Test Bank
Chapter 10: Intercultural Conflict
Multiple Choice
1. Which of the following is NOT a part of the microlevel of Kim’s model of intercultural
conflict?
a. cognitive simplicity/rigidity
b. ingroup bias
c. insecurity/frustration
d. dialectal differences
2. The intermediary level of Kim’s model of intercultural conflict refers to ______.
a. defined outside cultural mediators
b. the actual location and context of the conflict
c. the status of the interactants involved
d. none of these
3. Which of the following best defines facework?
a. the communicative strategies employed to manage one’s own face or to support or challenge
another’s face
b. the communicative strategies employed to attack an opponent’s dominant communication
style
c. the communicative strategies employed to attack an opponent’s integrating style
d. the communicative strategies employed to define one’s face
4. One’s conflict interaction style is based on which two communication dimensions?
a. integrating and accommodating
b. avoiding and dominating
c. self-face need and other-face need
d. mutual face-need and interface-need
5. During intercultural conflict, in general, individualists tend to _______.
a. use more dominating styles than collectivists
b. use more integrative strategies than collectivists
c. use more avoiding styles than collectivists
d. use more obliging styles than collectivists.
6. During intercultural conflict, in general, collectivists tend to ______.
a. use more integrating styles than individualists
b. use more dominating styles than individualists
c. use more accommodating styles than individualists
d. use more confrontational styles than individualists
7. A dominating communication conflict style is associated with ______.
a. a high self-face concern and a low other self-concern
b. a high self-face concern and a high other-face concern
c. a low self-face concern and a low other face
d. a low self-face concern and a high other-face concern
8. An avoiding communication conflict style is associated with ______.
a. a high self-face concern and a low other self-concern
b. a high self-face concern and a high other-face concern
c. a low self-face concern and a low other face concern
d. a low self-face concern and a high other-face concern
9. An integrating communication conflict style is associated with ______.
a. a high self-face concern and a low other self-concern
b. a high self-face concern and a high other-face concern
c. a low self-face concern and a low other face concern
d. a low self-face concern and a high other-face concern
10. An obliging communication conflict style is associated with ______.
a. a high self-face concern and a low other self-concern
b. a high self-face concern and a high other-face concern
c. a low self-face concern and a low other face concern
d. a low self-face concern and a high other-face concern
11. Persons in low-context cultures, in general, prefer ______.
a. direct communication about the conflict
b. indirect communication about the conflict
c. self-face communication about the conflict
d. other-face communication about the conflict
12. According to the contingency model of cross-cultural conflict, the specific strategy one uses
in cross-cultural conflict is contingent on ______.
a. the central values at stake in the conflict (i.e., centrality) and the degree to which such values
are held by the majority (i.e., consensus)
b. the individual’s ability to resolve the conflict
c. the degree of urgency in resolving the conflict
d. all of these
True/False
1. Face refers to a person’s sense of favorable self-worth or self-image experienced during
communicative situations.
2. Individualists become frustrated during conflict when their counterparts are unwilling to
address the conflict openly and honestly.
3. To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end”
oriented, in that the collectivist seeks to achieve something.
4. The person who tries to balance both self-face and other-face needs takes on an
accommodating style.
5. Facework refers to the communicative strategies employed to manage one’s own face or to
support or challenge another’s face.
6. Research has shown that collectivists tend to prefer facework behaviors that defend the self-
face or confront the other.
7. In Kim’s model of intercultural conflict, the macro- or societal level of intercultural conflict
includes factors that probably are out of the control of the interactants.
8. Most intercultural conflict involves a certain degree of ethnocentric perceptions and
judgments.
9. Collectivists tend to prefer other-face strategies such as avoiding the conflict, seeking a third
party, or giving in to the other.
10. In low-context cultures, such as the United States, individuals are more likely to separate the
conflict issue from the persons involved.
Essay/Short Answer
1. Briefly discuss the fundamental components of the Intercultural Conflict Style (ICS)
Inventory.
2. Briefly discuss Broome’s Model of Building a Culture of Peace Through Dialogue.
3. Select and describe an example of an intercultural conflict in which communication strategies
were used to address the conflict. Which communication strategies were used? Do you think
those strategies were effective for the situation, or would another strategy have been more
successful?