Some team-building interventions clarify the team’s performance goals and increase the
team’s motivation to accomplish these goals.
People with strong Machiavellian values are more likely to engage in organizational
politics.
Surface-level diversity is evident in a person’s decisions, statements, and actions.
The Myers-Briggs Type Indicator measures the personality traits described by Swiss
psychiatrist Carl Jung.
Efficiency-focused cultures are likely to be more important for companies in
environments with strong competition and standardized products.
According to learned needs theory, people with a high personalized need for power
desire power as a means to help others.
The nominal group technique is not applied in real-world settings.
Positive self-talk motivates employees by increasing their effort-to-performance
expectancy.
An organizations’ culture is usually quite blurry, so much so that it cannot be estimated
through employee surveys alone.
Which of the following refers to the fact that motivation is goal-directed, not random?
A. Persistence
B. Direction
C. Intensity
D. Aptitude
E. Competencies
Which of the following leadership styles in path-goal theory is most closely associated
with goal-setting and positive self-fulfilling prophecy?
A. Directive
B. Supportive
C. Participative
D. Achievement-oriented
E. Encouraging
Social identity theory says that:
A. we define ourselves in terms of our membership in certain groups and our
differences with people who belong to other groups.
B. we tend to believe our own actions are caused by motivation or ability rather than the
situation.
C. our expectations about another person cause that person to act in a way that is
consistent with those expectations.
D. we quickly form an opinion of people based on the first information we receive
about them.
E. our emotions screen out large blocks of information that threaten our beliefs and
values.
Increasing the driving forces and reducing the restraining forces tends to:
A. reduce the need for change.
B. unfreeze the status quo.
C. refreeze the status quo.
D. decrease environmental stability.
E. produce environmental equilibrium.
Which of these refers to the degree and nature of interdependence between the power
holder and others?
A. Visibility
B. Substitutability
C. Centrality
D. Discretion
E. Expertise
Emotional labor refers to:
A. the effort, planning, and control needed to express organizationally desired emotions
during interpersonal transactions.
B. the tendency to change our attitudes so they become more consistent with our
behaviors.
C. a person’s evaluation of the job and work context.
D. a person’s emotional attachment to identification with, and involvement in a
particular organization.
E. maintaining similar emotional display rules and standards around the world.
According to the self-leadership model, which of the following is true about positive
self-talk?
A. It should never be practiced on the job.
B. It represents the most important way to monitor our own performance.
C. It occurs when employees are unable to control their own behavior on the job.
D. It improves self-efficacy and employee motivation.
E. It must occur only after the task has been accomplished.
Employees with an emotional attachment to, identification with, and involvement in a
particular organization are likely to have:
A. a high level of work motivation.
B. extreme emotional dissonance.
C. a low level of emotional activation.
D. a high level of continuance commitment.
E. a high level of calculative commitment.
Which of the following reduces stress by allowing withdrawal from the stressor?
A. Flexible work schedules
B. Vacations
C. Work addiction
D. Telecommuting
E. Workaholism
The exit-voice-loyalty-neglect (EVLN) model:
A. outlines the four consequences of emotional intelligence.
B. identifies the four ways to manage employee emotions.
C. explains why the psychological contract differs between employees and their
employers.
D. is a template for organizing and understanding the consequences of job
dissatisfaction.
E. explains the main differences between affective commitment and continuance
commitment.
The “Big Five” personality dimensions represent:
A. all of the personality traits found in an ideal job applicant.
B. the aggregated clusters representing most known personality traits.
C. the personality traits caused by the environment rather than heredity.
D. the necessary conditions for a person to have extraversion.
E. the characteristics of employees with low levels of motivation.
_____ is the degree to which organizations standardize behavior through rules,
procedures, formal training, and related mechanisms.
A. Departmentalization
B. Span of control
C. Formalization
D. Centralization
E. Division of labor
Briefly describe the implicit leadership theory.
Explain the main strategies for merging different corporate cultures.
Tai was overjoyed when she learned that she would be promoted to a position with
higher responsibility and pay. However, even before hearing about the promotion, she
believed that the regional manager who made the promotion decision was fair-minded.
Use the emotions, attitudes, and behavior model to explain how Tai’s emotions and
beliefs influence her positive feelings towards the regional manager.
Explain the three critical psychological states that affect employee motivation and
satisfaction in the context of the job characteristics model.
Explain the four windows of the Johari Window.
Explain the six strategies for reducing restraining forces.
What are the common gender differences observed in communication?