112. Elisko Inc. is a major book distributor. Elisko’s Shipping Department consists of a
manager plus ten other permanent positions- four supervisors and six loaders. The four
supervisors and six loaders provide the minimum staff and frequently must be supplemented by
additional workers, especially during the weeks when the volume of shipments is heavy. Thus,
the number of people shipping the orders frequently averages over 30 per week, i.e., ten
permanent persons plus 20 temporary workers. The temporary workers are hired through a local
agency. Elisko must use temporary workers to maintain a minimum daily shipment rate of 95
percent of orders presented for shipping. The loss of efficiency from using temporary workers is
minimal, and the $10.00 per hour cost of temporary workers is less than the $15.00 per hour for
the loaders and $22.50 per hour for the supervisors on Elisko’s permanent staff. The agency
requires Elisko to utilize each temporary worker for at least four hours each day.
Jim Locter, Shipping Manager, schedules temporary help based on forecasted orders for the
coming week. Supervisors serve as loaders until temporary help is needed. A supervisor stops
loading when the ratio of loaders to supervisors reaches 7:1. Locter knows that he will need
temporary help when the forecasted average daily orders exceed 300. Locter has frequently
requested from two to four extra temporary workers per day to guard against unexpected rush
orders. If there was not enough work, he would dismiss the extra people at noon after four hours
of work.
The agency has not been pleased with Locter’s practice of overhiring and has notified Elisko that
it is changing its policy. From now on, if a person is dismissed before an eight-hour assignment is
completed, Elisko will still be charged for an eight-hour day plus mileage back to the agency for
reassignment. This policy would go into effect the following week.
Paula Brand, General Manager, called Jim Locter to her office when she received the notice from
the agency. She told Locter, “Your staffing has to be better. This penalty could cost us up to $300
– $500 per week in labor cost for which we receive no benefit. Why can’t you schedule better?”
Locter replied, “I agree that the staffing should be better, but I can’t do it accurately when there
are rush orders. By being able to layoff people at noon, I have been able to adjust for the
uncertain order schedule without cost to the company. Of course the agency’s new policy
changes this.”
Locter and Brand contacted Elisko’s Controller, Mitch Berg regarding Locter’s problem on how to
estimate the number of people needed each week. Berg reasoned that Locter needed a quick
solution until he could study the work flow. Berg suggested a regression analysis using the
number of orders shipped as the independent variable and the number of workers (permanent
plus temporary) as the dependent variable. Berg indicated that data for the past year was
available and that the analysis could be done quickly using the accounting department’s