In the achievement-oriented leadership style, leaders expect employees to perform at an
optimal level and set subordinate goals.
Workforce diversity potentially improves decision making and team performance on
complex tasks.
Appreciative inquiry is always the best approach to changing team or organizations,
because it is almost always successful.
Escalation of commitment is likely to occur when the perceived costs of terminating the
project are high or unknown.
Our emotions influence what we recognize or screen out.
Division of labor leads to increased job specialization.
An organization’s employees use information technology to perform their jobs away
from the traditional physical workplace. This is an example of virtual work.
To maximize cohesiveness, the team should be as small as possible without
jeopardizing its ability to accomplish the task.
The _____ process involves deciding whether an observed behavior or event is caused
mainly by the person or by the environment.
A. attribution
B. stereotyping
C. social identification
D. selective attention
E. self-identification
The organizational culture dimension of attention to detail is characterized by _____.
A. tolerance
B. fairness
C. precision
D. collaboration
E. security
Networking potentially increases a person’s power by:
A. increasing the person’s legitimate power.
B. decreasing the person’s centrality.
C. increasing the person’s referent power.
D. decreasing the person’s reward power.
E. increasing the person’s coercive power.
The extent to which people like, respect, and are satisfied with themselves is known as:
A. self-concept.
B. self-esteem.
C. self-verification.
D. self-enhancement.
E. self-centering.
______ refers to any behavior that attempts to alter someone’s attitudes or behavior.
A. Legitimate power
B. Politics
C. Influence
D. Tactics
E. Impression management
According to the service profit chain model, workplace practices affect job satisfaction,
which influences employee retention, motivation, and behavior and these outcomes
affect:
A. service quality.
B. customer satisfaction.
C. perceptions of value.
D. profitability.
E. all of these.
Pooled interdependence is:
A. essential for team effectiveness.
B. the same as reciprocal interdependence.
C. stronger than sequential interdependence.
D. the best way to avoid social loafing.
E. is the lowest level of interdependence.
In organizational communication, “flaming” generally refers to:
A. telling an employee in front of other people that he or she is fired.
B. ranting and raving in front of a large audience.
C. an emotionally charged email or other electronic message, usually one that
communicates strong negative emotions.
D. using any signal with the hands that conveys an obscene meaning to the receiver.
E. interrupting the speaker before he or she has finished talking.
Which of the following terms refer to established perceptions about the attitude object?
A. Intentions
B. Feelings
C. Senses
D. Beliefs
E. Behaviors
In the context of organizational socialization, the adjustment process is better for:
A. those who rebel against and reject the company’s dominant values.
B. employees who experience significant levels of reality shock.
C. newcomers with diverse work experience.
D. people who are able to avoid the encounter stage of socialization.
E. individuals who retain their personal identity.
Joe, a production worker in a doll manufacturing plant, recently changed positions on
the manufacturing line from painting the eyes, to attaching arms to each doll. In the
past, his work was always impeccable with a very low rate of mistakes, but since the
switch, the quality team has found numerous dolls with arms that were haphazardly
attached. A majority of the flawed-arm dolls are from Joe’s assembly line.When his
supervisor approached him about his quality issues, Joe replied that lately he has been
having a string of bad luck. In the past, when praised for his excellent quality doll eyes,
Joe always took the credit and boasted about his abilities. This is known as:
A. the fundamental attribution error.
B. a correspondence bias.
C. a self-serving bias.
D. a self-fulfilling prophecy.
E. the halo effect.
_____ characterizes people with high levels of anxiety, hostility, depression, and
self-consciousness.
A. Extraversion
B. Openness to experience
C. Conscientiousness
D. Neuroticism
E. Agreeableness
The field of organizational behavior relies on qualitative rather than quantitative
research to understand organizational phenomena.
Briefly explain the types of influence tactics found in organizational settings.
What is a network structure? Explain.
What are the four major factors that influence the effectiveness of the
encoding-decoding process in communication?
Describe the different third-party conflict resolution interventions. Which of these
interventions is most appropriate in organizations? Why?
Briefly explain the conflict process model.
Self-leadership provides a different way of thinking about motivating employees.
Identify and fully describe three of the elements of the self-leadership model and briefly
explain how self-leadership differs from other applied motivation practices.
Explain why companies are moving away from structures that organize people around
geographic clusters.
Describe the stages of organizational socialization.