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Organizations should use transformational leadership instead of managerial leadership.
Display rules are norms that require employees to show certain emotions and to
withhold others.
Under-reward inequity occurs when an individual's outcome/input ratio is lower than
the outcome/input ratio of a comparison other.
According to four-drive theory, the drive to acquire is the foundation of competition and
the basis of our need for esteem.
Person-organization values congruence occurs when a person's values are similar to the
organization's dominant values.
The norming stage of team development is marked by interpersonal conflict as team
members compete for leadership and other positions on the team.
Job enlargement increases skill variety.
Job burnout is a particular stress consequence process, which typically consists of three
stages.
Transformational leadership is more appropriate when organizations have stable
environmental conditions.
The view that people should and typically do use logic and all available information to
choose the alternative with the highest value is known as:
A. subjective expected utility maximization.
B. the rational choice paradigm.
C. bounded rationality.
D. decision making.
E. intuition.
_____ represents the heart of transformational leadership.
A. Effectiveness
B. Charisma
C. Operational efficiency
D. Strategic vision
E. Emotional intelligence
The combination of social identity and self-enhancement leads to the process of:
A. attribution, acceptance, and modification.
B. categorization, homogenization, and differentiation.
C. perception, personality, and attitude.
D. fundamental attribution, self-serving attribution, and social identity.
E. agreeableness, conscientiousness, and openness to experience.
Which of these stress management activities helps employees improve their perceived
ability to cope with the stressor and possibly remove the stressor?
A. Transfer
B. Social support
C. Meditation
D. Vacations
E. Fitness programs
A problem associated with path-goal theory is that:
A. it has received less research support than other contingency leadership models.
B. some elements of the theory have not yet been investigated.
C. it ignores the possibility that the best leadership style depends on the situation.
D. it overlooks the two dimensions of leadership identified in the managerial leadership
perspective of leadership.
E. it ignores team dynamics as a possible contingency of leadership.
The core elements of Organizational Behavior Modification are depicted by the A-B-C
model which A, B, and C stand for:
A. attitude, bearing, conviction
B. antecedents, behavior, consequences
C. action, because, conformity
D. able, baker, charlie
E. step one, step two, step three
When team norms encourage _____, team members learn to appreciate honest dialogue
without personally reacting to any emotional display during the disagreements.
A. conscientiousness
B. introversion
C. neuroticism
D. openness
E. agreeableness
What are some of the drivers of employee engagement discussed in the text?
A. goal setting, self-esteem, self-efficacy.
B. organizational comprehension, sufficient resources, the company vision.
C. organizational justice, punishment, rewards.
D. an appealing company vision, employee involvement, employee development
opportunities.
E. affiliation, achievement, power.
Assertiveness:
A. refers to the process of gaining support from one or more people with higher
authority or expertise.
B. is an indicator that a person lacks power due to low centrality.
C. is an attempt to increase liking by, or perceived similarity to, some targeted person.
D. is also known as vocal authority.
E. refers to the use of logical arguments, factual evidence, and emotional appeals to
convince people of the value of a request.
Calculus, knowledge and identification are the three:
A. stages of team development.
B. ways to improve team cohesiveness.
C. foundations of trust in teams.
D. types of psychological contract.
E. stages of conflict among team members.
Which of the following does Maslow's needs hierarchy theory include?
A. Domination
B. Frustration-regression
C. Desire to know
D. Aesthetic beauty
E. Self-actualization
The _______ principle states that organizations are open books, so we have choices in
how they may be perceived, framed, and described.
A. positive
B. constructionist
C. poetic
D. anticipatory
E. simultaneity
Jiana is a flight attendant for a large airline. She exclusively works a long flight from
Japan to New York, and is expected to constantly maintain a positive attitude no matter
what situation arises. Over the years, Jiana has noticed that when dealing with
Americans, emotions tend to run higher and she often feels frustrated as opposed to
Japanese flyers who tend to be more reserved in stressful or unhappy
situations.According to the EVLN model, John is responding to his dissatisfaction in
which way?
A. Exit
B. Voice
C. Loyalty
D. Neglect
E. None of these.
_____ establishes the chain of command - the system of common supervision among
positions and units within the organization.
A. Span of control
B. Formalization
C. Centralization
D. Job rotation
E. Departmentalization
Employees in a company's warehouse are making several errors in inventory control
and breaking items shipped. An analysis of the situation reveals that individual
competencies are poorly matched with the job requirements. Describe three different
strategies that would potentially improve this kind of person-job matching.
Explain at least three reasons that employees resist change.
A diversity awareness consultant submits a proposal to a company that wants to reduce
stereotyping and prejudice. In the proposal, the consultant claims that his training
program teaches employees to avoid the stereotyping process altogether when
perceiving the world around them. "Our training will prevent the activation of
stereotypes and other forms of categorical thinking," claims the consultant's proposal.
Discuss the accuracy of this consultant's claim and explain what training programs can
do regarding stereotyping.
Why is it difficult to maintain feelings of equity among employees?
Compare and contrast gainsharing with employee share ownership plans.
Jake tells you that he is feeling very stressed. Based on your knowledge of the general
adaptation syndrome, what information would you ask for or look for to determine what
stage of stress Jake is experiencing?
Describe the conditions that support organizational politics.
Discuss the problems with the matrix structure.
Identify three potential constraints of team-based decision making and creativity.
Distinguish between simple and complex environments. Which element of
organizational structure best suits a complex environment?
