Which of the following is a function of a controller?
A) operations administration
B) controlling the stock price
C) communication with the shareholders
D) interest-rate risk management
An example of a nonfinancial measure for customer satisfaction is ________.
A) number of defective units shipped as a percentage of total units shipped
B) warranty claims by customers
C) liability claims incurred to the company
D) rework costs due to inefficiency
A leather shoe manufacturer makes “duck” boots that consist of leather and rubber.
Some of the books are defective and are sold in the factory store at deep discounts.
Leather strips from the cutting process and rubber shavings are byproducts of the
process. The leather strips have no use and are discarded while the rubber scraps are
collected and periodically picked up by a recycling company at no cost to the shoe
manufacturer. Which of the following classifications of these items would be accurate?
A) the defective boots are spoilage and the leather and the rubber are scrap
B) the defective boots, leather and rubber are scrap but the shoes are more valuable
scrap as they can be sold
C) the defective boots are spoilage , the leather strips are scrap, and the rubber is
rework
D) all three items are spoilage