Maximizing value means a decision will have the best possible outcome for the parties
involved.
Situational leadership theory (SLT) states that an R1 worker who is unable and
unwilling to perform a task responds best to a telling leadership style.
Most organizations are not legally required to provide benefits of any type for
employees.
A low self-monitoring employee would be likely to be a good poker player.
Distortion of perception can only come from the person who is perceiving.
What managers choose to measure is largely determined by
A) what an organization does well.
B) the organization’s structure.
C) the company’s image.
D) the leaders and leadership style of those in the organization.
A ________ subcontracts part of a project to outside suppliers.
A) virtual organization
B) boundary organization
C) matrix structure
D) network organization
Cheaper by the Dozen is a book about this topic.
A) efficiency in bulk buying
B) life in a large family
C) the rise of Japanese manufacturing
D) the theory of pricing
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don’s first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil’s recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
When Don meets with Phil to discuss Phil’s output decline, in which management role
will Don be operating?
A) leader
B) figurehead
C) disseminator
D) spokesperson
This is the most informal form of performance measurement.
A) oral reports
B) written reports
C) statistical reports
D) personal observation
A major contextual factor that contributes to making a team effective is ________.
A) diversity
B) autonomy
C) having specific goals
D) trust
In everyday parlance, the term attitude refers only to the ________ component of
attitude.
A) cognitive
B) informational
C) behavioral
D) affective
Linden State University (Scenario)
Marta is a dean at Linden State University, a school with an enrollment of almost
20,000 students. In her daily activities, Marta has to deal with problems that involve
students, faculty, curriculum, budgets, and a variety of other things.
Marta has turned her attention to cultivating undergraduate students in the near future –
three to five years from now. On which generation should she focus her attention?
A) the Baby Boomers, because they are looking for Continuing Education programs for
self-improvement
B) Gen X, because they are looking to get advanced degrees so they can obtain
high-paying jobs
C) Gen Y, because the job market is so difficult they are looking to specialize in useful
major such as accounting and biology
D) the Post-Millennials, because they are of the age that is just beginning to enroll in
college
Which of the following performance measurement categories must be measured
subjectively rather than in objective or quantifiable terms?
A) budget
B) absenteeism
C) efficiency
D) job satisfaction
Which of the following is NOT thought to be a tool that managers can use to shape
behavior?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) attentional processes
In attribution theory, ________ behavior is largely beyond an individual’s control.
A) externally caused
B) internally caused
C) consistent
D) inconsistent
Which kind of discrimination is allowed under federal law?
A) discrimination against gays and lesbians
B) discrimination against Muslims
C) discrimination against people from the Middle East
D) discrimination against women or men
Surprisingly, studies show that emotional stability is ________.
A) positively related to job performance
B) not positively related to happiness
C) positively related to job type
D) not positively related to job performance
A job description is ________.
A) not a written document
B) a written document used to describe a job to job candidates
C) something that employers keep secret from job candidates
D) the official title for the job
A business model is ________.
A) a competitor that a company seeks to emulate
B) a strategic design for how a company intends to make profit
C) a theoretical ideal that a company seeks to emulate
D) an unrelated organization whose practices a company seeks to emulate
When comparing Mexico to Scotland, you would expect Scottish workers to have
________.
A) greater productivity but lower labor cost per worker
B) lower productivity but higher labor cost per worker
C) greater productivity and higher labor cost per worker
D) lower productivity and lower labor cost per worker
The most important conclusion from the leader-participation model is that ________.
A) a leader must keep the same leadership style no matter what the situation is
B) a leader must change his or her leadership style depending on the situation
C) a leader must try to change the situation if it does not suit his or her leadership style
D) all situations are similar