Men generally express anger more frequently than do women.
Aggressiveness is one of the seven primary characteristics that capture the essence of an
organization’s culture. It indicates the degree to which employees are encouraged to be
innovative and take risks.
High-status group members interrupt others more often than low-status members.
Balancing work and life demands now surpasses job security as an employee priority.
Organizational behavior is a field of study that helps in measuring, understanding, and
changing attitudes; identifying communication patterns; and building trust. It has made
important contributions to the study of group behavior, power, and conflict.
Distributive bargaining attempts to create a win-win solution for both the parties.
Creating a satisfied workforce guarantees successful organizational performance.
________ is the ability to direct the simultaneous actions of different parts of the body.
A) Stamina
B) Body coordination
C) Balance
D) Dynamic flexibility
E) Extent flexibility
In ________ cultures, similarity to peers is more important for predicting career
advancement.
A) egalitarian
B) individualistic
C) collectivistic
D) affective
E) sociocentric
Which of the following factors encourages politicking?
A) clear performance evaluation systems
B) role clarity
C) zero-sum reward allocation practices
D) increase in organizational resources
E) low pressures for performance
Research indicates that charismatic leadership strategies work as followers “________”
the emotions and values their leader is conveying.
A) manipulate
B) catch
C) influence
D) discourage
E) mimic
The job characteristics model describes five dimensions of a job. A job can be enriched
by modifying one or more of these five dimensions. Which of the following methods of
job enrichment involves modifying skill variety and task identity dimensions of a job?
A) combining tasks
B) forming natural work units
C) establishing client relationships
D) expanding jobs vertically
E) opening feedback channels
You know that the vice-president has the authority to accept or reject your report. This
is part of his ________ power.
A) reward
B) coercive
C) expert
D) legitimate
E) personal
Contingency theories focus on the ________ that impact leadership success.
A) leader’s personal characteristics and qualities
B) leader’s abilities to inspire and transform followers
C) situational variables
D) values and ethics
E) aspects of the leader’s behavior
Julia is highly aware of her own and other’s emotions. She is good at reading emotional
cues and knows how to express her emotions without violating organizational norms.
This information indicates that Julia has ________.
A) low cognitive dissonance
B) low self-esteem
C) low emotional dissonance
D) high emotional intelligence
E) high job satisfaction
Which of the following is not a possible result of felt conflict?
A) anxiety
B) tension
C) frustration
D) indifference
E) hostility
Austin is a graduate student helping to organize a study on individual job satisfaction.
The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His
department is surveying 200 individuals in 100 different types of organizations. Austin
is most likely a graduate student in the department of ________.
A) psychology
B) anthropology
C) political science
D) social psychology
E) archaeology
Which of the following characteristics of an organization’s culture indicates the degree
to which management decisions take into consideration the effect of outcomes on
employees within the organization?
A) attention to detail
B) outcome orientation
C) team orientation
D) people orientation
E) stability
The lack of frequent face-to-face contact in ________ organizations makes establishing
a common set of norms very difficult.
A) highly formalized
B) boundaryless
C) virtual
D) matrix
E) highly centralized
________ typically contain(s) a narrative of events about the organization’s founders,
rule breaking, or reactions to past mistakes.
A) Stories
B) Material symbols
C) Rituals
D) Language
E) Corporate chants
Which of the following is not an example of an ethical dilemma?
A) Do I allow some employees to work from home, and not others?
B) Do I offer a bribe to land a contract?
C) Do I write a check on a closed account?
D) Do I fire an employee to avoid paying her a big bonus?
E) Do I fire a whistle blower for exposing the company’s wrongdoing?
Individuals high in self-monitoring ________.
A) show considerable adaptability in adjusting their behavior to external situational
factors
B) are pragmatic, maintain emotional distance, and believe ends can justify means
C) have a grandiose sense of self-importance, require excessive admiration, and are
arrogant
D) are easily distracted, disorganized, and unreliable
E) tend to dislike themselves and view themselves as powerless over their environment
An individual’s involvement with, satisfaction with, and enthusiasm for the work he/she
performs is known as ________.
A) employee engagement
B) job involvement
C) loyalty
D) job satisfaction
E) psychological empowerment
Describe the various dysfunctional outcomes of a conflict.
Jack’s department has three employees that are Chinese nationals. Keeping in mind that
in China, negative emotions are viewed positively and pride is viewed negatively, how
might Jack need to change his leadership and motivation methods with these three
employees?
Discuss the three common small group networks. Evaluate each on their effectiveness.
Is there any one best network?
Why is it important to complement intuition with systematic study in our attempts to
understand behavior within organizations?
Explain the following terms: “role perception” and “role expectation.”
What is escalation of commitment?
What is departmentalization?
Research has narrowed the thousands of leadership behaviors into two primary
dimensions. Please list and describe these two behaviors.
What is the difference between felt emotions and displayed emotions?
According to McClelland’s theory of needs, what type of job is preferred by those
employees who have high need for achievement?