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Chapter 23: Business and Professional Speaking
Test Bank
Multiple Choice
1. Speaking ability influences all of the following EXCEPT
a. whether you get the job you want.
b. whether you hold onto the position.
c. whether you advance in your field.
d. whether you persuade your coworkers to do what you want them to.
2. In an interview, which of the following is true?
a. Neither the interviewee nor interviewer evaluate one another.
b. The interviewee just evaluates the interviewer.
c. The interviewer just evaluates the interviewee.
d. Both interviewer and interviewee are given the chance to evaluate their compatibility.
3. Which of the following is NOT a way in which you can research the job and position?
a. Speak to someone within the organization.
b. Search the Internet for the specifics of the job you seek.
c. Read what has been written about the company.
d. Make assumptions based on similar companies and jobs.
4. Which of the following is NOT a question you should ask the interviewer in an
interview?
a. “What qualities are you seeking in the candidate you hire?”
b. “How do you gauge an employee’s value?”
c. “What is the worst part about this job?”
d. “What do you like best about the organization’s culture?”
5. The word ______ comes from the French word “entrevoir,” meaning “to meet.”
a. meeting
b. interview
c. communication
d. interaction
6. At which stage in the interview is rapport built?
a. Opening
b. Body
c. Close
d. Outline
7. Which of the following is not an interview format that you may experience?
a. A traditional one-on-one format
b. A panel of interviewers
c. A simulation
d. Survey-based
8. The interview’s ______ finds the parties reviewing the main points covered.
a. opening
b. body
c. close
d. outline
9. ______ questions can be answered with a simple yes, no, or a few words.
a. Closed
b. Open
c. Primary
d. Secondary
10. ______ questions are broader, offering more freedom in answering them.
a. Closed
b. Open
c. Primary
d. Secondary
11. Which type of questions introduces a topic or area for exploration?
a. Closed
b. Open
c. Primary
d. Secondary
12. Which questions are also known as probing questions?
a. Closed
b. Open
c. Primary
d. Secondary
13. The following acronym refers to S.T.A.R.:
a. speaker, task, action, result
b. situation, task, achievement, result
c. speaker, task, achievement, result
d. situation, task, action, result
14. The S in S.T.A.R. refers to
a. speech.
b. situation.
c. speaker.
d. site.
15. Which of the following is NOT a way to demonstrate confidence during an interview?
a. Smiling
b. Speaking directly
c. Arguing to show self-assurance
d. Telling the interviewer how happy you are to have the opportunity to meet
16. During an interview, in addition to asking the questions you prepared in advance,
make sure that you ask
a. closed questions.
b. open questions.
c. primary questions.
d. secondary questions.
17. Which of the following is NOT necessary for a meeting?
a. Understanding the meeting’s purpose
b. Reviewing its agenda
c. Engaging actively in the exchanging of information
d. Persuading your coworkers
18. Which of the following is NOT true of roles in meetings?
a. Members perform both task and maintenance roles.
b. Self-serving roles should be avoided.
c. Self-serving roles are not helpful.
d. Members only perform task roles.
19. A ______ is similar to a persuasive presentation in a business setting.
a. brief
b. pitch
c. report
d. argument
20. Which of the following is NOT true of a brief?
a. It is typically ten to twelve minutes in length.
b. It is simply organized, usually topically or chronologically.
c. It concisely summarizes what has been done and/or what needs to be done.
d. It is delivered conversationally.
21. The ______ shows a summary of what you have learned or accomplished.
a. brief
b. pitch
c. report
d. conclusion
22. Which of the following is NOT a type of report regularly presented in organizations?
a. Status reports
b. Feasibility studies
c. Book reviews
d. Investigative reports
Short Answer
23. It is assumed that how you behave during an ______ reveals how you behave in
general.
24. The ______ stage is the longest component of the interview.
25. ______ questions introduce a topic or area for exploration.
26. ______ questions, also known as probing questions, follow up on primary questions.
27. To obtain the endorsement of those listening to you, you would deliver a ______.
28. Status reports, ______ studies, and investigative reports are presented regularly in
organizations.
29. ______ teach their audience members how to do something.
True/False
30. Once you have reached the interview stage, you don’t need to be as concerned
about your resume.
31. Interviews contain different kinds of questions.
32. Adequate preparation is only essential to leading a meeting.
33. Your conduct during a meeting can detract from your professional image.
34. Every participant shares responsibility for a meeting with the meeting’s leader.
35. A pitch should always be done in a team.
36. An organization’s culture influences the nature of the reports.
37. Trainers give workshops on virtually any subject.
Essay
38. Discuss possible questions you could prepare for when getting ready for an
interview.
Ans: Area to explain: Why are you interested in working with us? How would you
39. What are the guidelines for participating in a meeting?
Ans: Area to explain: Review the reasons for meeting and suggest items for the agenda.
40. When is a meeting the most effective?
Ans: Area to explain: When their working atmosphere is informal, comfortable and
41. Discuss what a briefing is.
42. What are the guidelines for presenting a report?
Ans: Area to explain: Provide an overview or summary of the project’s purpose and
