In McGregor’s theory of motivation, managers with a Theory Y view of life think
people need to be given the freedom to make their own choices.
Control is the process of monitoring and evaluating activities to ensure that they are
being accomplished as planned.
Negative reinforcement is the withdrawal of something unpleasant.
As long as it has broken no laws and done nothing unethical, a business has fulfilled its
obligation to society.
Value in value chain management is driven exclusively from the top down.
Operations management includes service industries but not manufacturing firms.
Which of the following is an accurate statement about transformational leaders?
A) They are poor motivators.
B) Their organizations suffer from high turnover rates.
C) Their organizations are highly productive.
D) Their organizations are not productive.
Which of the following most accurately reflects the difference between strong cultures
and weak cultures?
A) Strong cultures tend to encourage employee innovation, while weak cultures do not.
B) Weak cultures are found in most successful organizations, whereas strong cultures
are relatively rare.
C) Strong cultures have less of an influence on employee behavior than do weak
cultures.
D) Company values are more deeply held and widely shared in strong cultures than in
weak cultures.
Which pairing is correct?
A) high distinctiveness : internal cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consistency : internal cause of behavior
The traditional view holds that managers should not directly supervise more than
________ subordinates.
A) three or four
B) five or six
C) seven or eight
D) nine or ten
One key measurement that managers in value chain management companies strive to
make is an accurate ________.
A) supply forecast
B) weather forecast
C) demand forecast
D) production forecast
What kind of process is listening?
A) effortless
B) emotional
C) passive
D) active
A candy manufacturer would increase both efficiency and effectiveness by making
________.
A) better candy at the same cost
B) better candy at a lower cost
C) the same candy at a lower cost
D) the same candy at the same cost
This is the primary goal of active listening.
A) developing empathy with the speaker
B) avoiding premature judgments or interpretations of the speaker’s message
C) focusing on the speaker
D) understanding the full meaning of the speaker’s message
________ is an attribute that describes how materialistic a society is.
A) Power distance
B) Quality of life
C) Quantity of life
D) Individualism
A differentiation strategy ________.
A) usually focuses on price
B) must focus on price
C) can focus on a brand image
D) can focus on value, but not service
Convincing the ministers who controlled money and resources in ancient Egypt that
building a pyramid was worth the effort is evidence of which management function?
A) planning
B) organizing
C) monitoring
D) leading
In the group development process, the group carries out its primary work during this
stage.
A) storming
B) forming
C) norming
D) performing
A load chart is a ________ that schedules capacity by ________.
A) graph; activity
B) PERT; workstation
C) modified Gantt chart; workstation
D) modified Gantt chart; activity
Which of the following is NOT a key component of emotional intelligence (EI)?
A) empathy
B) self-awareness
C) active imagination
D) social skills
Leaders are ________.
A) individual people, while leadership is a process
B) the first step in the leadership process
C) individual people who study the leadership process.
D) the final step in the leadership process.
Good management strives for ________.
A) low efficiency and high effectiveness
B) high efficiency and low effectiveness
C) high efficiency and high effectiveness
D) moderate efficiency and moderate effectiveness
A learning organization requires employees to ________.
A) encode information to prevent competitors from stealing ideas
B) collaborate with competitors
C) make all ideas public
D) share information and collaborate with one another
Which of the following group techniques allows group members to meet together, but at
the same time facilitates independent decision making?
A) brainstorming
B) nominal group technique
C) large meetings of over 50 individuals
D) small meetings of less than 10 individuals
In most cases, organizations that have managers who behave ethically tend to have
________.
A) more productive employees
B) more ethical employees
C) less ethical employees
D) employees who are no more or less ethical than average
In the selection process, there are ________ possible outcomes.
A) two
B) three
C) four
D) dozens of