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One problem with negotiation is that it tends to produce compliance rather than
commitment to the change process.
Fear of the unknown usually motivates employees to support organizational change.
Moods represent our reaction to specific people or events, whereas emotions are not
directed toward anything in particular.
The lowest risk of conflict tends to occur in reciprocal interdependence situations.
Employee involvement tends to weaken the decision-making process.
Role perceptions are the extent to which people understand the job duties assigned to
them.
Increasing resources and creating more precise rules for the allocation of those
resources represent two ways to increase conflict.
Co-workers are important organizational socialization agents.
The more integrated its environment, the more an organization would benefit from a
divisionalized form of departmentalization.
The communication strategy should be applied to reduce resistance to change where the
change must occur quickly with little financial cost.
Everyone agrees that organizations need to cater to a wide variety of stakeholders.
The perceptual process begins by attributing behavior to internal or external causes.
Reciprocal interdependence is the highest level of task interdependence in
organizations.
To reduce the amount of non-recyclable waste that employees throw out each day, a
major computer company removed containers for non-recyclable rubbish from each
office and workstation. This altered employee behavior mainly by:
A. increasing employee motivation to be less wasteful.
B. helping employees to learn how to be less wasteful.
C. altering situational factors so that employees have more difficulty practicing wasteful
behavior.
D. increasing aptitudes that make employees less wasteful.
E. increasing organizational citizenship so that employees will be less wasteful.
Stress is best described as:
A. the physiological disorders we experience from adverse environmental conditions.
B. an adaptive response to a situation that is perceived as challenging or threatening to
the person's well-being.
C. a series of events that cause emotional exhaustion and cynicism towards customers.
D. environmental conditions that place a physical or emotional demand on the person.
E. a behavior pattern of people with low risk of heart disease.
When negotiators have an audience watching their progress in the negotiations, the
audience's negotiator:
A. is more likely to give in to the other party's demands.
B. pays more attention to saving face.
C. feels and acts the same as if no one were viewing the negotiation.
D. tends to be more willing to make concessions to the other party.
E. tends to feel more cooperative and is more willing to make concessions to the other
party.
Which of the following leadership styles in path-goal theory is the same as
task-oriented leadership?
A. Directive
B. Supportive
C. Participative
D. Achievement-oriented
E. Collaborative
Information systems are important in the change process because:
A. they act as conduits for feedback.
B. they generally raise stress levels.
C. they create fear of the unknown.
D. they contradict the reward systems.
E. they increase the risk of coercive tactics.
Task-oriented leaders:
A. establish challenging goals.
B. develop mutual trust and respect for subordinates.
C. listen to employees' suggestions.
D. do personal favors for employees.
E. establish a personal relationship with employees.
Which contingency of power are unions mainly applying by going on strike at a critical
time in the company's business cycle?
A. Visibility
B. Absorption
C. Centrality
D. Discretion
E. Persuasion
To ward off stress, a film director likes to have a good laugh. When under pressure, the
director will crack jokes and ensure everyone has a good laugh during the hard work.
These actions mainly reduce stress:
A. by removing the stressor.
B. by providing social support.
C. by changing stress perceptions.
D. by controlling the consequences of stress.
E. by being workaholic.
Trendy FashionsTrendy Fashions, a large retail chain, is experiencing conflict and
organizational politics among its managers. The company's customer service ratings are
suffering and managers are pointing to other departments as the cause of the problem.
The conflicts and politics are further contributing to the customer service problems. The
CEO of this chain has just heard about the appreciative inquiry process and thinks this
might be a good technique to use to improve this situation. He needs more information
on this process.One reason the CEO's idea of using an appreciative inquiry approach
might be successful is that this approach takes the organization from "what is" to
ultimately:
A. "what will be."
B. "what should be."
C. "what could be."
D. "what might be."
E. "what cannot be."
For which type of environment should organizations adopt an organic structure?
A. Munificent environment
B. Dynamic environment
C. Stable environment
D. Simple environment
E. Routine environment
American-Japanese PartnershipYou have completed an important presentation to
several Japanese executives regarding a proposed partnership between your American
company and their Japanese firm. The Japanese executives were very silent during the
presentation.With regard to cross-cultural communication, this silence most likely
means that the Japanese executives:
A. didn't understand what you were saying.
B. disagree with your proposal and can't think of a polite way of telling you about their
rejection.
C. weren't listening to your presentation.
D. have agreed to the proposal made by you.
E. are showing respect for your presentation.
