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The best way to measure the effectiveness of job training is to find out how stressful the
process was for trainees.
An advantage of telecommuting is that companies do not necessarily have to be located
near their workforce.
An entrepreneurial venture's advertising strategy would be included in the description
of the business section of a full business plan.
Jargon has no place in effective communication.
Idea champions tend to be risk takers.
Application of Skills (Scenario)
Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local
club, meeting other stand-ups, doing a lot of listening and finding out how they learned
their trade. It got to the point where several of the star acts were trying out their new
material on Harris. If Harris laughed, the material must be good, they said. Finally
Harris got to the point where he wanted to try out his own act. Bobby G, a successful
comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his
material Harris couldn't help but wonder about the odd, pained expression on Bobby's
face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It
was at that point that Harris decided he would become an agent for other comedians.
Somehow, he knew that that was what he was truly suited for.
Recognizing that the pained expression on Bobby G's face had more meaning than
Bobby's encouraging words is an example of Harris using which skill?
A) conceptual skill
B) political skill
C) interpersonal skill
D) technical skill
Which of the following is LEAST likely to be considered a stakeholder for a newspaper
company, The Daily Recorder?
A) the paper boy who delivers the paper to customers
B) critics who claim that all newspapers are biased and dishonest
C) customers who buy the paper at newsstands
D) subscribers
"Trained" charismatic leaders had workers who were ________ those who had been led
by noncharismatic leaders.
A) dramatically less productive than
B) more productive than
C) equally productive when compared to
D) slightly less productive than
Managers always use these for performance standards during the control process.
A) goals created during the planning process
B) employee opinions
C) generic performance standards for the industry
D) standards developed by performance experts
A proactive person would be most likely to say this about his or her life.
A) I feel trapped.
B) If I don't like something, I fix it.
C) If I don't like something, I learn to live with it.
D) I like to leave well enough alone.
A Different View (Scenario)
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Denmark Jana met people who marveled about the ability of Americans to be so
"bold" and flexible when it came to making decisions about the future, while the Danish
tended to rely on rules when facing uncertainty. How would you characterize this trait
that Americans appear to have?
A) low uncertainty avoidance
B) high uncertainty avoidance
C) high power distance
D) individualistic
Many techniques in the quantitative approach to management were borrowed from
________.
A) computer models
B) the physical sciences
C) the military
D) biological science
Which of the following describes the effect of flexible work arrangements on
employees?
A) increased job satisfaction
B) a drastic decrease in job satisfaction
C) a small decrease in job satisfaction
D) a sharp increase in job satisfaction
________ is the deliberate manipulation of information by the sender to make it appear
more favorable to the receiver.
A) Selective perception
B) Information overload
C) Jargon
D) Filtering
The first three activities of the human resource management (HRM) process are about
________.
A) recruiting
B) planning
C) training
D) downsizing
Which action best shows a speaker that you are paying close attention?
A) avoiding interruptions of the speaker
B) avoiding overtalking
C) direct eye contact
D) smooth transitioning from listener to speaker
To bridge the gap between speaking and listening, how would speakers need to change
their speaking rate?
A) Speakers would need to increase their speaking rate by a factor of 5 to increase their
speaking rate from about 80 words per minute to about 400 words per minute.
B) Speakers would need to increase their speaking rate by a factor of 2 to 3 to increase
their speaking rate from about 125 to 200 words per minute to about 400 words per
minute.
C) Speakers would need to decrease their speaking rate by a factor of 2 to decrease their
speaking rate from about 400 words per minute to about 200 words per minute.
D) Speakers would not need to increase their speaking at all. Instead, listeners would
need to double their listening rate to catch up with speakers.
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle addresses a complaint filed by an employee, she is performing which
management role?
A) resource allocator
B) disturbance handler
C) liaison
D) figurehead
It is best to try to cultivate a competitive advantage in job skills that are ________.
A) technical
B) interpersonal
C) scarce
D) common
Kurt Lewin originated some of his most important group dynamics ideas by studying
which of the following?
A) family vacations during World War I
B) force fields in physics
C) how football has blocking and driving forces
D) family food habits during World War II
Which of the following is an advantage of using private employment agencies for
recruiting?
A) low cost
B) candidates who are familiar with the organization
C) improves employee morale
D) careful screening of applicants
When might a manager be justified in revising a standard rather than taking corrective
action to remedy a significant performance deviation?
A) when performance exceeds the standard
B) when performance falls slightly short of the standard
C) when performance falls far short of the standard
D) when the standard is unrealistic
"Lack of accountability" argues against a firm being socially responsible by saying that
once actions are taken there is no one ________.
A) to take responsibility if things go wrong
B) to take credit if things work out well
C) to speak to the media to put a spin on actions taken
D) to follow up afterward
