Which of the following is an advantage of nonfinancial measures of quality?
A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention
costs and appraisal costs to eliminate internal and external failure costs.
B) They detect and provide immediate short-run feedback on whether
quality-improvement efforts are succeeding.
C) They focus managers’ attention on how poor quality affects operating income.
D) They direct attention to financial processes that help managers identify the precise
problem areas that need improvement.
South Coast Appliance Store is a small company that has hired you to perform some
management advisory services. The following information pertains to 2017 operations.
Sales (6,000 microwave ovens) $6,000,000
Cost of goods sold 870,000
Store manager’s salary per year 192,000
Operating costs per year 305,000
Advertising and promotion per year 40,000
Commissions (4.1% of sales) 246,000
What are the estimated total costs if South Coast’s store expects to sell 8,900 units next
year?
A) $3,567,950
B) $2,192,400
C) $4,104,950
D) $901,900
Crush Company makes internal transfers at 155% of full cost. The Soda Refining
Division purchases 41,000 containers of carbonated water per day, on average, from a
local supplier, who delivers the water for $58 per container via an external shipper. To
reduce costs, the company located an independent supplier in Illinois who is willing to
sell 41,000 containers at $38 each, delivered to Crush Company’s Shipping Division in
Missouri. The company’s Shipping Division in Missouri has excess capacity and can