Martin Luther King, Ronald Reagan, Mary Kay Ash, and Steve Jobs are often
considered as examples of ________ leaders.
A) transactional
B) transformational
C) sanctioned
D) nonsanctioned
E) charismatic
Carol is over 55 years of age and is targeted for layoff because she is highly paid and
has lucrative benefits. Which of the following terms explains what she has been
subjected to?
A) recessionary practice
B) mockery and insult
C) discriminatory practice
D) exclusion
E) incivility
Barbara is the lead editor for a small, city newspaper. One of her advertising sales
representatives, Mathew, is pulling in a lot of restaurant clients. Barbara realizes that
Mathew is quite knowledgeable about food and speaks quite elegantly while describing
different dishes. She has offered Mathew an opportunity to write a weekly restaurant
review. Mathew is very happy with his new job role. Which aspect of creating a
positive organization is being utilized by Barbara?
A) rewarding more than punishing
B) building on organization strengths
C) emphasizing individual growth
D) encouraging intense unbridled competition
E) focusing on outcomes
Which of the following statements best defines a work group?
A) A work group’s performance is generally greater than the sum of its inputs from
individual members.
B) A work group interacts primarily to share information, rather than to engage in work
that requires joint effort.
C) A work group consists of 5 or more people who work collaboratively.
D) A work group has a positive synergy and no active group dynamics, resulting in
greater outputs.
E) A work group is a group comprised of 10 or more people who belong to the same
department.
After establishing Team D in a wheel network structure, Harriet receives negative
feedback from members of the team. Many team members express frustration about
working in the group, and most dislike the interpersonal style of the team leader. Which
of the following strategies would most likely help to improve the team members’
morale?
A) leaving the team as a wheel network and encouraging team members to share the
leadership responsibility
B) restructuring the group as a chain network and replacing the leader with another
group member
C) leaving the team leader in place and restructuring the group as a chain network
D) transferring the team leader to another group and restructuring the group as an
all-channel network
E) leaving the team as a wheel network and replacing the team leader with another
group member
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the “judging” type ________.
A) are quiet and shy
B) rely on unconscious processes and look at the “big picture”
C) want control and prefer their world to be ordered and structured
D) are outgoing, sociable, and assertive
E) rely on their personal values and emotions
Employees’ beliefs in the degree to which they influence their work environment, their
competence, the meaningfulness of their job, and their perceived autonomy is termed as
________.
A) psychological empowerment
B) organizational commitment
C) perceived organizational support
D) employee engagement
E) job satisfaction
According to the Hofstede’s framework, ________ indicates the degree to which people
in a country prefer structured to unstructured situations.
A) collectivism
B) power distance
C) long-term orientation
D) uncertainty avoidance
E) individualism
Lavon has been feeling dissatisfied with his position of late. Particularly, he feels that
he is underutilized. According to motivation theories, what should Lavon’s supervisor
do?
A) fire him
B) promote him
C) include him in revising his job description
D) mentor him to use his time better
E) appoint him to numerous committees
The regular distribution of lollipops, toys, or treats every Friday is an example of a
________ that helps reinforce Nunya’s culture.
A) story
B) ritual
C) material symbol
D) protective mechanism
E) narration
A task that is subdivided into many separate jobs is considered to have ________.
A) a high degree of departmentalization
B) a low degree of decentralization
C) a high degree of work specialization
D) a wider span of control
E) a high degree of formalization
Which tactic to overcome resistance to change is a relatively inexpensive way to gain
the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration