Which of the following is the best example of a company being socially responsive?
A) meeting hazardous materials standards
B) giving Christmas bonuses to worthy employees
C) displaying “think green” posters
D) building a community day-care center
Why might a manager for a non-profit organization seem as concerned with his or her
organization’s financial well-being as a for-profit manager?
A) Non-profit managers are evaluated on financial performance only.
B) Non-profit managers try to give the illusion that they care about the “bottom line.”
C) Many not-for-profit organizations have tight budgets and must be very efficient.
D) Non-profit organizations have an obligation to turn a profit.
A 360-degree feedback process differs from other appraisal methods in that it includes
________.
A) a written essay
B) feedback from an employee’s supervisor
C) honest feedback
D) feedback from the employee
North Americans seem to be much more likely to have ________ than people from
Middle Eastern countries.
A) an internal locus of control
B) an external locus of control
C) no locus of control
D) a variable locus of control
When a football coach makes the team run laps because it can’t get a play right, he is
using which behavior-shaping method?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
These organizations were the first to employ the ideas of quality experts such as W.
Edwards Deming and Joseph M. Duran.
A) Japanese companies
B) Chinese companies
C) American companies
D) Canadian companies
The Ohio State studies indicated that leaders who were high in consideration performed
________.
A) best in all situations
B) best when employee tasks were routine
C) worst when employee tasks were routine
D) best when employee tasks were nonroutine
Which of the following is the best way to evaluate a training program?
A) how much trainees say they learned
B) how costly the method is
C) how much information trainees retain
D) actual job performance of trainees
Woodward concluded that a mechanistic structure worked best for a firm that used
________.
A) unit production
B) mass production
C) process production
D) quality production
Which of the following is NOT a positive feature of job rotation as a training method?
A) simulation of actual work tasks
B) exposure to many different work tasks
C) introduction to coworkers
D) does not take up too much of any one experienced worker’s time
When value is created by incorporating a new step in a value chain, ________ benefits.
A) everyone downstream from that step in the chain
B) only the party that initiated the step
C) everyone in the chain
D) only the customers
Affirmative action programs seek to make sure that employers ________ minority
groups.
A) pay equal wages to
B) enhance employment opportunities for
C) provide unemployment benefits for
D) establish training programs for
In studies in which high-quality formal planning did not lead to higher performance,
________ usually the culprit.
A) unforeseen events or conditions were
B) demanding employees were
C) stubborn ownership was
D) lack of communication was