Consistency occurs when we are confident about “who we are,” can describe our
important identities to others, and provide the same description of ourselves across
time.
Employees are more committed to implementing a solution when they are involved in
making the decision.
Conflict can reduce the significance of organizational politics.
The best way to manage organizational grapevine is to ignore the information it
communicates.
One ethical concern with some organizational change programs is that they may
threaten the employee’s self-esteem.
Under stressful or dangerous conditions, people are more likely to stay together than
disperse, even when the other people are strangers.
There is broad agreement among organizational behavior researchers on the categories
of organizational cultures.
Self-directed work teams plan, organize, and control activities with little or no direct
involvement of supervisors.
Deep-level diversity refers to the observable demographics such as age, gender and
race.
Which of the following rewards represent the largest part of most paychecks?
A. Membership-based rewards
B. Job status-based rewards
C. Individual job performance-based rewards
D. Competency-based rewards
E. Team performance-based rewards
Social awareness, self-management, and relationship management are three elements
of:
A. affective commitment.
B. emotional labor.
C. emotional intelligence.
D. continuance commitment.
E. the affect circumplex model of emotions.
You have just hired several new employees who are motivated, able to perform their
jobs, and have adequate resources. However, they are not sure what tasks are included
in their job. According to the MARS model, these new employees will likely:
A. emphasize the utilitarianism principle in their decision making.
B. have lower job performance due to poor role perceptions.
C. have high job performance because they are motivated and able to perform the work.
D. have above-average organizational citizenship.
E. have a high degree of differentiation according to Holland’s classification of
occupations.
A computer maintenance company wants to ‘capture’ the knowledge that employees
carry around in their heads by creating a database where employees document their
solutions to unusual maintenance problems. This practice tries to:
A. transform intellectual capital into knowledge management.
B. transfer human capital into structural capital.
C. prevent relationship capital from interfering with human capital.
D. reduce the amount of human capital.
E. transfer structural capital into relationship capital.
Which of the following statements is true about scenario planning?
A. It is unwittingly selective in the acquisition and use of evidence.
B. It is the process of planning a solution based on employee preferences.
C. It is a disciplined method for imagining possible futures.
D. It is an act of reframing the problem in a unique way and generating different
approaches to the issue.
E. It is the act of calculating the conventionally accepted right answer to a logical
problem.
_____ are the motivational forces of emotions channeled toward particular goals to
correct deficiencies or imbalances.
A. Needs
B. Thoughts
C. Beliefs
D. Values
E. Strategies
_________ is the relatively stable pattern of behaviors and consistent internal states that
explain a person’s behavioral tendencies.
A. personality
B. values
C. motivation
D. locus of control
E. job satisfaction
An individual’s beliefs about the terms and conditions of a reciprocal exchange
agreement between him or herself and an employer is called a:
A. Psychological contract
B. Relational contract
C. Transactional contract
D. Mental model
E. Realistic job preview
Trendy FashionsTrendy Fashions, a large retail chain, is experiencing conflict and
organizational politics among its managers. The company’s customer service ratings are
suffering and managers are pointing to other departments as the cause of the problem.
The conflicts and politics are further contributing to the customer service problems. The
CEO of this chain has just heard about the appreciative inquiry process and thinks this
might be a good technique to use to improve this situation. He needs more information
on this process.The CEO of Trendy Fashions should know that the four stages of
appreciative inquiry, in order, are:
A. problem identification, envisioning, choosing the best solution, and appreciating.
B. dialoguing, innovating, creating, and appreciating.
C. problem identification, causal analysis, recommended solutions, and choosing the
best solution.
D. discovery, dreaming, designing, and delivering.
E. problem identification, envisioning, performing, and evaluating.
Which of the following terms refers to the necessary stress that activates and motivates
people to achieve goals and change their environments?
A. Distress
B. Cognitive dissonance
C. General Adaptation syndrome
D. Eustress
E. Emotional dissonance
For everyday disputes between two employees, managers should use _____ as a
third-party intervention.
A. inquisition
B. mediation
C. arbitration
D. retaliation
E. negotiation