Theory Y ________.
A) advocates job sharing
B) if implemented, reduces intrinsic employee motivation
C) encourages telecommuting
D) encourages fixed pay structure
E) is consistent with participative management
According to the Fiedler contingency model of leadership, task-oriented leaders
perform best in situations of ________, while relationship-oriented leaders perform best
in ________ situations.
A) moderate control; high and low control
B) high control; low and moderate control
C) high and moderate control; low control
D) high and low control; moderate control
E) moderate and low control; high control
According to the full range of leadership model, which of the following leader
behaviors will enable leaders to motivate followers to perform above expectations and
transcend their self-interest for the sake of the organization?
A) management by exception (active)
B) contingent reward
C) individualized consideration
D) management by exception (passive)
E) laissez-faire
Filtering is a barrier to effective communication. Filtering takes place when ________.
A) the interpretation of the message gets affected by the receiver’s emotion
B) the information we have to work with exceeds our processing capacity
C) a sender purposely manipulates information so the receiver will see it more
favorably
D) the receivers in the communication process selectively see and hear based on their
motivations, experience, and other personal characteristics
E) receivers also project their interests and expectations into communications as they
decode them
The degree to which a person identifies with his or her job, actively participates in it,
and considers his or her performance as being important to self-worth is ________.
A) job satisfaction
B) job involvement
C) job stability
D) organizational commitment
E) social embeddedness
A team consists of employees from the same department who meet for a few hours each
week to discuss ways of improving the work environment but they do not have the
authority to unilaterally implement any of their suggestions. This is most likely to be a
________ team.
A) cross-functional
B) virtual
C) self-managed
D) problem-solving
E) task
At first, the disputing parties resist your offer to help create a win-win situation for both
groups. They are each highly focused on their demands in the negotiation, otherwise
known as their ________.
A) focal points
B) distribution points
C) resistance points
D) settlement ranges
E) target points
In a negotiation process, which of the following activities is most likely to be included
in the “closure and implementation” step?
A) determining your best alternative to a negotiated agreement
B) justifying your original demands
C) formalizing the agreement that has been worked out
D) determining time constraints, if any, applicable to negotiation
E) exchange of the initial proposals or demands
Varghese is a high level administrator at an organization. Consistently, he calls
employees into his office to point out their mistakes and to inform them of flaws within
their performance; however, he never praises his employees nor informs them of
positive feedback. Varghese most likely has which of the Dark Triad?
A) Machiavellianism
B) narcissism
C) psychopathy
D) Machiavellianism and narcissism
E) psychopathy and narcissism
A leader high in initiating structure is most likely to ________.
A) emphasize meeting deadlines
B) yell at people in meetings
C) allow workers to define their own standards of performance
D) both A and B
E) both A and C
Rahael’s Bakery is a small organization which specializes is cakes, cookies, and other
treats for special events such as birthdays, weddings, and religious affairs. In an effort
to increase profit margins, the bakery management is implementing a cost-minimization
strategy. Which of the following activities would not be a possible action under this
strategy?
A) start selling plainly frosted cakes that the customer could then decorate.
B) only sell chocolate chip cookies
C) hold weekly employee meetings
D) stop delivery services
E) None of these ideas would work in the strategy.
Which of the following may be a disadvantage of introducing this type of pay plan?
A) It increases supervisory work load.
B) It encourages social loafing.
C) It generally decreases the profitability of the organization.
D) It does not address the level of performance.
E) It tends to reduce employee job satisfaction.