Robert Owen tried to develop ________ to improve the workplace conditions in
factories.
A) managerial scheduling methods
B) what he termed the idealistic workplace
C) general administrative theory
D) industrial psychology
When a top manager decides to hire an individual over the objections of her staff, she is
exercising which kind of power?
A) referent
B) expert
C) coercive
D) legitimate
How does a virtual organization save on costs?
A) by hiring people who specialize in what they do
B) by hiring fewer people than they need and making them work much longer hours
C) by eliminating all administrative duties
D) by keeping only a small permanent staff for administrative purposes only
A critical incident employee appraisal method collects ________.
A) anecdotes that reveal the character and performance of an employee
B) statements from coworkers in support of an employee
C) statements from superiors that may or may not support an employee
D) data from an employee’s computer to evaluate his or her performance
Which of the following is NOT a contingency variable?
A) routineness of tasks performed
B) organizational size
C) environmental uncertainty
D) organizational history
Employment planning involves ________.
A) addition of staff only
B) addition of staff and reduction of staff only
C) addition of staff, reduction of staff, and selection only
D) addition of staff, reduction of staff, motivation of staff, and selection
Anika loves being a professional dancer, but she feels stress from the tension-packed,
high-pressure, fear-filled demands of helping motivate members of her group. She is
likely to be experiencing stress from ________.
A) too much autonomy
B) organizational leadership
C) role overload
D) role ambiguity
Compared to fully rational decision making, what is a major advantage of intuitive
decision making?
A) total reliability
B) fully quantified
C) thoroughness
D) speed
Stress in the workplace is an adverse reaction that people have in response to ________.
A) lack of ambition
B) demands, constraints, and opportunities
C) having too much confidence in oneself
D) too much ambition
An important goal for a career is that it leads to ________.
A) status and prestige
B) financial security
C) the life a person wants to have
D) both status and financial rewards
Which form of on-the-job training might have a trainee working with a single mentor
from the organization?
A) vestibule training
B) simulation exercises
C) understudy assignments
D) job rotation
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company’s rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
used or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
Sondra has decided to collect information about the features the company needs for its
system. Which stage of the decision-making process is she carrying out?
A) identify alternative solutions
B) identify decision criteria
C) evaluate her decision’s effectiveness
D) allocate weights to the criteria
A person rating high on the investigative personality type would have the best match
with which job?
A) nurse
B) mechanic
C) reporter
D) counselor
Real world studies have shown that division of labor ________.
A) results in dramatic, permanent productivity increases
B) has drawbacks
C) has no drawbacks
D) works only in very small organizations
An actor on stage getting “up” for a performance is an example of which of the
following?
A) a negative aspect of stress
B) a positive aspect of stress
C) a condition not related to stress
D) both a positive and a negative aspect of stress
Which of the following is a factor in today’s tough economic climate that managers do
NOT need to deal with?
A) changing technology
B) economic uncertainty
C) employees who are not eager to work
D) distrust between managers and employees
The only effective way to guard against social loafing is for managers to make special
efforts to do this.
A) be fair to all group members
B) treat all group members equally
C) assess individual contributions of group members
D) assess the group as a whole exclusively
Managers in organizations make group decisions ________.
A) frequently
B) never
C) almost never
D) rarely