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The five interpersonal conflict management styles are distinguished by the level of
interdependence between the conflicting parties.
Goal setting potentially improves employee performance by increasing motivation and
clarifying role perceptions.
Organizations should eliminate conflict in order to be more productive.
Organizational culture consists of the values and assumptions shared within an
organization that also dictates the correct way of thinking about and acting on problems
and opportunities facing the organization.
The forcing style of conflict management presents the highest risk of relationship
conflict and it should never be used to manage conflicts in organizations.
Vacations and holidays allow employees to withdraw from various organizational
stressors and reenergize for future challenges.
Which of these organizational behavior trends is corporate social responsibility most
closely related to?
A. Workforce diversity
B. Employment relationships
C. Information technology
D. Globalization
E. Workplace values and ethics
Mental models cause us to:
A. perceive events as though people are acting on a theatrical stage.
B. utilize perceptual grouping to make sense of things.
C. believe the behavior of others is caused more by their ability or motivation than the
situation.
D. perceive ourselves as members of several groups that are different from people in
other groups.
E. change our personality whenever we develop new mental models.
The process of influencing oneself to establish the self-direction and self-motivation
needed to perform a task is known as:
A. self-reinforcement.
B. self-talk.
C. self-leadership.
D. self-influence.
E. self-steering.
Implicit leadership theory states that:
A. everyone is capable of being an effective leader.
B. the best leadership style depends on both the characteristics of employees and the
environment in which they work.
C. leadership is a perception, not the actual behaviors and competencies of people.
D. everyone has preconceived beliefs about leaders.
E. leaders should act as change agents in organizations.
Coordination of work activities is:
A. required whenever there is division of labor.
B. required only in team-based organizations.
C. required whenever the organization has more than approximately 100 employees.
D. required only when organizations operate in complex environments.
E. discouraged in organizations as it leads to a high degree of interdependence among
employees.
Transformational leaders:
A. improve the operational efficiency of an organization.
B. support the current strategy and ensure that the employees perform tasks more
effectively.
C. energize and direct employees to a new vision and corresponding behaviors.
D. help employees become more proficient and satisfied in the current situation.
E. influence employees by negotiating services from them.
George believes that women have difficulty coping with the stress of executive
decisions. Sally is promoted into a senior management position and George soon
complains that Sally won't be able to cope with this job. George is exhibiting which of
the following perceptual errors?
A. Attribution error
B. Stereotyping
C. Projection bias
D. Halo error
E. Recency error
_____ are collaborative Web spaces in which anyone in a group can write, edit, or
remove material from the Web site.
A. Blogs
B. Podcasts
C. Wikis
D. Intranets
E. Local area networks
Germany, France, and the U.S.A. all have work-life balances below the global average.
In the communication process, filtering occurs when:
A. the sender carefully selects words that the receiver is most likely to understand
correctly.
B. the receiver removes noise from the communication process so that the sender's
message is more accurately understood.
C. people communicate mainly positive information about themselves by screening out
negative information.
D. an organization is able to prevent grapevine communication by sending the
information more quickly through newsletters and other formal communication
channels.
E. the receiver avoids receiving messages from a sender, such as by avoiding the person
or deliberately not reading email messages.
Which or the following is true about strong ties?
A. Strong ties are the most valuable ties we have.
B. May be less valuable then having weak ties with people from diverse networks.
C. Tend to yield the most value in job hunting and career development.
D. Strong ties represent tend to represent people who are quite dissimilar to us.
E. Strong ties take less time and energy to form and maintain.
Which drive in the four-drive theory is reactive rather than proactive?
A. Drive to acquire
B. Drive to learn
C. Drive to defend
D. Drive to bond
E. Drive for power
The stress consequence called job burnout occurs when people experience all of the
following EXCEPT:
A. lethargy.
B. emotional exhaustion.
C. cynicism.
D. depersonalization.
E. reduced personal accomplishment.
Which of the following tend to create an ownership culture and align employee
behaviors more closely to organizational objectives?
A. Job evaluations
B. Commissions
C. Piece rate plans
D. Employee share ownership plans
E. Stock option plans and employee stock ownership plans
Which of the following conflict management styles is associated with low
cooperativeness and low assertiveness?
A. Forcing
B. Inquisition
C. Compromising
D. Arbitration
E. Avoiding
Which of the following is a concept that is represented by four dimensions:
self-determination, meaning, competence, and impact of the individual's role in the
organization?
A. Specialization
B. Job enlargement
C. Empowerment
D. Task significance
E. Job rotation
Which of the following is a disadvantage of financial rewards based on membership or
seniority?
A. It encourages hierarchy.
B. It doesn't directly motivate performance.
C. It reinforces status differences.
D. It relies on subjective measurement of competencies.
E. It may weaken job content motivation.
The process of organizational socialization begins:
A. as soon as the person is hired by the organization.
B. within the employee's first week on the job.
C. long before the first day of work for the organization.
D. when the employee finally reconciles pre-employment expectations with
organizational reality.
E. when the employee receives his or her first performance appraisal.
Which perceptual error occurs when a supervisor incorrectly rates an employee at a
similar level across all performance dimensions based on an overall impression of that
employee?
A. Attribution error
B. Stereotyping
C. Projection bias
D. Halo effect
E. Recency effect
