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Northouse, Leadership 8e
SAGE Publications, 2019
Chapter 10: Servant Leadership
Test Bank
Multiple Choice
1. Context and culture is ______.
A. an antecedent condition in servant leadership
B. a leader behavior in servant leadership
C. an outcome of transformational leadership
D. an outcome of servant leadership
2. Liden’s servant leadership model is “trait-like” in that ______.
A. leader behaviors are identified
B. leader attributes are part of the antecedent conditions
C. humility is a consistent servant leadership factor
D. identifying leader traits is an outcome of servant leadership
3. Which is an antecedent condition?
A. leadership outcomes
B. conceptualization
C. follower receptivity
D. putting followers first
4. The people I am leading want me to use servant leadership. This is an example of
______.
A. collective bargaining
B. emotional healing
C. context and culture
D. follower receptivity
Northouse, Leadership 8e
SAGE Publications, 2019
5. Dimensions of culture related to how power is used in different societies is an
example of which main component of Liden’s servant leadership model?
A. antecedent conditions
B. servant behaviors
C. leadership outcomes
D. transactional leadership
6. The qualities and disposition of the leader describe ______.
A. leader behaviors
B. leader attributes
C. ethical perspective
D. follower growth
7. Individuals who find servant leadership a form of micromanagement ______.
A. are receptive to this style of leadership
B. lack one of the important outcomes of servant leadership
C. lack one of the three antecedent conditions of servant leadership
D. would enjoy working with a leader who uses servant leadership
8. Jasmine understands the complexities of all levels of her organization and
successfully solves problems that meet the organization’s mission. She is using which
servant leader behavior?
A. conceptualizing
B. behaving ethically
C. putting followers first
Northouse, Leadership 8e
SAGE Publications, 2019
D. empowering
9. Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own
work to console one of his followers who was struggling with a personal issue unrelated
to his work. He is using which servant leader behavior?
A. helping followers grow and succeed
B. emotional healing
C. creating value for the community
D. empowering
10. Kim leads a team of graduate students in food science who discover a new food
ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for
the discovery to her graduate students. She is displaying what servant leader behavior?
A. foresight
B. emotional healing
C. putting followers first
D. empowering
11. My math teacher not only helps me solve difficult equations, but she also wrote me
a great letter of recommendation for the college I want to attend that has a highly
ranked math department. She is using which servant leader behavior?
A. helping followers grow and succeed
B. emotional healing
C. behaving ethically
D. conceptualizing
12. My supervisor signed our company up for the annual “Day of Service” in our town.
He encouraged all of us to volunteer with him instead of working at our company that
day. He is using which servant leader behavior?
A. conceptualizing
B. creating value for the community
C. behaving ethically
D. emotional healing
13. I give my teaching assistants the freedom to set their own office hours and create
grading rubrics for the assignments they independently grade. I am using which servant
leader behavior?
A. persuasion
B. creating value for the community
C. behaving ethically
D. empowering
14. Which leader behavior is the defining characteristic of Liden’s servant leadership
model?
A. behaving ethically
B. emotional healing
C. putting followers first
D. empowering
15. Leaders who do the right thing are applying which of Liden’s servant leader
behaviors?
A. empowering
B. behaving ethically
C. emotional healing
D. putting followers first
16. Which of the following is not an outcome of servant leadership?
A. follower performance
B. organizational performance
C. follower conceptual ability
D. follower growth
17. Servant leadership ______.
A. directly impacts society
B. indirectly impacts society
C. has not been shown to impact society
D. is not a useful theory of leadership
18. Greenleaf credits his early formulation of servant leadership to ______.
A. his years moving around from job to job
B. a powerful religious experience
C. a mythical story about a band of travelers
D. time he spent incarcerated in jail
19. Which of the following is a strength of servant leadership approach?
A. Research supports the identification of the seven leader behaviors.
B. The follower focus implies servant leadership is not about leading.
C. There is no consensus on a common definition of servant leadership.
D. It frames leadership on the principles of followers first.
20. One criticism of servant leadership is ______.
A. it puts followers first at the expense of the leader
B. the Servant Leadership Questionnaire has not been validated
C. conceptualizing leader behaviors could be a cognitive ability
D. altruism is a central component
21. When leaders use good communication skills to understand and acknowledge
followers’ viewpoints they are using which characteristic of a servant leader?
A. healing
B. listening
C. persuasion
D. conceptualization
22. My leader tries to appreciate what I am thinking and feeling in our interactions; he is
using which characteristic of a servant leader?
A. empathy
B. listening
C. persuasion
D. conceptualization
23. When my leader shows she cares about my personal well-being she is using which
characteristic of a servant leader?
A. awareness
B. listening
C. healing
D. conceptualization
24. I am attuned to my physical, social, and political environments and my impact on
others. I am using which characteristic of a servant leader?
A. stewardship
B. listening
C. persuasion
D. awareness
25. My leader gently but clearly convinces me to change. He is using which
characteristic of a servant leader?
A. foresight
B. awareness
C. persuasion
D. conceptualization
26. My leader is a real visionary and helps us solve organizational problems in creative
ways. She is using which characteristic of a servant leader?
A. building community
B. listening
C. foresight
D. conceptualization
27. My leader is great at predicting the future based on past experiences. He is using
which characteristic of a servant leader?
A. empathy
B. awareness
C. persuasion
D. foresight
28. My leader takes careful responsibility for managing the resources of our
organization. This is an example of which characteristic of a servant leader?
A. stewardship
B. commitment to the growth of people
C. persuasion
D. conceptualization
29. My leader helped me advance my career by giving me additional opportunities to
learn and expand my skills. He is using which characteristic of a servant leader?
A. stewardship
B. building community
C. commitment to the growth of people
D. awareness
30. Our team feels a sense of unity and relatedness that helps us identify with the
greater value of our organization because our leader’s use of which characteristic of a
servant leader?
A. stewardship
B. building community
C. commitment to the growth of people
D. awareness
31. The servant leader characteristic in which the leader has vision and solves problems
in creative ways is similar to the problem-solving competency in which leadership
approach?
A. behavioral
Northouse, Leadership 8e
SAGE Publications, 2019
B. skills
C. transformational
D. authentic
32. Which researcher(s) identified the 10 characteristics of servant leaders?
A. Liden et al.
B. Luthans and Avolio
C. Riggio
D. Spears
33. Spears’s 10 characteristics of a servant leader were derived from ______.
A. House’s original work on ethical leadership
B. Greenleaf’s original work on servant leadership
C. House’s original work on charismatic leadership
D. Bass’s original work defining transformational leadership
34. Greenleaf’s original writing about servant leadership is accepted as a leadership
______.
A. theory
B. model
C. approach
D. dissertation
35. Which statement is most correct about servant leadership?
A. There are two models of servant leadership: Liden’s and Spears’s.
B. The only model of servant leadership is Liden’s.
Northouse, Leadership 8e
SAGE Publications, 2019
C. There are several models that describe servant leadership.
D. No models of servant leadership have been shown to be effective.
36. Which characteristics of servant leadership are found in all models of servant
leadership described in the text?
A. wisdom and humility
B. wisdom and courage
C. vision and courage
D. none of these are consistent across all models
37. The purpose of Liden et al.’s research on servant leadership was to ______.
A. discredit servant leadership as a theory
B. clarify the altruistic nature of servant leadership
C. provide a framework consistent with transformational leadership
D. provide a framework for understanding servant leadership complexities
38. According to Liden et al., the three main components of the servant leadership
model are ______.
A. authenticity, antecedent conditions, motivation
B. conceptualization, servant leader behaviors, performance outcomes
C. idealized consideration, performance outcomes, servant leader behaviors
D. servant leader behaviors, antecedent conditions, leadership outcomes
39. A preexisting factor that influences servant leadership process is ______.
A. an outcome of servant leadership
B. an antecedent condition of servant leadership
Northouse, Leadership 8e
SAGE Publications, 2019
C. an effect of servant leadership
D. a behavior in servant leadership
40. Servant approach is about ______.
A. service and influence
B. influence and skill development
C. service and authoritarianism
D. adaptive and influential leadership
41. The clearinghouse and research center on servant leadership is now called ______.
A. the Center for Applied Ethics
B. the Service and Leadership Center
C. the Greenleaf Center for Servant Leadership
D. the Center for Service and Ethical Behaviors
42. The first papers about servant leadership were written by ______.
A. Liden
B. Spears
C. Greenleaf
D. House
43. Greenleaf began exploring how companies and organizations could better serve
society after ______.
A. spending a career in the ministry
B. working his entire career at AT&T
C. he retired as a pilot for Southwest Airlines
Northouse, Leadership 8e
SAGE Publications, 2019
D. his university was awarded a large grant to study leadership
44. Greenleaf includes in his definition of servant leadership ______.
A. being taken care of by the servant follower
B. an emphasis on leaders first serving others
C. the servant follower serving others first
D. the servant follower serving the leader first
45. Servant leaders communicate by ______ first.
A. motivating
B. envisioning
C. empowering
D. listening
46. Servant leadership is one of the only leadership models to incorporate ______.
A. social justice
B. leader attributes
C. one-on-one relationships
D. outcomes
47. Servant leadership is ______.
A. descriptive
B. prescriptive
C. both descriptive and prescriptive
D. neither descriptive nor prescriptive
48. Servant leadership has been called a paradox because ______.
A. it is not a trait but a behavior that can be learned
B. it asks leaders to serve and influence others at the same time
C. it is both a theory and an approach
D. followers grow while being served
49. The opposite of servant leadership is ______.
A. laissez-faire leadership
B. path–goal leadership
C. authentic leadership
D. coercive leadership
50. According to Greenleaf, the best measure of servant leadership is ______.
A. whether the leader has the necessary traits to lead
B. whether the leader is ethical
C. whether followers are willing to support the leader
D. whether followers are nurtured by the leader
51. Which of the following is not a component of Spears's 10 characteristics of servant
leaders?
A. listening
B. healing
C. sympathy
D. stewardship
