she most likely deal with Jacob, a poor
performer?
A) She would reduce his workload.
B) She would avoid him.
C) She would compensate for his performance.
D) She would encourage him to get training to improve.
E) She would send him an email expressing her displeasure.
Which of the following is most likely to be the indicator of a strong organizational
culture?
A) high employee turnover
B) narrow span of control
C) employees' diverse views of organization's mission
D) presence of several subcultures
E) widely shared values
The expectancy theory proposes that ________.
A) employees can view work as being as natural as rest or play, and therefore the
average person can learn to accept, and even seek, responsibility
B) achievement, power, and affiliation are three important needs that help explain
motivation
C) the strength of a tendency to act in a certain way depends on the strength of our
expectation of a given outcome and its attractiveness
D) extrinsic rewards will reduce intrinsic interest in a task
E) within every human being, there exists a hierarchy of five needs and as each of these
needs becomes substantially satisfied, the next one becomes dominant
Which of the following terms indicates the degree to which members of a work unit
(group, team, or department) share a common attribute, such as age, sex, race, or
educational level?
A) demographic environment
B) residential mobility
C) organizational demography
D) population dynamics
E) employee mobility
Attending union meetings as a way of coping with job dissatisfaction would be what
type of response?
A) exit
B) voice
C) loyalty
D) neglect
E) reification
Of the five constraints of decision making, which is most likely to be affected by risk
aversion?
A) performance evaluations
B) reward system
C) formal regulation
D) time constraints
E) historical precedents
________ is a pure marker of low negative affect.
A) Boredom
B) Nervous
C) Relaxed
D) Excited
E) Serenity
You have decided to use Holland's Typology of Personality and Congruent Occupations
to help your friends recognize which jobs they would be well-suited for. Monica is shy,
stable, and persistent. Neil is ambitious and energetic and likes to dominate
conversations. Jessica is idealistic, impractical, and very imaginative. Walter is efficient
and practical, but he lacks imagination and tends to be inflexible. Chris is analytical,
independent, and an original thinker. Which of your friends is most likely to find a
successful career as a writer?
A) Walter
B) Neil
C) Jessica
D) Monica
E) Chris
In recent years, ________ has become the primary concern in acquisitions and mergers.
A) cultural compatibility
B) employee diversity
C) financial advantage
D) product synergy
E) legal complication
Sandy, Gale, and Marylou are on the board of directors for an area non-profit
organization. At a recent meeting, guest David delivered a rousing speech on how group
leadership is often too complex and that non-profits could often be better served by a
CEO and no board of directors. Sandy emphatically disagreed with David stating that
not having the board could open the organization up to massive levels of corruption.
Gale agreed with David and feels that maybe the organization might do better if only
one of the ladies were in charge, mainly herself. Marylou chose not to comment on the
matter, thus leading Sandy to assume that she agreed with her. It could be said that
Sandy is suffering from ________.
A) groupthink
B) groupshift
C) group polarization
D) both A and B
E) all, A, B, and C
What is another term for cross-training?
A) work enrichment
B) job sharing
C) work enlargement
D) job enhancement
E) job rotation
Women who succeed in traditionally male dominated roles are usually perceived as all
but ________.
A) less likeable
B) more hostile
C) inadequate supervisors
D) all of the above
E) none of the above
Which of the following situational dimensions identified by Fiedler relates to the degree
to which job assignments are procedurized, that is, structured or unstructured?
A) leader-member relations
B) task orientation
C) task structure
D) initiating structure
E) productivity oriented
With reference to the attribution theory, which of the following terms indicates the
extent to which an individual displays different behaviors in different situations?
A) continuity
B) integrity
C) stability
D) flexibility
E) distinctiveness
Hassan is a server at a popular restaurant. He addresses all his customers by their first
names. Which of the following dimensions of intellectual ability does this skill
accurately refer to?
A) memory
B) inductive reasoning
C) deductive reasoning
D) spatial visualization
E) perceptual speed
