18) gordon manufacturing produces high-end furniture products for the luxury hotel
industry. gordon has succeeded through excellence in design, careful attention to quality
in manufacturing and in customer service, and through continuous product innovation.
the manufacturing process at gordon begins with a close consultation with each
customer so that the finished product exactly meets the customer’s specifications. this
commonly means unique designs, special fabrics, and high levels of manufacturing
quality. in addition, gordon believes that a key competitive edge it has over other
competitors is that it has an outstanding design staff that is able to work with customers
to come up with product designs that go beyond the customer’s expectations.
required:
present a balanced scorecard for gordon manufacturing with four perspectives and at
least three quantitative critical success factors in each perspective.
19) quinta inc. manufactures machine parts for aircraft engines. the ceo is considering
an offer from a subcontractor who would provide 2,800 units of product qr128 for a
price of $190,000. if quinta does not purchase these parts from the subcontractor it must
produce them in-house with the following costs:
in addition to the above costs, if quinta produces part qr128, there would also be a
retooling and design cost of $13,000. should quinta inc. accept the offer from the
subcontractor?